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Troubleshooting

Setup troubleshooting

Power button is not lit

These are possible solutions. Try one or more of the following:

Press power button

Make sure the printer is on by pressing

.

Disconnect and reconnect the power cord

1

Disconnect the power cord from the wall outlet, and then from the printer.

2

Plug the cord all the way into the power supply on the printer.

1

2

3

Plug the cord into an electrical outlet that other electrical devices have been using.

4

If the

light is not on, press

.

Software does not install

These are possible solutions. Try one or more of the following:

Check your operating system

The following operating systems are supported:

•

Windows 2000 with Service Pack 3 or later

•

Windows XP

•

Windows Vista

•

Mac OS X

Check your system requirements

Check that your computer meets the minimum system requirements listed on the printer box.

Check your USB connection

Follow these steps if you are not using the printer on a wireless network:

1

Check the USB cable for any obvious damage.

2

Firmly plug the square end of the USB cable into the back of the printer.

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Содержание Z1400

Страница 1: ...k with diamond design are trademarks of Lexmark International Inc registered in the United States and or other countries All other trademarks are the property of their respective owners 2007 Lexmark International Inc All rights reserved 740 West New Circle Road Lexington Kentucky 40550 ...

Страница 2: ...ed and approved to meet strict global safety standards with the use of specific Lexmark components The safety features of some parts may not always be obvious Lexmark is not responsible for the use of other replacement parts CAUTION Do not set up this product or make any electrical or cabling connections such as the power supply cord or telephone during a lightning storm SAVE THESE INSTRUCTIONS Op...

Страница 3: ...ftware 24 Using the printer software 24 Using the Imaging Studio 24 Using the Solution Center 25 Using Print Properties 26 Opening Print Properties 26 Using the Save Settings menu 27 Using the I Want To menu 27 Using the Options menu 27 Using the Print Properties tabs 27 Using the Toolbar 28 Resetting printer software settings to defaults 29 Maintaining the printer 30 Changing print cartridges 30 ...

Страница 4: ...is orange 39 Wi Fi indicator light is blinking orange during installation 39 Wireless network printer does not print 42 Wireless printer is no longer working 44 Changing wireless settings after installation 49 Finding your MAC address 50 Resetting an internal wireless print server to factory default 50 Uninstalling and reinstalling the software 50 Advanced wireless setup 52 Adding a printer to an ...

Страница 5: ... and software on Windows operating systems and some basic instructions for using the printer Note If your printer supports Macintosh operating systems see the Mac Help 1 From the Finder desktop double click the Lexmark 1400 Series folder 2 Double click the printer Help icon The Setup Solutions booklet tells you how to solve printer setup problems Note These documents do not ship with all printers ...

Страница 6: ...2 Click User s Guide If the link to the User s Guide is not on your desktop follow these instructions 1 Insert the CD The installation screen appears Note If necessary click Start Run and then type D setup where D is the letter of your CD ROM drive 2 Click Documentation 3 Click View User s Guide including Setup Troubleshooting 4 Click Yes An icon of the User s Guide appears on your desktop and the...

Страница 7: ...elect your printer model 5 From the Support Tools section click e Mail Support 6 Complete the form and then click Submit Request E mail support varies by country or region and may not be available in some instances Visit our Web site at www lexmark com Select a country or region and then select the Customer Support link Note For additional information about contacting Lexmark see the printed warra...

Страница 8: ...owing information located on the store receipt and the back of the printer and have it ready when you contact us so that we may serve you faster Machine Type number Serial number Date purchased Store where purchased 8 ...

Страница 9: ...elow to write down the information you need to know Item Description SSID name of your network Security key password 4 Follow the instructions in the following sections to set up the printer For printing on a Windows operating system using a wireless connection or USB cable see Setting up the printer on a Windows operating system on page 9 For printing on a Macintosh operating system see Setting u...

Страница 10: ... on the computer screen to set up the printer Your security software may notify you that Lexmark software is trying to communicate with your computer system Always allow these programs to communicate This is necessary for the printer to work properly Setting up the printer on a Macintosh operating system 1 Unpack the printer Note Contents such as the number of print cartridges may vary by model 1 ...

