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Software problems

Problem

: An application does not run correctly.

Solution

: Ensure that the problem is not being caused by the application.

Check that your computer has the minimum required memory to run the application. Refer to the manuals
supplied with the application.

Check the following:

The application is designed to operate with your operating system.
Other applications run correctly on your computer.
The necessary device drivers are installed.
The application works when it is run on some other computer.

If an error message is displayed while you are using the application program, refer to the manuals supplied
with the application.

If the application still does not run correctly, contact your place of purchase or a service representative
for help.

USB problems

Problem

: A device connected to the USB connector does not work.

Solution

: Open the Device Manager window. Ensure that the USB device setup is correct, and that the

assignment of computer resource and the installation of the device driver are correct. To open the Device
Manger window, click

Start

奕

Control Panel

奕

Hardware and Sound

奕

Device Manager

. If you are

prompted for an administrator password or con rmation, type the password or provide con rmation.

Refer to Diagnosing problems on page 85 and run a diagnostic test of the USB connector.

Chapter 8

.

Troubleshooting computer problems

99

Содержание ThinkPad X1 2nd Generation

Страница 1: ...User Guide ThinkPad X1 2nd Generation ...

Страница 2: ...7 The Safety Warranty and Setup Guide and the Regulatory Notice have been uploaded to the Web site To refer to them go to http www lenovo com ThinkPadUserGuides First Edition August 2012 Copyright Lenovo 2012 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set for...

Страница 3: ...Maximizing the battery life 27 Managing the battery power 27 Understanding the power saving modes 28 Connecting to the network 29 Ethernet connections 29 Wireless connections 29 Presentations and multimedia 34 Changing display settings 34 Connecting a projector or an external monitor 34 Using dual displays 36 Using audio features 37 Using the integrated camera 38 Using a ash media card 39 Chapter ...

Страница 4: ...9 Chapter 9 Getting support 101 Before you contact Lenovo 101 Getting help and service 101 Using diagnostic programs 102 Lenovo Support Web site 102 Calling Lenovo 102 Finding ThinkPad options 103 Purchasing additional services 104 Appendix A Regulatory information 105 Wireless related information 105 Location of the UltraConnect縛 wireless antennas 106 Locating wireless regulatory notices 107 Expo...

Страница 5: ...oard by lifting your hands from the palm rest Protect yourself from the heat generated by the ac power adapter When the ac power adapter is connected to an electrical outlet and your computer it generates heat Extended contact with your body even through clothing may cause a skin burn Do not place the ac power adapter in contact with any part of your body while it is in use Never use it to warm yo...

Страница 6: ...r the Lenovo Limited Warranty For more information see Warranty Information in the Safety Warranty and Setup Guide that comes with your computer Customer safety is important Our products are developed to be safe and effective However personal computers are electronic devices Power cords power adapters and other features can create potential safety risks that can result in physical injury or proper...

Страница 7: ...roken or damaged Signs of overheating smoke sparks or re Damage to a battery such as cracks dents or creases discharge from a battery or a buildup of foreign substances on the battery A cracking hissing or popping sound or strong odor that comes from the product Signs that liquid has been spilled or an object has fallen onto the computer product the power cord or power adapter The computer product...

Страница 8: ...lthough there are no moving parts in your computer after the power cord has been disconnected the following warnings are required for your safety CAUTION Hazardous moving parts Keep ngers and other body parts away CAUTION Before replacing any CRUs turn off the computer and wait three to ve minutes to let the computer cool before opening the cover vi User Guide ...

Страница 9: ...h can eventually result in overheating Always connect power cords and signal cables in the correct order and ensure that all power cord connectors are securely and completely plugged into receptacles Do not use any power adapter that shows corrosion at the ac input pins or shows signs of overheating such as deformed plastic at the ac input pins or anywhere on the power adapter Do not use any power...

Страница 10: ...of the branch circuit rating Consult an electrician for more information if you have questions about power loads and branch circuit ratings Ensure that the power outlet you are using is properly wired easily accessible and located close to the equipment Do not fully extend power cords in a way that will stress the cords Ensure that the power outlet provides the correct voltage and current for the ...

Страница 11: ...statement applies to users in the state of California U S A California Perchlorate Information Products containing manganese dioxide lithium coin cell batteries may contain perchlorate Perchlorate Material special handling may apply See www dtsc ca gov hazardouswaste perchlorate Notice for built in rechargeable batteries DANGER Do not attempt to replace the internal rechargeable lithium batteries ...

Страница 12: ...o not operate your computer or charge the battery near ammable materials or in explosive environments Ventilation slots fans and or heat sinks are provided with the product for safety comfort and reliable operation These features might inadvertently become blocked by placing the product on a bed sofa carpet or other exible surface Never block cover or disable these features When the ac power adapt...

Страница 13: ... devices ON To disconnect 1 Turn everything OFF 2 First remove power cords from outlets 3 Remove signal cables from connectors 4 Remove all cables from devices The power cord must be disconnected from the wall outlet or receptacle before installing all other electrical cables connected to the computer The power cord may be reconnected to the wall outlet or receptacle only after all other electrica...

