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Appendix A

Service and Support

A-1

Appendix A Service and Support

The following information describes the technical support that is available for your product, during

the warranty period or throughout the life of your product. Refer to the Lenovo Limited Warranty

for a full explanation of Lenovo warranty terms.

Registering your option

accessories and content. Go to: http://www.lenovo.com/register

Online technical support

Online technical support is available during the lifetime of a product at:

http://www.lenovo.com/support

Product replacement assistance or exchange of defective components also is available during the

warranty period. In addition, if your option is installed in a Lenovo computer, you might be entitled

to service at your location. A Lenovo technical support representative can help you determine the

best alternative.

Telephone technical support

Installation and configuration support through the Customer Support Center will be available until

90 days after the option has been withdrawn from marketing. After that time, the support is

cancelled, or made available for a fee, at Lenovo’s discretion. Additional support is also available for

a nominal fee.

Before contacting a Lenovo technical support representative, please have the following information

available: option name and number, proof of purchase, computer manufacturer, model, serial

number and manual, the exact wording of any error message, description of the problem, and the

hardware and software configuration information for your system.

Your technical support representative might want to walk you through the problem while you are at

your computer during the call.

Telephone numbers are subject to change without notice. The most up-to-date telephone list for

Lenovo Support is always available at:

http://www.lenovo.com/support

Country or Region

Telephone Number

China

400-990-8888

South Africa

800982393

Argentina

0800-444-2722 (Spanish)

Australia

1300-557-073

Austria

800295730 (German)

Belgium

80076524 (French, Dutch)

Bolivia

800-100-764 (Spanish)

Содержание D21215FD0

Страница 1: ...Lenovo D22e 20 User Guide ...

Страница 2: ...vate expense and are sold to governmental entities as commercial items as defined by 48 C F R 2 101 with limited and restricted rights to use reproduction and disclosure LIMITED AND RESTRICTED RIGHTS NOTICE IF products data computer software or services are delivered pursuant a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in Contr...

Страница 3: ...w Blue Light 2 3 Accessibility information 2 4 Adjusting your monitor image 2 5 Using the direct access controls 2 5 Using the On Screen Display OSD controls 2 6 Selecting a supported display mode 2 9 Understanding power management 2 9 Caring for your monitor 2 10 Detaching the monitor stand 2 10 Wall Mounting Optional 2 10 Chapter 3 Reference information 3 1 Monitor specifications 3 1 Troubleshoo...

Страница 4: ...yright Lenovo 2021 iii Safety information General Safety guidelines For tips to help you use your computer safety go to http www lenovo com safety Before installing this product read the Safety Information ...

Страница 5: ...he ampere rating Amps or A for each device Install your monitor near a power outlet that you can easily reach Disconnect the monitor by grasping the plug firmly and pulling it from the outlet Never disconnect the monitor by pulling the cord Do not allow anything to rest on the power cord Do not walk on the cord While using VESA mount application the AC Inlet must face to down side Do not face any ...

Страница 6: ...r Cord HDMI Cable Monitor Stand Monitor base Cable clip Notice for use To setup your monitor please see the illustrations below Note Do not touch the monitor within the screen area The screen area is glass and can be damaged by rough handling or excessive pressure 1 Place your monitor with the screen face down on a soft flat surface 2 Align the stand assembly bracket to the monitor 3 Insert the br...

Страница 7: ...e the illustration below for an example of the tilt range User controls Your monitor has controls on the front which are used to adjust the display For information on how to use these controls please see Adjusting your monitor image on page 2 5 Cable lock slot Your monitor is equipped with a cable lock slot located on the rear of your monitor Please follow the instructions that came with the cable...

Страница 8: ...edure 1 Power off your computer and all attached devices and unplug the computer power cord 2 Connect one end of the HDMI cable to the HDMI connector on the back of the computer and the other end to the HDMI connector on the monitor Lenovo recommends that customers who require to use the HDMI input on their monitor purchase the Lenovo HDMI to HDMI cableOB47070 For more information go to the follow...