Страница 11: ...t all tape and packing material is completely removed from the printer 3 Raise the paper support and extend the paper exit tray 4 Load paper and adjust the paper guide 5 Raise the antenna of the wireless print server Note Make sure you remove any tape on the antenna first 11 ...

Страница 12: ...6 Insert the power supply 7 Connect the power cord 1 2 8 Make sure the power is on 9 Open the access cover 12 ...

Страница 13: ...nd then close the cartridge carrier lids Note The number of cartridges may vary by model 2 1 13 Close the access cover 14 To set up the printer on a Macintosh computer For printing using a wireless connection see Setting up the printer for wireless printing on page 14 For printing using a USB cable see Setting up the printer using a USB cable on page 15 13 ...

Страница 14: ...ix digits of the printer s MAC address Notes The MAC address appears on an adhesive label located on the back of the printer You will temporarily lose your connection to the Internet while you are connected to print server XXXXXX network 6 Open the Safari browser 7 From the Bookmarks drop down menu select Show All Bookmarks 8 Under Collections select Bonjour or Rendezvous Note The application is r...

Страница 15: ...uble click the Lexmark 1400 Series Installer icon 19 Double click the Install icon 20 Click Continue 21 Follow the instructions on the computer screen to complete the installation When you have completed the installation the printer is ready for you to use Setting up the printer using a USB cable The following instructions are for setting up the printer with a USB cable on a Macintosh operating sy...

Страница 16: ...w the instructions on the computer screen You do not need to repeat the connection steps for each computer you want to print to the printer The printer should appear as a highlighted printer in the installation If multiple printers appear in the list make sure you select the printer with the correct IP address MAC address If you need help finding the IP or MAC address see Finding your MAC address ...

Страница 17: ... with Internet Ethernet connected devices with Internet Computer laptop and printer connected wirelessly without Internet Laptop connected wirelessly to printer without Internet The computers and laptops in all five scenarios must be wired and or have wireless network adapters built in or installed in them so that they can communicate over a network The printers in the following diagrams represent...

Страница 18: ...Scenario 3 Ethernet connected devices with Internet A computer a laptop and a printer are connected by Ethernet cables to a hub router or switch The network is connected to the Internet through a DSL or a cable modem Scenario 4 Computer laptop and printer connected wirelessly without Internet A computer a laptop and a printer are connected wirelessly to a wireless access point The network has no c...

Страница 19: ... more likely it is that the communication signal will be weaker IP addresses An IP address is a unique number used by devices on an IP network to locate and communicate with each other Devices on an IP network can only communicate with each other if they have unique and valid IP addresses A unique IP address means no two devices on the same network have the same IP address You can locate the print...

Страница 20: ...printer on the same network issue a ping command Windows users only 1 From the computer Click Start Programs Accessories Command Prompt 2 Type the command ping followed by the IP address of the device 3 Press Enter If the printer is on the network and responding to the ping several lines appear that start with Reply from If the printer is not on the network or is not responding after several secon...

Страница 21: ... wireless network is one where a PC with a wireless print server communicates directly with a printer equipped for wireless networking This mode of communication is called ad hoc A device in this type of network must have a valid IP address and be set to ad hoc mode The wireless print server must also be configured with the same SSID and channel Infrastructure Ad hoc Characteristics Communication ...

Страница 22: ...e the print cartridges Clear paper jams 4 Wi Fi indicator Check wireless status Off indicates that the printer is not turned on Orange indicates that the printer is ready to be configured for wireless printing but is not connected to a wireless network indicates that the printer is connected for USB printing Orange blinking indicates that the printer is configured but is unable to communicate with...

Страница 23: ... supply Connect the printer to a power source using the power cord 1 Plug the power cord all the way into the power supply on the printer 2 Plug the power cord into an electrical outlet that other electrical devices have been using 1 2 3 If the light is not on press 3 Internal wireless adapter Connect to a wireless network 23 ...

