Action
Yes
No
Step 3
Update the firmware to the latest version.
Does the problem remain?
Go to step 4.
The problem is
solved.
Step 4
Check the printhead and its cables for damage and improper
installation.
Is the printhead free of damage and properly installed?
Contact the next
level of support.
Go to step 5.
Step 5
Reinstall or replace the printhead. See
Installation note:
Perform all the mechanical and electronic
adjustments to the printhead after replacing it. See
assembly adjustment” on page 175
.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Procedure before starting the 9yy service checks
Retrieve certain information that helps your next level of support in diagnosing the problem before replacing
the controller board.
Warning—Potential Damage:
Do not replace the controllefr board unless instructed by your next level of
support.
1
Collect the history information and firmware logs (Fwdebug and logs.tar.gz) from the SE menu.
2
Collect the settings from the Menu Settings Page.
3
Collect information from the user.
Note:
Not all of the items are retrievable from the printer that you are working on.
A. Collecting the history information from the SE menu
Note:
Make sure that your printer is connected to a network or to a print server.
1
Open a web browser, type
http://printer_IP_address/se
, and then press
Enter
.
Notes:
•
printer_IP_address
is the TCP/IP address of the printer.
•
se
is required to access the printer diagnostic information.
2
Click
History Information
, copy all information, and then save it as a text file.
3
E-mail the text file to your next level of support.
4600-830, -835, -895
Diagnostics and troubleshooting
130
Содержание M124x
Страница 20: ...4600 830 835 895 20 ...
Страница 152: ...4600 830 835 895 152 ...
Страница 181: ...D 8 Release the two latches E and then remove the gears F E F 4600 830 835 895 Parts removal 181 ...
Страница 208: ...4 Remove the four screws A A A 4600 830 835 895 Parts removal 208 ...
Страница 215: ...7 Lift the stopper C and then remove the front USB port C D 4600 830 835 895 Parts removal 215 ...
Страница 217: ...3 Disconnect the cable C under the printer and then remove the two screws D D D C 4600 830 835 895 Parts removal 217 ...
Страница 225: ...4 Disconnect the cable from the sensor A A 4600 830 835 895 Parts removal 225 ...
Страница 229: ...B A C D E E 4600 830 835 895 Parts removal 229 ...
Страница 244: ...4600 830 835 895 244 ...
Страница 248: ...Duplex path rollers 1 Duplex rear roller 2 Duplex front roller 4600 830 835 895 Component locations 248 ...
Страница 259: ...Assembly 1 Covers 9 8 7 6 4 3 2 1 5 4600 830 835 895 Parts catalog 259 ...
Страница 261: ...Assembly 2 Control panel 2 1 1 2 3 3 4 4 4600 830 835 895 Parts catalog 261 ...
Страница 263: ...Assembly 3 Electronics 1 4600 830 835 895 Parts catalog 263 ...
Страница 265: ...Assembly 4 Electronics 2 2 5 1 3 4 4600 830 835 895 Parts catalog 265 ...
Страница 267: ...Assembly 5 Electronics 3 4 3 6 7 2 5 1 4600 830 835 895 Parts catalog 267 ...
Страница 269: ...Assembly 6 Electronics 4 2 1 4 3 6 5 4600 830 835 895 Parts catalog 269 ...
Страница 271: ...Assembly 7 Paper transport 1 1 2 3 4 5 6 4600 830 835 895 Parts catalog 271 ...
Страница 273: ...Assembly 8 Paper transport 2 5 1 4 4 3 2 4600 830 835 895 Parts catalog 273 ...
Страница 275: ...Assembly 9 MPF and standard tray 1 3 2 4600 830 835 895 Parts catalog 275 ...
Страница 277: ...Assembly 10 Optional trays 2 4 3 1 4600 830 835 895 Parts catalog 277 ...
Страница 280: ...4600 830 835 895 Parts catalog 280 ...
Страница 282: ...4600 830 835 895 282 ...
Страница 302: ...4600 830 835 895 302 ...
Страница 312: ...4600 830 835 895 Part number index 312 ...
Страница 316: ...4600 830 835 895 Part name index 316 ...