Страница 9: ...ote A certified power supply cord has to be used with this equipment The relevant national installation and or equipment regulations shall be considered A certified power supply cord not lighter than ordinary polyvinyl chloride flexible cord according to IEC 60227 designation H05VV F 3G 0 75mm or H05VVH2 F2 3G 0 75mm shall be used Alternative a flexible cord be of synthetic rubber according to IEC...

Страница 10: ...e take a few moments to register your product and provide us with information that will help Lenovo to better serve you in the future Your feedback is valuable to us in developing products and services that are important to you as well as in developing better ways to communicate with you Register your option on the following Web site http www lenovo com register Lenovo will send you information an...

Страница 11: ...fying your posture or chair position Use a viewing distance that is most comfortable for you Monitor height Position the monitor so your head and neck are in a comfortable and neutral vertical or upright position If your monitor does not have height adjustments you might have to place books or other sturdy objects under the base of the monitor to achieve the desired height A general guideline is t...

Страница 12: ...m using your computer A short break from work gives your body a welcome change in posture and helps to ensure you remain comfortable and productive while you do work Accessibility information Lenovo is committed to providing greater access to information and technology to people with disabilities With assistive technologies users can access information in the way most appropriate to their disabili...

Страница 13: ... Blue light have wavelength between 300 nm to 500 nm The monitors have a factory setting that reduces blue light emissions Users can enable low blue light mode on these monitors from the OSD settings 1 Press to open the main OSD menu 2 Use or to move among the icons Select icon Image color setting and press to access this function ...

Страница 14: ...ted to providing greater access to information and technology to people with disabilities With assistive technologies users can access information in the way most appropriate to their disability Some of these technologies are already provided in your operating system others can be purchased through vendors or accessed at https lenovo ssbbartgroup com lenovo request_vpat php ...

Страница 15: ...vious level Press and hold for 10 seconds then the DDC CI function will be Enabled Disabled 2 Auto Adjustment Optimizes image size position phase and clock For analog VGA source only Increase Up Up browsing key For increasing the value on adjustment bar tune in Press to move to previous item 3 Brightness Direct access to Brightness adjustment Enable Low Blue Light Press and hold for 3 seconds to e...

Страница 16: ...move between options using or then press to select that function Use or to make adjustments Press to save 3 Press to move backwards through the sub menus and exit from the OSD 4 When un OSD press and hold for 10 seconds to lock the OSD This will prevent accidental adjustments to the OSD When un OSD press and hold for 10 seconds to unlock the OSD and allow adjustments to the OSD 5 Enables DDC CI by...

Страница 17: ...e Only VGA input port Clock Adjusts the number of pixels scanned by one Horizontal sweep Phase Adjusts the phase of the pixel clock signal Horizontal position Moves the image left or right Vertical position Moves the image up or Down Image color setting Preset Mode Adjusts intensity of red green and blue Bluish Neutral Reddish sRGB All input ports Custom Red Increases or decreases the saturation o...

Страница 18: ...u Vertical Changes the vertical position of the OSD Transparency Choose the transparency of OSD FreeSync Off On Only HDMI input port OSD Timeout Sets the length of time the OSD will remain active after the last time a button is pressed All input ports Reset All Settings Resets monitor to the original factory settings Cancel Factory Reset All input ports Low Blue Light Mode is reducing the blue lig...

Страница 19: ... 60Hz 70Hz 75Hz 1440x900 reduced 60Hz 1600x900 60Hz 75Hz 1680x1050 60Hz reduced 60Hz 1920x1080 60Hz 75Hz Understanding power management Power management is invoked when the computer recognizes that you have not using your mouse or keyboard for a user definable period There are several states as described in the table below For optimal performance switch off your monitor at the end of each working ...

