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2. If the Rescue and Recovery workspace fails to open, use the rescue medium you created earlier to
resolve the problem. Select the rescue medium as the startup device. See “Selecting a temporary
startup device” on page 67. When the rescue medium starts, the Rescue and Recovery workspace
opens. Follow the instructions on the screen.
• Use the recovery medium you created earlier with the Create Recovery Media program to restore only
the C drive or the entire storage drive to the factory-default settings.
Note: To create a recovery medium, see “Good maintenance practices” on page 54.
1. Select the recovery medium as the startup device. See “Selecting a temporary startup device”
on page 67.
2. Follow the instructions on the screen to choose the appropriate recovery solution.
• Use the recovery disc set provided by Lenovo to restore the entire storage drive to the factory-default
settings.
– If your computer comes with the recovery disc set, follow the instructions shipped with the disc set.
– If your computer does not come with the recovery disc set, contact the Lenovo Customer Support
Center to order a recovery disc set. See “Calling for service” on page 138.
Recovery information for Windows 10
To recover your Windows 10 operating system, use the following solutions:
• Use Windows recovery solutions.
– Use recovery solutions in Windows Settings.
1. Click the Start button to open the Start menu.
2. Click Settings ➙ Update & security ➙ Recovery .
3. Choose the appropriate recovery solution by following the instructions on the screen.
– Use System Restore to restore system files and settings to an earlier point.
1. Right-click the Start button to open the Start context menu.
2. Click Control Panel . View Control Panel using Large icons or Small icons, and then click
Recovery ➙ Open System Restore .
3. Follow the instructions on the screen.
– Use the File History tool to restore your files from a backup.
Note: If you use the File History tool to restore your files from a backup, ensure that you backed up
your data earlier with the tool.
1. Right-click the Start button to open the Start context menu.
2. Click Control Panel . View Control Panel using Large icons or Small icons, and then click File
History ➙ Restore personal files .
3. Follow the instructions on the screen.
– Use the Windows recovery environment by doing one of the following:
– After several consecutive failed boot attempts, the Windows recovery environment might start
automatically. Follow the instructions on the screen to choose the appropriate recovery solution.
– Select the recovery medium you created earlier with the Windows tool as the startup device. See
“Selecting a temporary startup device” on page 67. Then, follow the instructions on the screen
to choose the appropriate recovery solution.
Note: To create a recovery medium, see “Good maintenance practices” on page 54.
Chapter 7
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Troubleshooting, diagnostics, and recovery
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