• Printer, mouse, and non-Lenovo devices.
• Each adapter.
• Hard disk drives.
Step 4. Turn on the server. If the problem remains, suspect the following components in the following
order:
1. Power supply
2. Memory
3. Microprocessor
4. System board
If the problem is solved when you remove an adapter from the server but the problem recurs when you
reinstall the same adapter, suspect the adapter; if the problem recurs when you replace the adapter with a
different one, suspect the riser card.
If you suspect a networking problem and the server passes all the system tests, suspect a network cabling
problem that is external to the server.
Problem determination tips
Because of the variety of hardware and software combinations that can encounter, use the following
information to assist you in problem determination.
If possible, have this information available when requesting assistance from Lenovo.
The model name and serial number are located on the ID label on the front of the server as shown in the
following illustration.
Note:
The illustrations in this document might differ slightly from your hardware.
Serial
number
Figure 14. ID label
• Machine type and model
• Microprocessor or hard disk drive upgrades
• Failure symptom
– Does the server fail the diagnostic tests?
– What occurs? When? Where?
– Does the failure occur on a single server or on multiple servers?
– Is the failure repeatable?
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