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ID label
• Machine type and model
• Microprocessor or hard disk drive upgrades
• Failure symptom
– Does the server fail the Dynamic System Analysis diagnostic tests?
– What occurs? When? Where?
– Does the failure occur on a single server or on multiple servers?
– Is the failure repeatable?
– Has this configuration ever worked?
– What changes, if any, were made before the configuration failed?
– Is this the original reported failure?
• Diagnostic program type and version level
• Hardware configuration (print screen of the system summary)
• UEFI firmware level
• IMM2 firmware level
• Operating-system software
You can solve some problems by comparing the configuration and software setups between working and
nonworking servers. When you compare servers to each other for diagnostic purposes, consider them
identical only if all the following factors are exactly the same in all the servers:
• Machine type and model
• UEFI firmware level
• IMM2 firmware level
• Adapters and attachments, in the same locations
• Address jumpers, terminators, and cabling
• Software versions and levels
• Diagnostic program type and version level
• Setup utility settings
• Operating-system control-file setup
See Appendix E “Getting help and technical assistance” on page 943 for information about calling for service.
Recovering from a UEFI update failure or UEFI image corruption
This topic provides information about recovering from a UEFI update failure or UEFI image corruption.
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