Observable problems
Use this information to solve observable server problems.
Table 46. Symptoms and user actions for observable problems
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
Parts listing, System x3850 X6 and x3950 X6 Type 6241
” on page 201 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by
(Trained service technician only)
, that step must be performed only by a
Trained service technician.
Symptom
Action
Power supply - squealing,
scratching, or grinding noise.
1. If the server is running redundant power, pull and replace each power supply,
one at a time, to determine which power supply is causing the noise.
2. If a single power supply is identified as causing the problem, complete the
following steps:
a. Make sure that the power supply causing the noise does not have an
obstruction (cable, cable label, etc).
b. Replace the power supply.
3. If the noise can not be associated with a single power supply, it might be
coming from the cooling fans.
Power supply - Jet or fast-
moving air noise.
Check the IMM event log for events associated with thermals, cooling, and fans.
Power supply - Clicking or
rattling noise.
1. If the server is running redundant power, pull and replace each power supply,
one at a time, to determine which power supply is causing the noise.
2. If a single power supply is identified as causing the problem, complete the
following steps:
a. Make sure that the power supply causing the noise does not have an
obstruction (cable, cable label, etc).
b. Replace the power supply.
3. If the noise can not be associated with a single power supply, it may be coming
from the cooling fans.
Fans - Squealing, scratching,
or grinding noise.
1. This server has redundant hot-swap cooling. Remove and replace each fan
assembly, one at a time, to determine which assembly is causing the noise.
2. If a single fan assembly is identified as causing the problem, complete the
following steps:
a. Make sure that the fan assembly causing the noise does not have an
obstruction (cable, cable label, etc) touching the fan blades during operation.
b. Replace the fan assembly.
3. If the noise can not be associated with a single fan assembly, it might be
coming from the cooling fans in a power supply.
Fans - Jet or fast moving air
noise.
Check the IMM event log for events associated with thermals, cooling, and fans.
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