DirectCD
TM
v2.5b(s)
Appendix
16
Before
Requesting
Service
Troubleshooting
Before calling for service, check this list.
• The drive doesn’t have power.
• Is the power supply cable from the host computer plugged in?
• Is the Power Connector to the drive securely attached?
• The system doesn’t start.
• Are the Primary and Secondary connections and the Master
and Slave settings correct?
• Is the total length of the IDE cable 18 inches or less?
• Is each connector completely attached?
Movement of the PC may loosen connections.
• Cannot Read or Write Discs.
• Is the condition of everything else in the system (CPU, hard
disc, and others) as it should be? (See system environment
page 4.)
• Does the CD-R or CD-RW disc have dirt or scratches?
• Did a screen saver or other application operate while writing to
the disc?
• Is there enough free space on the CD-R/RW disc?
• Does writing fail even using the simulation test?
• Is the disc loaded in the drive with the read/write surface facing
the right direction? (label up)
• Is the drive installed in the correct orientation?
• Was the drive or disc moved from a low temperature environ-
ment to a high temperature environment? (There is a possibili-
ty of condensation on the lens in the drive or on the surface of
the disc.)
When you call for service, be prepared to give as much information
as possible of your system, environment, and the specific problem.
(What happened? When? How long? What was going on? Were
there any error messages displayed? etc.)