Страница 14: ...the computer already complies with the speci cations of EN 50332 1 If different headphones or earphones are used ensure that they comply with EN 50332 1 Clause 6 5 Limitation Values Using headphones that do not comply with EN 50332 1 can be dangerous due to excessive sound pressure levels Additional safety information DANGER Plastic bags can be dangerous Keep plastic bags away from babies and chil...

Страница 15: ... 8 Features on page 10 Speci cations on page 11 Operating environment on page 11 ThinkVantage programs on page 12 Locating computer controls connectors and indicators This section introduces the computer hardware features to give you the basic information you will need to start using the computer Front view Figure 1 ThinkPad X1 2nd Generation front view 1 Integrated camera 2 Built in microphones 3...

Страница 16: ...rmation system of the Power Manager program 4 Status indicators Your computer has several status indicators For the detailed information about the location and meaning of each indicator see Status indicators on page 6 5 Black button Press the black button to launch the SimpleTap program You also can use the black button to interrupt the startup sequence of your computer to start the Rescue and Rec...

Страница 17: ...or Recordable Media CPRM feature for SD cards 2 Combo audio jack To listen to the sound from your computer connect a headphone or a headset that has a 3 5 mm 4 pole plug to the combo audio jack Notes If you are using a headset with a function switch for example a headset for an iPhone mobile digital device do not press this switch while using the headset If you press it the headset microphone will...

Страница 18: ...that ts this keyhole to lock your computer to a stationary object to protect your computer from theft Left side view Figure 3 ThinkPad X1 2nd Generation left side view 1 Power jack 2 Fan louvers 3 Always On USB connector 4 Wireless radio switch 1 Power jack Connect the ac power adapter to the power jack to provide ac power to the computer and charge the battery 2 Fan louvers The internal fan and l...

Страница 19: ...ections Bottom view Figure 4 ThinkPad X1 2nd Generation bottom view 1 Emergency reset hole 2 Built in stereo speakers 1 Emergency reset hole If your computer stops responding and you cannot turn it off by pressing the power button remove the ac power adapter and reset the computer by inserting a needle or a straightened paper clip into the emergency reset hole to turn off the computer 2 Built in s...

Страница 20: ...ections Depending on the country of delivery the SIM card might be already installed in the SIM card slot Status indicators The status indicators show the current status of your computer System status indicators Your computer has system status indicators The following shows the location and the meaning of each indicator 1 Speaker mute indicator When the indicator is on in red the speaker mute mode...

Страница 21: ...the computer is turned off 6 Caps Lock indicator When the indicator is on the Caps Lock mode is enabled You can type all alphabetic characters A Z in upper case without pressing the Shift key Power status indicators The computer has status indicators that show the power mode sleep hibernation or normal ac power status and battery status The following shows the locations and the meaning of the indi...

Страница 22: ...t continue until the battery is 100 charged Quick blinking orange An error has occurred with the battery Off The battery is detached or the computer is powered off Note If the computer is operating on battery power the battery status indicator does not work while the computer is turned off or is in sleep mode or hibernation mode Locating important product information This section provides informat...

Страница 23: ...Certi cate of Authenticity label for the preinstalled operating system is attached Printed on this label are the product ID and the product key information for your computer Record this information and keep it in a safe place You might need these numbers to start your computer or reinstall the operating system The Windows Certi cate of Authenticity label of your computer is shown as below Chapter ...

Страница 24: ...ntrol Integrated camera Built in digital dual array microphones Keyboard 6 row full size backlit keyboard UltraNav pointing device TrackPoint pointing device and touch pad Fn key function Black button Volume control buttons Speaker mute button Microphone mute button Interface External monitor connector Mini DisplayPort connector Combo audio jack One USB 3 0 connector One Always on USB connector 4 ...

Страница 25: ...41 F to 109 F At altitudes above 2438 m 8000 ft Maximum temperature when operating under the unpressurized condition 31 3 C 88 F Note When you charge the battery pack its temperature must be at least 10 C 50 F Relative humidity Operating 8 to 80 Storage 5 to 95 If possible place your computer in a well ventilated and dry area without direct exposure to sunshine Keep electrical appliances such as a...

Страница 26: ...Program Icon name Access Connections縛 Internet Connection Communications Utility Web Conferencing Fingerprint Software Fingerprint Reader Lenovo Solution Center System Health and Diagnostics Mobile Broadband Connect 3G Mobile Broadband Password Manager Password Vault Power Manager Power Controls Recovery Media Factory Recovery Disks Rescue and Recovery Enhanced Backup and Restore SimpleTap SimpleT...

Страница 27: ... of the programs might not be available ThinkVantage programs This topic provides a brief introduction to some ThinkVantage programs Note Depending on your computer model some of the programs might not be available Access Connections The Access Connections program is a connectivity assistant program for creating and managing location pro les Each location pro le stores all the network and Internet...

Страница 28: ...es convenient exible and complete power management for your computer It enables you to adjust your computer power settings to achieve the best balance between performance and power saving Recovery Media The Recovery Media program enables you to restore the contents of the solid state drive to the factory default settings Rescue and Recovery The Rescue and Recovery program is a one button recovery ...

Страница 29: ... from http www lenovo com support System Update The System Update program helps you keep the software on your computer up to date by downloading and installing software packages ThinkVantage programs device drivers UEFI BIOS updates and other third party applications Chapter 1 Product overview 15 ...