Страница 24: ...nt Properties Select the best print settings for the document you are printing Toolbar Create printer friendly versions of an active Web page Using the Imaging Studio To open the Imaging Studio use one of these methods Method 1 Method 2 From the desktop double click the Imaging Studio icon 1 Click Start Programs or All Programs Lexmark 1400 Series 2 Select Imaging Studio Click To access Details Vi...

Страница 25: ...ution Center The Solution Center provides help as well as information about the printer status and ink level To open the Solution Center use one of these methods Method 1 Method 2 1 From the desktop double click the Lexmark Imaging Studio icon 2 Click Setup and diagnose printer The Solution Center appears with the Maintenance tab open 1 Click Start Programs or All Programs Lexmark 1400 Series 2 Se...

Страница 26: ...ced Change the appearance of the Printing Status window Download the newest software files Turn printing voice notification on or off Change network printing settings Share information with us regarding how you use the printer Obtain software version information Note For more information click Help in the lower right corner of the screen Using Print Properties Opening Print Properties Print Proper...

Страница 27: ...ns menu also provides direct links to different parts of the Solution Center as well as software version information Using the Print Properties tabs All of the print settings are on the three main tabs of the Print Properties software Quality Copies Paper Setup and Print Layout Tab Options Quality Copies Select a Quality Speed setting Select a Paper Type Customize how the printer prints several co...

Страница 28: ...arance or select a different setting for printing photos Access links to the Lexmark Web site Access Help for additional information Uninstall the Toolbar Normal Print an entire Web page in normal quality Quick Print an entire Web page in draft quality Black and White Print an entire Web page in black and white Text Only A Print only the text of a Web page Photos Print only the photos or images on...

Страница 29: ...s 2000 Windows XP or Windows Vista users 1 Click Start Settings Printers or Printers and Faxes 2 Right click the Lexmark 1400 Series icon 3 Click Printing Preferences 4 Click the Save Settings menu 5 From the Restore section select Factory Settings Defaults Note Factory default settings cannot be deleted 29 ...

Страница 30: ...ier moves and stops at the loading position unless the printer is busy 3 Press down on the cartridge carrier lever to raise the cartridge carrier lid 4 Remove the used print cartridge If the cartridge you removed is not empty and you want to use it later see Preserving the print cartridges in the Maintaining the printer chapter of the User s Guide on the CD 30 ...

Страница 31: ...ng Do not touch the gold contact area on the back or the metal nozzles on the bottom of the cartridges 2 Press down on the cartridge carrier levers to raise the cartridge carrier lids 3 Insert the black cartridge or the photo cartridge in the left carrier Insert the color cartridge in the right carrier 4 Snap the lids closed 5 Close the access cover 31 ...

Страница 32: ...ccordance with ISO IEC 24711 FDIS 2 Licensed Return Program Cartridge Lexmark 1480 models Item Part number Color cartridge 2 Black cartridge 3 Photo cartridge 31 Ordering paper and other supplies To order supplies or to locate a dealer near you visit our Web site at www lexmark com Notes For best results use only Lexmark print cartridges For best results when printing photos or other high quality ...

Страница 33: ...erfectFinishTM Photo Paper Letter A4 4 x 6 in 10 x 15 cm L Note Availability may vary by country or region For information on how to purchase Lexmark Premium Photo Paper Lexmark Photo Paper or Lexmark PerfectFinish Photo Paper in your country or region go to www lexmark com 33 ...

Страница 34: ...evices have been using 4 If the light is not on press Software does not install These are possible solutions Try one or more of the following Check your operating system The following operating systems are supported Windows 2000 with Service Pack 3 or later Windows XP Windows Vista Mac OS X Check your system requirements Check that your computer meets the minimum system requirements listed on the ...

Страница 35: ...rinter software and then reinstall it For more information see Uninstalling and reinstalling the software on page 50 Page does not print These are possible solutions Try one or more of the following Check messages If an error message is displayed see Error messages in the Troubleshooting chapter of the User s Guide on the CD Check power If the light is not on see Power button is not lit on page 34...

