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TROUBLESHOOTING

ENGLISH

TROUBLESHOOTING

Operation of your appliance can lead to errors and malfunctions. The following tables contain possible

causes and notes for resolving an error message or malfunction. It is recommended to read the tables

carefully below in order to save your time and money that may cost for calling to LG Electronics service

centre.

Before Calling for Service

Your appliance is equipped with an automatic error-monitoring system to detect and diagnose problems

at an early stage. If the appliance does not function properly or does not function at all, check the following

tables before calling to LG Electronics service centre.

Error Messages

Symptoms

Possible Cause & Solution

INLET ERROR

Water supply is not adequate in that location. Water does not enter

appliance or it enters slowly.

• Check another tap in the house.

Water supply tap is not completely open. Water does not enter the

appliance or it enters slowly.

• Open fully tap.

Water supply hose(s) are kinked.

• Straighten hose or reinstall the water inlet hose

The filter of the supply hose(s) are clogged.

• Check and clean the inlet valve filter after turning off the taps and

removing the hose connections to the washing machine.

UNBALANCE ERROR

The appliance has a system which detects and corrects the unbalance of

the appliance.

• The clothes may be too wet at the end of the cycle, rearrange the load to

allow proper spinning. Close the door and press

Start/Pause

button. It

may take a few moments before the appliance begins to spin. The door

must be locked before spin can be achieved.

Load is too small. This system may stop spinning or even interrupt the

spin cycle altogether if individual heavy articles (e.g. bath mat, bath

robe, etc.) are loaded.

• Add 1 or 2 similar items or smaller articles of clothes to help balance the

load. Close the door and press

Start/Pause

button. It may take a few

moments before the appliance begins to spin. The door must be locked

before spin can be achieved.

global_main.book.book Page 47 Tuesday, September 15, 2020 8:21 AM

Содержание FWV 85 Series

Страница 1: ...ation and ensure that the product is installed correctly and safely Leave these instructions near the product after installation for future reference ENGLISH FWV 85 MFL71712826 Rev 04_040921 www lg com Copyright 2020 2021 LG Electronics Inc All Rights Reserved global_main book book Page 1 Tuesday September 15 2020 8 21 AM ...

Страница 2: ...4 Levelling the Appliance 15 Connecting the Water Supply Hose 17 Installing the Drain Hose 18 OPERATION Operation Overview 19 Control Panel 21 Preparing the Wash Load 24 Adding Detergents and Softeners 24 Programme Table 27 Drying Programme 33 Extra Options and Functions 36 SMART FUNCTIONS LG ThinQ Application 39 Smart Diagnosis 42 MAINTENANCE Cleaning After Every Wash 43 Cleaning the Appliance Pe...

Страница 3: ... from 8 years and above and persons with reduced physical sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved Children shall not play with the This symbol is displayed to indicate matters and operations that can cause risk Read the part with this symbo...

Страница 4: ...800 kPa Maximum Capacity The maximum capacity in some cycles for dry clothes to be used is Wash 8 kg Dry 5 kg The recommended maximum capacity for each washing programme may differ To get good wash results please refer to Programme Table in OPERATION chapter for further details Technical Safety for Using the Dryer Do not dry unwashed items in the appliance Items that have been soiled with substanc...

Страница 5: ...ce Do not install or store the appliance in any outdoor area or any area that is subject to weathering conditions such as direct sunlight wind rain or temperatures below freezing Make sure the power plug is completely pushed into the power outlet Do not plug the appliance into multiple outlet sockets power boards or an extension power cable Do not modify the power plug provided with the appliance ...

Страница 6: ... such as pets into the appliance Do not wash rugs mats shoes or pet blankets stuffed toys or any other items other than clothes or sheets in this machine Keep the area underneath and around the appliance free of combustible materials such as lint paper rags chemicals etc Do not leave the appliance door open Children may hang on the door or crawl inside the appliance causing damage or injury Do not...

Страница 7: ...only after thawing Keep all washing detergents softener and bleach away from children Do not touch the power plug or the appliance controls with wet hands Do not bend the power cable excessively or place a heavy object on it Avoid touching any water that is drained from the appliance during the wash Make sure that drainage is working properly If water is not drained properly your floor may get flo...

