Lenovo System x3750 M4, Инструкция по установке и обслуживанию

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Table 35. Symptoms and user actions for observable problems (continued)
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 5 “Parts listing, Lenovo System x3750 M4 Type 8753” on page 203 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by (Trained service technician only) , that step must be performed only by
a Trained service technician.
Symptom Action
Server is unresponsive (POST
is complete and operating
system is running) If you are in the same location as the server, complete the following steps:
1. If you are using a KVM connection, make sure that the connection is operating
correctly. Otherwise, make sure that the keyboard and mouse are operating
correctly.
2. If possible, log in to the server and verify that all applications are running (no
applications are hung).
3. Restart the server.
4. If the problem remains, make sure that any new software has been installed and
configured correctly.
5. Contact your place of purchase of the software or your software provider.
If you are accessing the server from a remote location, complete the following steps:
1. Make sure that all applications are running (no applications are hung).
2. Attempt to log out of the system and log back in.
3. Validate the network access by pinging or running a trace route to the server
from a command line.
a. If you are unable to get a response during a ping test, attempt to ping
another server in the chassis to determine whether it is a connection problem
or server problem.
b. Run a trace route to determine where the connection breaks down. Attempt
to resolve a connection issue with either the VPN or the point at which the
connection breaks down.
4. Restart the server remotely through the management interface.
5. If the problem remains, verify that any new software has been installed and
configured correctly.
6. Contact your place of purchase of the software or your software provider.
Unusual smell Complete the following steps until the problem is solved.
1. An unusual smell might be coming from newly installed equipment.
2. If the problem remains, contact Lenovo Support.
Server seems to be running hot Make sure that the room temperature is within the specified range (see “Server
features and specifications” on page 5).
Optional-device problems
Use this information to solve optional-device problems.
Chapter 4
.
Troubleshooting
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