Страница 30: ...16 User Guide ...

Страница 31: ...ter through the preinstalled Lenovo Product Registration program The program launches automatically after you have used your computer for a time Follow the instructions on the screen to register your computer Go to http www lenovo com register and follow the instructions on the screen to register your computer Frequently asked questions Here are a few tips that will help you optimize the use of Th...

Страница 32: ... or disable the wireless features Need to give presentations or attach an external monitor often Use Fn F7 key combination to switch display output location Ensure that you follow the procedure of Attaching an external monitor on page 34 With the Extend desktop function you can display output on both the computer display and an external monitor You have been using your computer for some time alrea...

Страница 33: ...mputer 2 When the ThinkPad logo is displayed on the screen press the black button The Rescue and Recovery screen opens Function key combinations To use the function key combination press and hold the Fn key 1 then press one of the function keys Release both keys Power conservation Fn F4 Put your computer into sleep mode To return to normal operation press the Fn key only without pressing a functio...

Страница 34: ...level of the computer display Fn F8 The computer display becomes dimmer Fn F9 The computer display becomes brighter This function key combination changes the brightness level temporarily To change the default brightness level modify the settings of the Power Option in Control Panel or use Power Manager Multimedia control Fn F10 Previous track scene Fn F11 Play or pause Fn F12 Next track scene Othe...

Страница 35: ...me by moving the slider You also can get access to the desktop volume control by using the volume icon on the taskbar at the lower right of the screen For details about controlling volume refer to your Windows help information system Setting the microphone mute button By default you can toggle all of your recording devices between the mute state and the un mute state by pressing the microphone mut...

Страница 36: ...t the TrackPoint pointing device as the main pointing device and the touch pad for extended functions only This setting enables the use of all basic and extended functions with the TrackPoint pointing device while limiting the use of the touch pad to scrolling tap zones and slow motion pointer functions Set the touch pad as the main pointing device and the TrackPoint pointing device for the extend...

Страница 37: ...e pointer to move To move the pointer press the pointing stick away from you to move it up toward you to move it down to one side or the other to move it sideways Note The pointer might drift This is not a defect Stop using the TrackPoint pointing device for a few seconds then the pointer will stop moving 2 To select and drag as required by your software press the left or right click button with e...

Страница 38: ...board To move the pointer 2 on the screen slide your ngertip over the pad in the direction in which you want the pointer to move The whole touch pad 1 is an active area sensitive to nger movement The bottom area of the touch pad consists of a left click zone 3 and a right click zone 2 Movement on the touch pad emulates operations on the mouse Before interacting with the touch pad make sure the cur...

Страница 39: ...Control Panel 奕 Hardware and Sound 奕 Mouse 奕 UltraNav A panel for UltraNav Device Settings pops up 2 Click Manage Settings to open the Mouse properties window 3 Click the UltraNav tab and proceed to customizing the touch pad For details refer to the Help in the Utility Disabling the UltraNav pointing device and using an external mouse If you attach an external mouse to a USB connector you can use ...

Страница 40: ...ult to predict how long a battery charge will last There are two main factors How much energy is stored in the battery when you begin to work The way you use your computer How often you access the solid state drive How bright you make the computer display Using the ac power adapter The power to run your computer can come either from the lithium ion Li ion built in battery provided with it or from ...

Страница 41: ...the battery if the remaining power is greater than 95 Disabling the built in battery You need to disable the built in battery in the following situations Your computer will be turned off for an extended period of time Your SIM card needs to be replaced To disable the built in battery do the following 1 Turn off your computer and disconnect the ac power adapter and all cables from the computer 2 Tu...

Страница 42: ...ower Manager program and switch to the advanced view 2 Click the Global Power Settings tab and select Enable 30 Day Standby 3 Click Apply The 30 Day Standby function will take effect the next time you start your computer For more information about the 30 Day Standby function refer to the help information system of the Power Manger program Hibernation By using this mode you can turn off your comput...

Страница 43: ...your company s wireless LAN network Note Some models come with a built in wireless WAN card enabling you to establish cellular wireless connections to remote public or private networks The Access Connections program is a connectivity assistant program for creating and managing location pro les Each location pro le stores all the network and Internet con guration settings needed for connecting to a...

Страница 44: ...r To achieve the best wireless connection open your computer display to an angle slightly greater than 90 degrees If you use the wireless feature the 802 11 standard of your computer simultaneously with a Bluetooth option data transmission speed can be delayed and the performance of the wireless feature can be degraded Wireless network setup To use the built in wireless network card the 802 11 sta...

Страница 45: ...ss connection status Note Wireless WAN service is provided by authorized service providers in some countries Locating the wireless WAN antennas The built in antennas for wireless communication are located at the top left and the top right portions of your computer display For the speci c locations of each antenna refer to Location of the UltraConnect縛 wireless antennas on page 106 Using the wirele...

Страница 46: ...ess features is displayed You can enable or disable the Bluetooth feature with a single click To con gure a Bluetooth device or manage connection settings use Bluetooth Devices in Control Panel 1 Click Start 奕 Control Panel 2 Click Hardware and Sound 3 Click Devices and Printers To send data to a Bluetooth enabled device do the following 1 Right click the data that you want to send 2 Select Send T...

