Action
Yes
No
a
Using the Print Quality Test Pages, measure the distance
between the repeating defects on the affected color page.
b
Check if the repeating defects match any of the following
measurements:
Print cartridges
•
25.70 mm (1.01 in.)
•
35.30 mm (1.39 in.)
•
75.6 mm (2.98 in.)
•
26.7 mm (1.05 in.)
Fuser
•
56.5 mm (2.22 in.)
Transfer module
•
25.10 mm (0.99 in.)
•
59.70 mm (2.35 in.)
•
28.30 mm (1.11 in.)
•
65 mm (2.56 in.)
•
44 mm (1.73 in.)
Do the repeating defects match any of the measurements?
Take note of the
distance, and then
contact
Take note of the
distance, and then
contact
Print jobs do not print
Action
Yes
No
Step 1
a
From the document you are trying to print, open the Print
dialog, and then check if you have selected the correct printer.
b
Print the document.
Is the document printed?
The problem is
solved.
Go to step 2.
Step 2
a
Check if the printer is on.
b
Resolve any error messages that appear on the display.
c
Print the document.
Is the document printed?
The problem is
solved.
Go to step 3.
Troubleshoot a problem
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