Страница 8: ...children The packaging materials can cause suffocation Remove the door before disposing of or discarding this appliance to avoid the danger of children or small animals getting trapped inside CARING FOR THE ENVIRONMENT Environmental and Economical Tips Energy and water consumption Water consumption and energy usage can be affected by the weight of the load To make the best use of your appliance lo...

Страница 9: ...hould be used according to the instruction of the detergent manufacturer Use only detergents that are suitable for Drum front load type washers Use less detergent on smaller loads Partial load 1 2 of the normal amount Minimum load 1 3 of full load Selecting Extra Options and Functions Select the water temperature suitable for the type of load you are washing Follow the garment fabric care labels f...

Страница 10: ...equences for the environment and human health Your old appliance may contain reusable parts that could be used to repair other products and other valuable materials that can be recycled to conserve limited resources You can take your appliance either to the shop where you purchased the product or contact your local government waste office for details of your nearest authorised WEEE collection poin...

Страница 11: ...nge without notice to improve the quality of the appliance Front View a Control Panel b Detergent Dispenser Drawer c Drum d Door e Cover Cap f Drain Plug g Drain Pump Filter h Levelling Feet Rear View a Power Plug b Transit Bolts c Drain Hose global_main book book Page 11 Tuesday September 15 2020 8 21 AM ...

Страница 12: ...sion mm a Cold Supply Hose d Anti slip Sheets 1 b Spanner e Elbow Bracket for Securing Drain Hose c Caps for Covering Transit Bolt Holes f Tie Strap 1 Model FWV 85 Power Supply 220 240 V 50 Hz Product Weight 68 kg W 600 D 565 H 850 D 615 D 1100 W D D D H global_main book book Page 12 Tuesday September 15 2020 8 21 AM ...

Страница 13: ... of at least 20 mm at the sides and 100 mm behind the appliance Be sure to allow for wall door or floor moldings that may increase the required clearances WARNING This appliance must only be used for domestic household purposes and should not be used in mobile applications NOTE Never try to level any uneven floor by putting pieces of wood cardboard or similar materials under the appliance Wooden F...

Страница 14: ...utlet must be within 1 meter of either side of the appliance WARNING Repairs to the appliance must only be carried out by qualified personnel Repairs carried out by inexperienced persons may cause injury or serious malfunctioning Contact your local authorised LG repairer The power plug must be plugged into an appropriate outlet socket that is installed and grounded earthed in accordance with all l...

Страница 15: ...ove up and down at all check both directions If the appliance rocks when pushing the top plate of the appliance diagonally adjust the feet again Check whether the appliance is perfectly level after installation NOTE Timber or suspended type flooring may contribute to excessive vibration and unbalance Reinforcement or bracing of the timber floor may need to be considered to stop or reduce excessive...

Страница 16: ...chased If you install the appliance on a slippery surface it may move because of excessive vibration Incorrect levelling may cause malfunction through noise and vibration If this occurs install the anti slip sheets under the levelling feet and adjust the level 1 Clean the floor to attach the anti slip sheets Use a dry rag to remove and clean foreign objects and moisture If moisture remains the ant...

Страница 17: ...se to the Water Tap Connecting Screw Type Hose to Tap with Thread Screw the supply hose connector onto the water supply tap Hand tighten only with the aid of a soft cloth Do not overtighten the supply hose with any mechanical device NOTE After connecting the water inlet hose to the water tap turn on the water tap to flush out foreign substances dirt sand sawdust and etc in the water lines Let the ...

Страница 18: ...appliance may not drain or may drain slowly Securing the drain hose correctly will protect the floor from damage due to water leakage If the drain hose is too long do not force it back into the appliance This will cause abnormal noise When installing the drain hose to a sink secure it tightly with string 105 cm global_main book book Page 18 Tuesday September 15 2020 8 21 AM ...

Страница 19: ...d not overhanging on the rubber door seal where they will become caught when the door is closed Failing to do so will cause damage to the door seal and the clothes 3 Close the door CAUTION Remove items from the flexible door seal gasket to prevent clothing and door seal damage 4 Add cleaning products or detergent and softener Add the proper amount of detergent to the detergent dispenser If desired...