Страница 36: ...g the power cord into the wall outlet 6 Press to turn the printer on Uninstall and reinstall software Uninstall the printer software and then reinstall it For more information see Uninstalling and reinstalling the software on page 50 Wireless troubleshooting Printing a network setup page 1 Make sure the printer is off 2 Press and hold for five seconds and then release the button A test page and a ...

Страница 37: ...work software b Enter your user name and password when prompted c Click OK d On the main page click Wireless or other selection where settings are stored The SSID will be displayed e Write down the SSID security type and the security keys if they are shown Note Make sure you copy them down exactly including any capital letters 2 Click Start Programs or All Programs Lexmark 1400 Series 3 Click Wire...

Страница 38: ...A PSK or WPA2 PSK key Up to 64 hexadecimal characters Hexadecimal characters are A F and 0 9 Between 8 and 64 ASCII characters ASCII characters are letters numbers and symbols found on a keyboard Wireless Setup Utility cannot communicate with the printer during installation Windows users only These are possible solutions for Windows users Try one or more of the following Check power If the light i...

Страница 39: ...he computer screen and enter the new network name when prompted Check security keys Make sure security keys are correct For more information see Check your security keys on page 38 Move your computer and or printer Move the computer and or printer closer to the wireless access point wireless router Although the possible distance between devices in 802 11b or 802 11g networks is 300 feet the effect...

Страница 40: ...nformation see Check your security keys on page 38 Check MAC address If your network uses MAC address filtering provide the MAC address for the printer to your network If you need help finding the MAC address see Finding your MAC address on page 50 Ping the wireless access point wireless router to make sure the network is working Windows users only 1 If you do not already know it find the IP addre...

Страница 41: ... green Green means the port is active turned on and connected Notes Yellow means the port is active but is not connected Red means the port has not been configured d Select AirPort in the Show pop up menu and click TCP IP The Router entry is typically the wireless access point wireless router The IP address appears as four sets of numbers separated by periods such as 192 168 0 100 Your IP address ...

Страница 42: ...rocess 3 Follow the instructions on the computer screen Macintosh users only 1 Open the Safari browser 2 From the Bookmarks drop down menu select Show All Bookmarks 3 Under Collections select Bonjour or Rendezvous Note The application is referred to as Rendezvous in Macintosh OS X version 10 3 but is now called Bonjour by Apple Inc 4 Double click your printer model Note If your printer is not show...

Страница 43: ...tructions on the screen Note You must install the printer driver on each computer that uses the network printer Check if printer is connected to the wireless network 1 Print a network setup page For more information see Printing a network setup page on page 36 2 Check to see if Status Connected appears under Network Card Reboot the computer Turn off and restart the computer Check printer ports Mak...

Страница 44: ... wireless access point wireless router to minimize interference There may be temporary interference from other devices such as microwaves or other appliances cordless phones baby monitors and security system cameras Make sure your wireless access point wireless router is not positioned too closely to these devices Move your computer and or printer Move the computer and or printer closer to the wir...

Страница 45: ... Windows Vista The Start icon All Programs Accessories Command Prompt The Start icon looks like b Type ipconfig c Press Enter The Default Gateway entry is typically the wireless access point wireless router The IP address appears as four sets of numbers separated by periods such as 192 168 0 100 Your IP address might also start with the numbers 10 or 169 This is determined by your operating system...

Страница 46: ... been configured d Select AirPort in the Show pop up menu and then click TCP IP The Router entry is typically the wireless access point wireless router The IP address appears as four sets of numbers separated by periods such as 192 168 0 100 Your IP address might also start with the numbers 10 or 169 This is determined by your operating system or wireless network software 2 Ping the wireless acces...

Страница 47: ...r computer may have an IP address for a wired network a wireless network or both 5 If your computer does not have an IP address see the documentation that came with your wireless access point wireless router to learn how to connect your computer to the wireless network b The printer may need to be reconfigured for new wireless network settings For more information see Run the wireless setup again ...