Страница 47: ... Power to the wireless radio is on The signal strength of the wireless connection is poor To improve signal strength move your computer closer to the wireless access point Power to the wireless radio is on The signal strength of the wireless connection is marginal Power to the wireless radio is on The signal strength of the wireless connection is excellent Access Connections gauge states wireless ...

Страница 48: ...ireless LAN and Bluetooth Select a feature to enable or disable it Click the Access Connections wireless status icon in the Windows noti cation area Then click Power On Wireless Radio to enable the wireless features or click Power Off Wireless Radio to disable the wireless features Presentations and multimedia You can connect your computer to a projector to give presentations or you can connect yo...

Страница 49: ...awn for example while playing a movie or a game or viewing a business presentation Close the application before changing the display output location or change the display mode before you open an MPEG le to play If you are attaching an external monitor that supports only VGA mode 640x480 resolution do not view output on both the computer display and the external monitor Doing so would cause the ext...

Страница 50: ...ckPoint pointing device or another pointing device If the external monitor you are using is outdated the resolution and the refresh rate might be limited Using the Mini DisplayPort connector Your computer has a Mini DisplayPort connector the latest digital display interface for connection to various external devices such as CRT monitors projectors or even high de nition televisions This compact co...

Страница 51: ...1 Right click on the desktop and click Screen resolution 2 Click the Monitor 1 icon for the primary display the computer display 3 Set the resolution for the primary display 4 Click the Monitor 2 icon for the secondary display the external display 5 Set the resolution for the secondary display 6 Click Advanced settings and set up the color quality on the Monitor tab 7 Click OK to apply the changes...

Страница 52: ...era to be launched automatically when you press Fn F6 or when you use a program press Fn F6 to open the Communications settings window and click the Hide my video image button to disable the camera Con guring camera settings You can con gure the camera settings to meet your needs such as adjusting the quality of the video output To con gure the camera settings do the following 1 Press Fn F6 The Co...

Страница 53: ... card slot 3 Press the card rmly into the card slot If the plug and play feature is not enabled for the installed ash media card do the following to enable the feature 1 Open Control Panel 2 Click Hardware and Sound 3 Click Device Manager If you are prompted for an administrator password or con rmation type the password or provide con rmation 4 From the Action menu select Add legacy hardware The A...

Страница 54: ...40 User Guide ...

Страница 55: ...viding the latest information and technology to our customers with disabilities Refer to our accessibility information which outlines our efforts in this area Ergonomic information Working in the virtual of ce might mean adapting to frequent changes in your environment Following some simple rules will make things easier and bring you the maximum bene ts of your computer Keeping in mind such basics...

Страница 56: ...s Of course any concentrated and sustained visual activity can be tiring If you have questions on eye fatigue or visual discomfort consult a vision care specialist for advice Comfort Observe the following guidelines to achieve greater comfort and improve performance Active sitting and rest breaks The longer you sit and work with your computer the more important it is to observe your working postur...

Страница 57: ...d by Adobe Systems Incorporated Through http access adobe com Adobe PDF documents can be converted to HTML or plain text in many languages One conversion option converts PDF documents on the Internet A second option enables users to submit the URL of an Adobe PDF le through e mail to convert it to HTML or ASCII text Adobe PDF les on a local solid state drive local CD ROM or LAN also can be convert...

Страница 58: ...n front of you leans back When taking off remember to turn off your computer or put it into hibernate mode Travel accessories The following is a checklist of items to consider packing when you are going to travel ThinkPad ac power adapter ThinkPad AC DC Combo Adapter Lenovo USB 2 0 Ethernet Adapter Mini DisplayPort to VGA adapter External mouse if you are accustomed to using one A quality carrying...

Страница 59: ...enovo makes no comments judgments or warranties about the function quality or performance of locking devices and security features Using passwords By using passwords you can help prevent your computer from being used by others Once you set a password a prompt is displayed on the screen each time you turn on the computer Enter your password at the prompt You cannot use the computer unless you type ...

Страница 60: ...he password canceled 10 In the Setup Notice window that is displayed press Enter to continue 11 Press F10 The Setup Con rmation window opens Select Yes to save con guration changes and exit Changing or removing the power on password To change the power on password follow steps 1 through 7 Enter your current password When the Enter New Password eld is displayed type a new password in the eld and th...

Страница 61: ... Press Enter e In the Con rm New Password eld retype the password you just entered to verify it Press Enter If you select User only do the following a When a window for typing the new password opens type your new password in the Enter New Password eld Press Enter Notes You can set the minimum length of a hard disk password through the Security menu If you set a hard disk password of over seven cha...

Страница 62: ...rd is changed To remove the master hard disk password type the current master hard disk password in the Enter Current Password eld Then leave the Enter New Password and Con rm New Password elds blank and press Enter A Setup Notice window is displayed Press Enter to exit from the Setup Notice window Both the user and master hard disk passwords will be removed Supervisor password The supervisor pass...