Страница 20: ...e will agitate briefly without water to measure the weight of the load If the Start Pause button is not pressed within a certain time the appliance will shut off and all settings will be lost 8 End of cycle When the cycle is finished a melody will sound Immediately remove your clothing from the appliance to reduce wrinkling global_main book book Page 20 Tuesday September 15 2020 8 21 AM ...

Страница 21: ... or pause the wash cycle If a temporary stop of the wash cycle is needed press this button d Extra Options and Functions To use the extra functions press and hold the corresponding button for 3 seconds The corresponding symbol lights up in the display This allows you to select an additional programmes and will light when selected Remote Start With the LG ThinQ app you can use a smartphone to contr...

Страница 22: ...emaining stages will remain steady Once a stage is complete the LED will turn off If a cycle is paused the active stage LED will stop blinking b AI DD AI DD M provides the appropriate drum rotation actions after load sensing is completed M is activated when the Cotton Mixed Fabric and Easy Care programmes are selected and operated c Estimated Time Remaining When a washing programme is selected the...

Страница 23: ...hen the control panel is locked except for the Power button g f lights up when the appliance is connected to Wi Fi network at home h w lights up when the remote control feature is activated i H lights up when the cycle starts and the door is locked Description global_main book book Page 23 Tuesday September 15 2020 8 21 AM ...

Страница 24: ...dashes under the symbol give you information about the type of fabric and the maximum allowance of mechanical stress Checking the Clothes before Loading Combine large and small items in a load Load large items first Large items should not be more than half of the total wash load Do not wash single items This may cause an unbalanced load Add one or two similar items Check all pockets to make sure t...

Страница 25: ...ypes of fabric For better washing results of white and pale garments use powdered detergent with bleach Detergent is flushed from the dispenser at the beginning of the wash cycle NOTE Do not let the detergent harden Doing so may lead to blockages poor rinse performance or odour Full load According to manufacturer s recommendation Part load 1 2 of the normal amount Minimum load 1 3 of full load Usi...

Страница 26: ...flow easily Do not open the drawer when water is being supplied during the wash Solvents benzene etc must never be used Adding Detergent Tablets Detergent tablets can also be used when washing 1 Open the door and put detergent tablets into the drum before loading the clothes 2 Load the clothes into the drum and close the door NOTE Do not put tablets into the dispenser Adding Water Softener A water...

Страница 27: ... except special garments silk delicate sports wear dark clothes wool duvet curtains Easy Care 40 Cold to 60 Max Load 3 kg Description Washes clothes that do not need ironing after washing Use for Polyamide acrylic polyester Silent Wash 40 Cold to 60 Max Load 4 5 kg Description Washes clothes with less noise and vibration than other washing programmes Use for lightly soiled white cotton underwear A...

Страница 28: ...detergent for machine washable woolens Quick 30 20 Cold to 40 Max Load 2 kg Description Washes small loads of lightly soiled clothes for approximately 30 minutes Dry Only Rating Dry Description Uses the automatic programmes to dry most loads For most drying make sure all clothes are similar in material and thickness Wash Dry 40 Cold to 95 Rating Dry Description Washes and dries clothes in the same...

Страница 29: ...ntensive Rinse Dry Cotton Eco 40 60 Mixed Fabric Easy Care Silent Wash Allergy Care Baby Steam Care Hand Wool Delicates Hand Wool Quick 30 Dry Only Wash Dry Programme Spin Speed Default Available Cotton 1400 rpm All Eco 40 60 1400 rpm All Mixed Fabric 1000 rpm All Easy Care 1400 rpm All Silent Wash 800 rpm Up to 1000 rpm global_main book book Page 29 Tuesday September 15 2020 8 21 AM ...

Страница 30: ...Laundry load h mm Programme duration kWh Energy consumption Maximum temperature inside the treated textile Litres Water consumption rpm Maximum spin speed Remaining moisture at the end of spinning phase The higher is the spin speed the higher is the noise and the lower is the remaining moisture Programme kg h mm kWh Litres rpm Cotton 20 Cotton 60 Eco 40 60 Full 1 Eco 40 60 Half 1 Programme Spin Sp...

