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Troubleshooting
Printer does not feed envelopes or specialty papers
• Make sure your printer will feed regular paper. For help loading
paper, see
.
• If regular paper feeds without problems, load the envelopes
vertically against the right side of the sheet feeder. Make sure the
paper guide is against the side of the envelopes.
• Make sure envelope or the appropriate specialty paper is selected
in the Page Setup dialog box or the Print dialog box.
• Make sure you are using a paper or envelope size supported by
your printer.
• Your application may not be designed to print envelopes. For help,
check your application’s documentation.
Printer has a paper jam
If the paper is lodged too far into the printer and can’t be removed:
1
Press the Power button to turn the printer off.
2
Press the Power button to turn the printer back on.
3
If the printer does not eject the page, turn the printer off.