Страница 63: ... of the following To set a password do the following a In the Enter New Password eld type a desired password and press Enter b In the Con rm New Password eld retype the password and press Enter To change a password do the following a In the Enter Current Password eld type the current supervisor password and press Enter b In the Enter New Password eld type the new supervisor password then retype th...

Страница 64: ...e encryption software such as Windows BitLocker Drive Encryption Windows BitLocker Drive Encryption is an integral security feature of Windows 7 It is supported in the Ultimate and Enterprise editions of the Windows 7 operating systems It can help you protect the operating system and data stored on your computer even if your computer is lost or stolen BitLocker works by encrypting all user and sys...

Страница 65: ... Enter The Security Chip submenu opens 7 Using the cursor keys move to an item you want to set When the item is highlighted press Enter 8 Set other items that you want to set 9 Press F10 to save changes and exit 10 Press Enter in the Setup Con rmation window to con rm the exit To set the security chip you have to start Client Security Solution and follow the instructions on the screen Note If your...

Страница 66: ...king green once The ngerprint is being authenticated or has been authenticated Blinking green The ngerprint reader is ready to swipe in power on authentication state Blinking amber The ngerprint could not be authenticated Steady amber for 15 seconds The power on authentication feature is disabled after three bad ngerprint swipes Swiping your nger over the reader To swipe your nger over the reader ...

Страница 67: ...r hard disk password or both The enrolled ngerprint is now associated with your power on password your hard disk password or both The next time you start the computer you can log on to the system by swiping your nger over the reader once Attention If you always use your ngerprint to log on to the system you may forget your password Write down your password and keep it in a safe place If you forget...

Страница 68: ...r the internal or external ngerprint reader To set an item in the ngerprint submenu 1 Print these instructions To con gure the ngerprint reader you must turn your computer off and then on again 2 Save all open les and exit all applications 3 Turn your computer off and then on again 4 When the logo screen is displayed press F1 The ThinkPad Setup opens 5 Using the cursor keys move to Security and pr...

Страница 69: ...tings using the recovery program provided by Lenovo These operations however only change the le allocation of the data they do not delete the data itself In other words the data retrieval processing is disabled under an operating system such as Windows The data is still there even though it seems to be lost Thus it is sometimes possible to read the data by use of special software for data recovery...

Страница 70: ...m refer to the help information system that comes with the program Protecting data against viruses Your computer is preinstalled with an antivirus program so you can detect and eliminate viruses The antivirus program is designed to help you detect and eliminate viruses Lenovo provides a full version of antivirus software on your computer with a free 30 day subscription After 30 days you must renew...

Страница 71: ...ry version 4 3 or later Symantec Norton Ghost version 15 or later Notes To use this program do the following 1 Click Start 奕 Run The Run window opens 2 Type cmd in the eld Then click OK 3 Type ghost align 1mb and press Enter Acronis True Image 2010 or later Paragon Backup Recovery 10 Suit or later Paragon Backup Recovery 10 Home or later Creating and using recovery media You can use recovery media...

Страница 72: ...o the factory default settings you might have to reinstall device drivers for some devices See Reinstalling preinstalled applications and device drivers on page 61 2 Some computers come with Microsoft Of ce or Microsoft Works preinstalled If you need to recover or reinstall your Microsoft Of ce or Microsoft Works applications you must use the Microsoft Of ce CD or Microsoft Works CD These discs ar...

Страница 73: ...orkspace enables you to locate les on your solid state drive and transfer them to a network drive or other recordable media such as a USB device or a disc This solution is available even if you did not back up your les or if changes were made to the les since your last backup operation You also can rescue individual les from a Rescue and Recovery backup located on your local solid state drive a US...

Страница 74: ...oft Works CD These discs are provided only with computers preinstalled with Microsoft Of ce or Microsoft Works Creating and using a rescue medium With a rescue medium such as a disc or a USB hard disk drive you can recover the computer from failures that prevent you from gaining access to the Rescue and Recovery workspace on your solid state drive Notes 1 The recovery operations you can perform us...

Страница 75: ...ion programs do the following 1 Turn on your computer 2 Go to the C SWTOOLS directory 3 Open the APPS folder In it are several subfolders named for the various preinstalled applications 4 Open the subfolder for the application you are reinstalling 5 Double click Setup and then follow the on screen steps to reinstall the program Reinstalling preinstalled device drivers Attention When you reinstall ...

Страница 76: ...cue medium on page 60 Use recovery media if all other methods of recovery have failed and you need to restore the solid state drive to the factory default settings See Creating and using recovery media on page 57 Note If you are unable to access the Rescue and Recovery workspace or the Windows environment from a rescue medium or recovery media you might not have the rescue device an internal solid...

Страница 77: ...otes The process of installing the new operating system deletes all the data on your solid state drive including backups or images that were stored in a hidden folder by use of the Rescue and Recovery program If you cannot nd the supplement les the device drivers and application software you need on your solid state drive or if you want to receive updates and the latest information about them go t...

Страница 78: ... Vista 7 To do this run Setup exe in C SWTOOLS DRIVERS INTELINF ininst_autol 9 Install device drivers See Installing other drivers and software on page 66 Installing the registry patches for Windows 7 Go to http www lenovo com support and install the following registry patches Registry patch enabling Wake Up on LAN from Standby for Energy Star Fix for Issue of HDD with HD Detection Installing the ...