Страница 31: ... same cycle and to dry it in such a way that it can be immediately stored in a cupboard and that this programme is used to assess the compliance with the EU ecodesign legislation EU 2019 2023 Eco 40 60 Quarter 1 Mixed Fabric Quick 30 Cotton Intensive Eco 40 60 2 Full 3 Eco 40 60 2 Half 3 Programme kg h mm kWh Litres rpm global_main book book Page 31 Tuesday September 15 2020 8 21 AM 2 3 2 8 5 2 5 ...

Страница 32: ... classes by Regulation EU 2019 2014 Scan the QR code on the energy label supplied with the appliance which provides a web link to the information related to the performance of the appliance in the EU EPREL database Keep the energy label for reference together with the owner s manual and all other documents supplied with the appliance The model name can be found on the rating label of the appliance...

Страница 33: ... after drying Permanent Press and Synthetics Do not overload your appliance Take out permanent press articles as soon as the appliance stops to reduce wrinkles Baby Clothes and Night Gowns Always check the manufacturer s instructions Blankets and Duvets Check fabric care labels on blankets and duvets before using the drying programme Some blankets and duvets may shrink by the heated air Rubber and...

Страница 34: ...oad the drum For consistently dry loads all articles in the load should be similar in material and thickness Do not overload the drum There should be enough room for clothes to tumble freely 2 Press the Power button 3 Select a wash programme 4 Add detergent 5 Press the Dry button repeatedly to toggle through the selections Normal For general drying Time 30 60 120 minutes For timed drying Iron For ...

Страница 35: ...35 OPERATION ENGLISH the Power button twice to cycle the machine off and back on global_main book book Page 35 Tuesday September 15 2020 8 21 AM ...

Страница 36: ...ce Intensive This function is used to wash normal and heavily soiled clothes Press the Intensive button Follow the next steps to customize a washing programme 1 Prepare the clothes and load the drum 2 Press the Power button 3 Add detergent 4 Select a washing programme 5 Customize the washing programme Temp Spin Rinse and Intensive as necessary 6 Press the Start Pause button Only Using a Spin Funct...

Страница 37: ...urchased The delay time is the time to the end of the programme not the start The actual running time may vary due to water temperature clothes and other factors To cancel the function the Power button should be pressed Avoid using liquid detergent for this function Settings Child Lock Use this option to disable the controls This function can prevent children from changing cycles or operating the ...

Страница 38: ... This appliance plays a melody when it starts and stops Press and hold the Rinse and Dry buttons simultaneously for 3 seconds to deactivate activate this function global_main book book Page 38 Tuesday September 15 2020 8 21 AM ...

Страница 39: ...onthly average Smart Diagnosis This function provides useful information for diagnosing and solving issues with the appliance based on the pattern of use Settings Allows you to set various options on the appliance and in the application Push Alert When the cycle is complete or the appliance has problems you have the option of receiving push notifications on a smartphone The notifications are trigg...

Страница 40: ...on the mobile operating system OS and the manufacturer If the security protocol of the router is set to WEP you may fail to set up the network Please change it to other security protocols WPA2 is recommended and register the product again Installing the LG ThinQ Application Search for the LG ThinQ application from the Google Play Store or Apple App Store on a smartphone Follow instructions to down...

Страница 41: ...d Service Centre B V Krijgsman 1 1186 DM Amstelveen The Netherlands Standby Power Consumption NOTE The activation of the network connection may increase the power consumption of the appliance Open Source Software Notice Information To obtain the source code under GPL LGPL MPL and other open source licenses that is contained in this product please visit http opensource lge com In addition to the so...

Страница 42: ...the LG ThinQ application and select the Smart Diagnosis feature in the menu Follow the instructions provided in the LG ThinQ application Using Audible Diagnosis to Diagnose Issues Follow the instructions below to use the audible diagnosis method Launch the LG ThinQ application and select the Smart Diagnosis feature in the menu Follow the instructions for audible diagnosis provided in the LG ThinQ ...

Страница 43: ...the door slightly open to dry the drum Wipe the appliance with a dry cloth to remove any moisture WARNING Leave the door open to dry inside of the appliance only if the children are supervised at home Cleaning the Exterior Proper care of your appliance can extend the service life Exterior Immediately wipe off any spills Wipe with a damp cloth and then again with a dry cloth ensuring there is no mo...

