Job prints from the wrong tray or on the wrong paper
Action
Yes
No
Step 1
a
Check if you are printing on the correct paper.
b
Print the document.
Is the document printed on the correct paper?
Go to step 2.
Load the correct
paper size and paper
type.
Step 2
a
Depending on your operating system, specify the paper size
and paper type from the Printing Preferences or Print dialog.
Note:
You can also change the settings on the printer control
panel. Navigate to:
>
Paper
>
>
Tray Configuration
>
>
Paper
Size/Type
>
b
Make sure that the settings match the paper loaded.
c
Print the document.
Is the document printed on the correct paper?
The problem is
solved.
Contact
Confidential and other held documents do not print
Action
Yes
No
Step 1
a
From the control panel, check if the documents appear in the
Held Jobs list.
Note:
If the documents are not listed, then print the
documents using the Print and Hold options.
b
Print the documents.
Are the documents printed?
The problem is
solved.
Go to step 2.
Step 2
The print job may contain a formatting error or invalid data. Delete
the print job, and then send it again.
Are the documents printed?
The problem is
solved.
Go to step 3.
Troubleshoot a problem
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