Страница 48: ...rompted to connect the printer to the computer again using the installation cable as part of the setup process 3 Follow the instructions on the computer screen Macintosh users only 1 Open the Safari browser 2 From the Bookmarks drop down menu select Show All Bookmarks 3 Under Collections select Bonjour or Rendezvous Note The application is referred to as Rendezvous in Macintosh OS X version 10 3 b...

Страница 49: ...vous Note The application is referred to as Rendezvous in Macintosh OS X version 10 3 but is now called Bonjour by Apple Inc 4 Double click your printer model Note If your printer is not shown manually type the printer s IP address in the browser address field for example http 10 168 0 101 Note If you do not know the IP address of the printer print the network setup page to find it 5 Click Configu...

Страница 50: ...indicator light will turn to orange Uninstalling and reinstalling the software If the printer is not functioning properly or if a communications error message appears when you try to use the printer you may need to uninstall and reinstall the printer software For Windows users 1 Disable any anti virus program 2 Click Start Programs or All Programs Lexmark 1400 Series 3 Select Uninstall 4 Follow th...

Страница 51: ...uctions on the computer screen to reinstall the software If the software still does not install correctly visit our Web site at www lexmark com to check for the latest software 1 In all countries or regions except the United States select your country or region 2 Click the links for drivers or downloads 3 Select your printer family 4 Select your printer model 5 Select your operating system 6 Selec...

Страница 52: ...address Notes The MAC address appears on an adhesive label located on the back of your printer You will temporarily lose your connection to the Internet while you are connected to print server XXXXXX network 6 Open the Safari browser 7 From the Bookmarks drop down menu select Show All Bookmarks 8 Under Collections select Bonjour or Rendezvous Note The application is referred to as Rendezvous in Ma...

Страница 53: ...password for your wireless network security Your connection to the Internet will be restored when you reconnect to your original network Creating an ad hoc wireless network Lexmark recommends that you set up your wireless network using a wireless access point wireless router A network set up this way is called an infrastructure network and has Increased network security Increased reliability Faste...

Страница 54: ...u chose so you can refer to it when running the wireless setup Make sure you copy it down exactly including any capital letters Note For more information about passwords security keys see Check your security keys in the Wireless troubleshooting section of the Troubleshooting chapter 17 Type the same security code in the Confirm network key box 18 Select the This is a computer to computer ad hoc ne...

Страница 55: ...XXXXX where XXXXXX is the last six digits of the printer s MAC address Note The MAC address appears on an adhesive label located on the back of your printer 6 Insert the CD for Macintosh to run the wireless setup 7 From the Finder desktop double click the Lexmark 1400 Series Installer icon 8 Double click the Install icon 9 Click Continue 10 Follow the instructions on the computer screen 11 Store y...

Страница 56: ... imply that the manufacturer intends to make these available in all countries in which it operates Any reference to a product program or service is not intended to state or imply that only that product program or service may be used Any functionally equivalent product program or service that does not infringe any existing intellectual property right may be used instead Evaluation and verification ...

Страница 57: ...e cartridge when replacement is required After this single use the license to use the print cartridge terminates and the used cartridge must be returned only to Lexmark for remanufacturing refilling or recycling If you do not accept the terms of this single use license agreement return this product in its original packaging to your point of purchase A replacement cartridge sold without these terms...

Страница 58: ...twork address The address may be assigned manually by you Static IP address automatically by the DHCP server DHCP IP address or automatically by the device AutoIP address ipconfig A command that displays the IP address and other network information of a Windows computer MAC Media Access Control address A hardware address that uniquely identifies each device on a network You can usually find the MA...

Страница 59: ...that helps prevent unauthorized access to a wireless network Other possible security settings are WPA and WPA2 wireless access point A device that connects wireless devices together to form a wireless network wireless router A router that also serves as a wireless access point Wi Fi An industry term that describes the technology used to create an interoperable wireless local area network WLAN WPA ...

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