Страница 44: ... Start Pause button to start 6 Leave the door open to dry the inside of the appliance completely When the inside of the appliance is not dried completely it may cause a bad smell or mildew WARNING Leave the door open to dry inside of the appliance only if the children are supervised at home Cleaning the Water Inlet Filter The water inlet filter collects lime or any sediment that may be in water th...

Страница 45: ...TION Be careful when draining as the water may be hot Run the drum cleaning programme once a month or more often as needed to remove excess detergent and other debris Cleaning the Dispenser Drawer Detergent and fabric softener can build up in the dispenser drawer Liquid detergents can remain under the dispenser drawer and not dispense completely Remove the drawer and inserts and check for build up...

Страница 46: ...46 MAINTENANCE 5 Reassemble the components of the drawer to the proper compartments and insert the drawer global_main book book Page 46 Tuesday September 15 2020 8 21 AM ...

Страница 47: ...pliance or it enters slowly Open fully tap Water supply hose s are kinked Straighten hose or reinstall the water inlet hose The filter of the supply hose s are clogged Check and clean the inlet valve filter after turning off the taps and removing the hose connections to the washing machine UE UNBALANCE ERROR The appliance has a system which detects and corrects the unbalance of the appliance The c...

Страница 48: ...E OVERFLOW ERROR Water overfills due to a possible faulty water valve Close the water tap Unplug the power plug Call for service PE PRESSURE SENSOR ERROR Water level sensor malfunctions Close the water tap Unplug the power plug Call for service vs VIBRATION SENSOR ERROR Vibration sensor malfunctions Call for service FF FROZEN FAILURE Is supply drain hose or drain pump frozen Supply warm water into...

Страница 49: ...ve package materials The clothes may be unevenly distributed in the drum Pause the programme and redistribute the clothes after the door unlocks Not all levelling feet are resting firmly and evenly on the floor See the Levelling the Appliance instruction to adjust the levelling of the appliance Floor not rigid enough Check if the floor is sold and does not flex See the Installation Place Requireme...

Страница 50: ...Control needs to be reset Press the Power button then reselect the desired programme and press the Start Pause button Start Pause was not pressed after a programme was set Press the Power button then reselect the desired programme and press the Start Pause button The appliance is turned off if the Start Pause button is not pressed within a certain time Extremely low water pressure Check another ta...

Страница 51: ...rain Pump Filter may be blocked Clean the Drain filter Cycle time is longer than usual The load is too small Add more items to allow the appliance to balance the loads Heavy articles are mixed with lighter items Always try to wash articles with similar weight in order to allow the appliance to evenly distribute the weight of the load for spinning The load is out of balance Manually redistribute th...

Страница 52: ...parately from light colours and whites to prevent discoloration Never wash heavily soiled items with lightly soiled items Wrinkling Appliance is not unloaded promptly Always remove items from the appliance as soon as the programme is complete Appliance is overloaded The appliance can be fully loaded but the drum should not be tightly packed with items The door of the appliance should be closed eas...

Страница 53: ...ed causing siphoning water flowing back inside of the appliance When installing the drain hose make sure that it does not get kinked or blocked If the detergent dispenser is not cleaned regularly odours can occur from mold or foreign substances Remove and clean the detergent dispenser especially the top and bottom of the dispenser s opening Symptoms Possible Cause Solution Dry problem Check water ...

Страница 54: ...correct Find the Wi Fi network connected to your smartphone and remove it then register your appliance on LG ThinQ Mobile data for your smartphone is turned on Turn off the Mobile data of your smartphone and register the appliance using the Wi Fi network The wireless network name SSID is set incorrectly The wireless network name SSID should be a combination of English letters and numbers Do not us...

Страница 55: ...d service personnel visit our website at www lg com and follow the instructions found there Self repair is not recommended as it could further damage the device and void the guarantee Spare parts referenced in Regulation 2019 2023 are available for a minimum duration of 10 years global_main book book Page 55 Tuesday September 15 2020 8 21 AM ...

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Страница 60: ...global_main book book Page 56 Tuesday September 15 2020 8 21 AM ...

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