Страница 79: ...indows 2000 XP Vista 7 is in the following directory C SWTOOLS DRIVERS MONITOR Note If you cannot nd this directory on your solid state drive download the ThinkPad monitor le for Windows 2000 XP Vista 7 from the ThinkPad Web site at http www lenovo com ThinkPadDrivers Note Before you install this le ensure that the correct video driver has been installed To install the ThinkPad Monitor Files do th...

Страница 80: ...not change the parameters that are protected by the supervisor password For more information refer to Using passwords on page 45 2 Move to an item you want to change by using the cursor keys When the item is highlighted press Enter A submenu is displayed 3 Change the items you wish to change by pressing the following keys F6 or The combination of Shift and Change to a higher value F5 or Change to ...

Страница 81: ...m Selection Comments USB UEFI BIOS Support Disabled Enabled Enables or disables boot support for USB device and USB optical drive Always On USB Disabled Enabled If you select Enabled the external USB devices can be charged through USB connectors even when the system is in low power mode sleep hibernate or power off Always On USB Charge in off mode Disabled Enabled If you select Enabled the Always ...

Страница 82: ...built in TrackPoint device Note If you want to use an external mouse select Disabled Touch Pad Disabled Enabled Enable or disable the built in touch pad Note If you want to use an external mouse select Disabled Fn and Ctrl Key swap Disabled Enabled If you select Enabled the Fn key works as the Ctrl key and the Ctrl key works as the Fn key Note Even when Enabled is selected you need to press the Fn...

Страница 83: ...ermal Management Scheme for AC Maximize Performance Balanced Scheme for Battery Maximize Performance Balanced Select a thermal management scheme to use Maximize Performance Reduces CPU throttling Balanced Balances sound temperature and performance Note Each scheme affects fan sound temperature and performance CPU Power Management Disabled Enabled Enables or disables the power saving feature that s...

Страница 84: ...a special partition on the solid state drive is required When enabled you can enable the 30 Day Standby function through the Power Manager program The function enables the computer to enter a lower power state after the speci ed time in sleep state And it takes only seconds to resume normal operation Disable Built in Battery Yes No Temporarily disable battery for servicing the system After selecti...

Страница 85: ...le core processor this item is not available CPU Intel Hyper Threading Technology Disabled Enabled Enable or disable additional logical processors within a processor core Intel AMT Control Disabled Enabled Permanently Disabled If you select Enabled Intel AMT Active Management Technology is con gured and additional setup items are provided in MEBx Management Engine BIOS Extension Setup If you selec...

Страница 86: ...nge the date or time 2 Press Tab Shift Tab or Enter to select a eld 3 Type the date or time Note Another way to adjust the date and time is pressing the or key Security menu If you need to set the security features of your computer select Security from the ThinkPad Setup program main menu The following table lists the Security menu items Notes Default values are in boldface The default settings ar...

Страница 87: ...Password at unattended boot a password prompt is displayed when the computer is turned on from either a power off state or hibernation state If you select Disabled no password prompt is displayed the computer goes ahead and loads the operating system To prevent unauthorized access set the user authentication on the operating system Password at restart Disabled Enabled If you select and enable Pass...

Страница 88: ...al is selected an external ngerprint reader is used if attached Otherwise an internal ngerprint reader is used If Internal Only is selected an internal ngerprint reader is used Security Mode Normal High If ngerprint authentication fails you can still start the computer by entering a password If you have selected Normal enter a power on password or a supervisor password if you have selected High en...

Страница 89: ...ly if you select Active for the security chip this item will be displayed Intel TXT Feature Disabled Enabled Enable or disable Intel Trusted Execution Technology Physical Presence for Provisioning Disabled Enabled This option enables or disables the con rmation message when you change the settings of the security chip Security Chip Physical Presence for Clear Disabled Enabled This option enable or...

Страница 90: ...e the additional hardware capabilities provided by Virtualization Technology Virtualization Intel VT d Feature Disabled Enabled Intel VT d is Intel Virtualization Technology for Directed I O When enabled a VMM can utilize the platform infrastructure for I O virtualization Note This submenu is not supported in models with an AMD CPU Intel AT Module Activation Disabled Enabled Permanently Disabled E...

Страница 91: ...er from booting Changing the startup sequence Changing the startup sequence To change the startup sequence do the following 1 Select Boot then press Enter The default boot list is displayed showing the order in which devices will be started up even devices that are not attached to or installed on your computer are listed Use the Boot submenu to specify the startup sequence that runs when you turn ...

Страница 92: ...h do not have UEFI enabled operating system UEFI Legacy Boot Priority UEFI First Legacy First Selects priority of boot option between UEFI and Legacy Boot Mode Quick Diagnostics Note You also can enter the Diagnostic mode by pressing Esc during POST Screen during POST Quick The ThinkPad Logo screen is displayed Diagnostics Test messages are displayed Option Key Display Disabled Enabled If you sele...

Страница 93: ...usiness objectives This manageability or Total Cost of Ownership TCO enables you to remotely operate client computers in the same way as you operate your own computer such as turning on a client computer formatting solid state drive and installing software Once the computer is con gured and operational you can manage it by use of software and manageability features already integrated into the clie...

