Cannot connect the printer to the Wi
‑
Fi network
Action
Yes
No
Step 1
Make sure that Active Adapter is set to Auto.
From the control panel, navigate to:
Settings
>
>
Network/Ports
>
>
Network Overview
>
>
Active Adapter
>
>
Auto
>
Can the printer connect to the Wi
‑
Fi network?
The problem is
solved.
Go to step 2.
Step 2
Check if the correct Wi
‑
Fi network is selected.
Note:
Some routers may share the default SSID.
Are you connecting to the correct Wi
‑
Fi network?
Go to step 4.
Go to step 3.
Step 3
Connect to the correct Wi
‑
Fi network. For more information, see
“Connecting the printer to a Wi
Can the printer connect to the Wi
‑
Fi network?
The problem is
solved.
Go to step 4.
Step 4
Check the wireless security mode.
From the control panel, navigate to:
Settings
>
>
Network/Ports
>
>
Wireless
>
>
Wireless Security Mode
>
Is the correct wireless security mode selected?
Go to step 6.
Go to step 5.
Step 5
Select the correct wireless security mode.
Can the printer connect to the Wi
‑
Fi network?
The problem is
solved.
Go to step 6.
Step 6
Make sure that you entered the correct network password.
Note:
Take note of the spaces, numbers, and capitalization in the
password.
Can the printer connect to the Wi
‑
Fi network?
The problem is
solved.
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