Страница 20: ...vers and the screen Remove grease or finger marks with a damp cloth and a little mild detergent Detaching the monitor stand After placing the monitor face down on a clean surface or soft cloth Loosen the screws Remove the stand and base from the monitor Wall Mounting Optional Refer to the instructions that come with the VESA compatible base mounting kit 1 Place the monitor face down on a non abras...

Страница 21: ...100 240 VAC 60 50 Hz 1A Power consumption Max Consumption Typical Consumption Standby Suspend Off 17W 15W 0 3W 0 3W Video input Analog Input signal Horizontal addressability Vertical addressability Clock frequency VGA 1920 pixels max 1080 lines max 170 MHz Video input Digital Input signal Horizontal addressability Vertical addressability Clock frequency HDMI 1920 pixels max 1080 lines max 220 MHz ...

Страница 22: ...ot work contact the Customer Support Centre Selecting a supported display mode on page 2 9 The image quality is unacceptable The video signal cable is not connected with the monitor or system completely Be sure the signal cable is firmly plugged into the system and monitor Connecting and turning on your monitor on page 1 3 The color settings may be incorrect Select another colour setting from the ...

Страница 23: ...n LCD defect If there are more than five pixels missing contact the Customer Support Centre Appendix A Service and Support on page A 1 Fuzzy lines in text or a blurry image Horizontal or vertical lines through the image Image setup has not been optimized Your system Display Properties setting have not been optimized Adjust the resolution settings on your system to match the native resolution for t...

Страница 24: ...elect and press to access 3 Use or to select Clock and Phase adjustment Clock pixel frequency adjusts the number of pixels scanned by one Horizontal sweep If the frequency is not correct the screen shows vertical Stripes and the picture does not have the correct width Phase adjusts the phase of the pixel clock signal With a wrong phase adjustment the picture has horizontal disturbances in light pi...

Страница 25: ...he display settings tab 7 Click the Advanced Settings icon 8 Click the Monitor tab 9 Click the Properties button 10 Click the Driver tab 11 Click Update Driver then click Browse the computer to find the driver program 12 Select Pick from the list of device driver program on the computer 13 Click the Have Disk button By clicking the Browse button browse and point to the following path X Monitor Dri...

Страница 26: ... click Browse the computer to find the driver program 12 Select Let me pick from a list of device drivers on my computer 13 Click the Have Disk button By clicking the Browse button browse and point to the following path X Monitor Drivers Windows 10 where X indicates the folder in which the downloaded driver is located such as a desktop 14 Select the D22e 20 inf file and click the Open button Click...

Страница 27: ... or modifications The following are examples of misuse or abuse and not covered by warranty Images burned on to the screen of a CRT monitor Burned image is preventable by utilizing a moving screen saver or power management Physical damage to covers bezel base and cables Scratches or punctures on monitor screens Getting further help If you still can t solve your problem please contact the Customer ...

Страница 28: ...pport Installation and configuration support through the Customer Support Center will be available until 90 days after the option has been withdrawn from marketing After that time the support is cancelled or made available for a fee at Lenovo s discretion Additional support is also available for a nominal fee Before contacting a Lenovo technical support representative please have the following inf...

Страница 29: ...ed in new editions of the publication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does ...

Страница 30: ...with the Law for Promotion of Effective Utilization of Resources Lenovo Japan provides through its PC Collecting and Recycling Services for the collecting reuse and recycling of disused computers and monitors For details visit the Lenovo Web site at https www lenovo com jp ja services_warranty recycle pcrecycle Pursuant to the Law for Promotion of Effective Utilization of Resources the collecting ...

Страница 31: ...Center ThinkPad ThinkVision Microsoft Windows and Windows NT are trademarks of the Microsoft group of companies Other company product or service names may be trademarks or service marks of others Power cords and power adapters Use only the power cords and power adapters supplied by the product manufacturer Do not use the ac power cord for other devices ...

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