Страница 94: ...OM contains information about the system including its con guration and the serial numbers of key components It also includes a number of blank elds in which you can record information about the end users in your network 80 User Guide ...

Страница 95: ...view on page 57 Update device drivers and UEFI BIOS when needed Pro le your machine at http www lenovo com support to keep up to date with current drivers and revisions Keep up to date for device drivers on other non Lenovo hardware You might want to read the device driver information release notes prior to updating for compatibility or known issues Keep a log book Entries might include major hard...

Страница 96: ...atest drivers using System Update The System Update program helps you keep the software on your system up to date Update packages are stored on Lenovo servers and can be downloaded from the Lenovo Support Web site Update packages can contain applications device drivers UEFI BIOS ashes or software updates When the System Update program connects to the Lenovo Support Web site the System Update progr...

Страница 97: ...er possible ground your computer to facilitate safe electrostatic discharge Note Not all such appliances cause a signi cant electrostatic charge Be gentle with your computer Avoid placing any objects including paper between the display and the keyboard or the palm rest Your computer display is designed to be opened and used at an angle slightly greater than 90 degrees Do not open the display beyon...

Страница 98: ...ait for the surface to dry completely and remove any bers from the cloth Cleaning your computer keyboard To clean the computer keyboard do the following 1 Apply some isopropyl rubbing alcohol to a soft dust free cloth 2 Wipe each keytop surface with the cloth Wipe the keys one by one if you wipe several keys at a time the cloth might hook onto an adjacent key and possibly damage it Ensure that no ...

Страница 99: ...ntage programs on page 12 For additional information refer to the Lenovo Solution Center help system Note If you are unable to isolate and repair the problem yourself after running the program save and print the log les created by the program You will need the log les when you speak to a Lenovo technical support representative Troubleshooting If your computer has an error it typically displays a m...

Страница 100: ... Turn off the computer immediately If the computer does not turn off reset the system by inserting one end of a needle or a straightened paper clip into the emergency reset hole To locate the reset hole refer to Bottom view on page 5 The more quickly you stop the current from passing through the computer the more likely you will reduce damage from short circuits 3 Wait until you are certain that a...

Страница 101: ...820 More than one external ngerprint readers are attached Power off and remove all but the reader that you set up within your main operating system Solution Power off and remove all but the reader that you set up within your main operating system Message 2100 Initialization error on HDD0 Main hard disk drive Solution The hard disk is not working Have the hard disk serviced Message 2110 Read error ...

Страница 102: ...pt for the power on password If the brightness level of the screen is low increase it by pressing Home Type the correct password and press Enter If these items are correctly set and the screen remains blank have the computer serviced Problem When I turn on the computer only a white cursor is displayed on a blank screen Solution If you have modi ed a partition on your solid state drive by using par...

Страница 103: ...rify the proper memory con guration and compatibility including the maximum memory size and the memory speed 4 Run the Lenovo Solution Center program Networking problems The following are the most common networking problems Ethernet problems Problem Your computer cannot connect to the network Solution Ensure that The Lenovo USB 2 0 Ethernet Adapter is connected correctly to your computer The cable...

Страница 104: ...bps Solution Try another cable Make sure that the link partner is set to auto negotiate Make sure that the switch is 802 3ab compliant gigabit over copper A wireless LAN problem Problem You cannot connect to the network using the built in wireless network card Solution Ensure that your wireless LAN driver is the latest version Check the Web site and con rm that the driver version supported by the ...

Страница 105: ...evices UltraNav pointing device problems Problem The pointer drifts when the computer is turned on or after it resumes normal operation Solution The pointer might drift when you are not using the TrackPoint pointing device during normal operation This is a normal characteristic of the TrackPoint pointing device and is not a defect Pointer drifting might occur for several seconds under the followin...

Страница 106: ...s do the following 1 Right click on the desktop and click Personalize 2 Click Display at the left 3 Select Change display settings Check whether the screen resolution is correctly set 4 Click Advanced Settings 5 Click the Adapter tab 6 Ensure that the correct device driver name is shown in the adapter information window Note The device driver name depends on the video chip that has been installed ...

Страница 107: ... external monitor the external monitor screen will be blank or distorted Problem You cannot set a higher resolution than the present one on your external monitor Solution Ensure that the monitor type and other information is correct If necessary update the monitor driver See Setting the external monitor type on page 35 Problem The screen is unreadable or distorted Solution Ensure that The monitor ...

Страница 108: ...a DVD movie or a video clip is playing stop the playback close the application and then change the display output location Problem The screen position on the external monitor is incorrect when that monitor is set for a high resolution Solution Sometimes when you use a high resolution such as 1600x1200 the image is shifted to left or right on the screen To correct this rst ensure that your external...

Страница 109: ...the built in synthesizer software does not support the control Problem The sound cannot be turned off completely even if you set the Master volume control at minimum Solution You still can hear some sound even though you have set the Master volume control at minimum To turn off the sound completely go to the Master volume control and select Mute speakers Problem When you connect a headphone to you...

Страница 110: ...or shows empty Solution Discharge and recharge the battery pack Problem The operating time for a fully charged battery pack is short Solution Discharge and recharge the battery pack If your battery operating time is still short call Lenovo Customer Service Center to have it serviced Problem The computer does not operate with a fully charged battery pack Solution The surge protector in the battery ...

Страница 111: ...ond and you cannot turn off the computer Solution Turn off the computer by pressing and holding the power button for four seconds or more If the system is still not reset remove the ac power adapter and reset the system by inserting a straightened paper clip into the emergency reset hole To locate the emergency reset hole refer to Bottom view on page 5 Boot problems Print these instructions now an...

Страница 112: ...ion mode or power off state Connect the ac power adapter to the computer then press the power button to resume operation If the system still does not return from sleep mode your system might stop responding and you might not be able to turn off the computer In this case you need to reset the computer If you have not saved your data it might be lost To reset the computer press and hold the power bu...

Страница 113: ...on program refer to the manuals supplied with the application If the application still does not run correctly contact your place of purchase or a service representative for help USB problems Problem A device connected to the USB connector does not work Solution Open the Device Manager window Ensure that the USB device setup is correct and that the assignment of computer resource and the installati...

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Страница 115: ...information Before you talk to a Lenovo representative record the following important information about your computer Recording problem symptoms and details Collect the answers to the questions below before you call for help Then you will be able to get help as quickly as possible What is the problem Is it continuous or intermittent Is there an error message What is the error code if any What oper...

Страница 116: ...ram ThinkPad notebook computers come with a set of diagnostic programs that you can use to help you identify hardware problems See Diagnosing problems on page 85 for instructions on using the diagnostic programs The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software You can get the latest technical information ...

Страница 117: ...and system updates run diagnostics and recorded information before you call When calling for technical assistance have the following information available Machine type and model Serial numbers of your computer monitor and other components or your proof of purchase Description of the problem Exact wording of any error messages Hardware and software con guration information for your system Telephone...

Страница 118: ... hardware operating systems and application programs network setup and con guration services upgraded or extended hardware repair services and custom installations services Service availability and service name might vary by country For more information about these services go to http www lenovo com accessories services index html 104 User Guide ...

Страница 119: ...e Bluetooth Special Interest Group SIG It supports the following pro les Advanced Audio Distribution Pro le A2DP Audio Video Control Transport Protocol AVCTP Audio Video Distribution Transport Protocol AVDTP A V Remote Control Pro le AVRCP Basic Imaging Pro le BIP Basic Printing Pro le BPP Dial Up Networking Pro le DUN File Transfer Pro le FTP Generic Access Pro le GAP Generic A V Distribution Pro...

Страница 120: ... representatives of the organization These situations and areas might for example include Using the integrated wireless cards on board of airplanes in hospitals or near petrol stations blasting areas with electro explosive devices medical implants or body worn electronic medical devices such as pace makers In any other environment where the risk of interference to other devices or services is perc...

Страница 121: ...tee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and...

Страница 122: ...se B ein Um dieses sicherzustellen sind die Geräte wie in den Handb chern beschrieben zu installieren und zu betreiben Des Weiteren d rfen auch nur von der Lenovo empfohlene Kabel angeschlossen werden Lenovo bernimmt keine Verantwortung f r die Einhaltung der Schutzanforderungen wenn das Produkt ohne Zustimmung der Lenovo verändert bzw wenn Erweiterungskomponenten von Fremdherstellern ohne Empfehl...

Страница 123: ...CI Class B compliance statement Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase Lenovo product service information for Taiwan Appendix A Regulatory information 109 ...

Страница 124: ...110 User Guide ...

Страница 125: ...he return recycle recovery of WEEE and minimize any potential effects of EEE on the environment and human health due to the presence of hazardous substances For additional WEEE information go to http www lenovo com recycling Japan recycling statements Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that...

Страница 126: ... a battery pack contact the proper person in Lenovo sales service or marketing and follow that person s instructions You also can refer to the instructions at http www lenovo com jp ja environment recycle battery If you use a Lenovo notebook computer at home and need to dispose of a battery pack you must comply with local ordinances and regulations You also can refer to the instructions at http ww...

Страница 127: ...s and accumulators are labeled to indicate that they are to be collected separately and recycled at end of life The label on the battery may also include a chemical symbol for the metal concerned in the battery Pb for lead Hg for mercury and Cd for cadmium Users of batteries and accumulators must not dispose of batteries and accumulators as unsorted municipal waste but use the collection framework...

Страница 128: ...114 User Guide ...

Страница 129: ...ons To help in this endeavor Lenovo has preset the following power management features to take effect when your computer has been inactive for a speci ed length of time Power plan Energy Saver settings when plugged into ac power Turn off the display After 10 minutes Put the computer into sleep After 20 minutes Advanced power settings Turn off hard disks After 15 minutes Hibernate Never To awaken y...

Страница 130: ...5 Click the Power Management tab 6 Clear the Allow this device to wake the computer check box 7 Click OK 116 User Guide ...

Страница 131: ...the publication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or change L...

Страница 132: ...age TrackPoint UltraConnect UltraNav Intel and Intel SpeedStep are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries Microsoft Windows and BitLocker are trademarks of the Microsoft group of companies Other company product and service names may be trademarks or service marks of others 118 User Guide ...

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