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Chapter 6. Symptom-to-FRU Index

23

Error

FRU/Action

The boot sector on the start-up
drive is corrupted.

The drive must be formatted do the
following:
1. Attempt to back-up the data on

the failing hard disk drive.

2. Using the operating systems

programs format the hard disk
drive.

The drive is defective.

Replace the hard disk drive.

Power Supply Problems

If you suspect a power problem, use the following procedures.

Check/Verify

FRU/Action

Check the following for proper
installation.

Power Cord

•

On/Off Switch connector

•

On/Off Switch Power Supply

•

connector
System Board Power Supply

•

connectors
Microprocessor(s) connection

•

Reseat connectors

Check the power cord for continuity. Power Cord
Check the power-on switch for
continuity.

Power-on Switch

POST error codes

Each time you power-on the system, it performs a series of tests that
check the operation of the system and some options. This series of tests is
called the

Power-On Self-Test

, or

POST

. POST does the following operations.

•  Checks some basic system-board operations
•  Checks the memory operation
•  Starts the video operation
•  Verifies that the boot drive is working

If the POST detects a problem, an error message appears on the screen. A
single problem can cause several error messages to appear. When you correct
the cause of the first error message, the other error messages probably will
not appear on the screen the next time you turn on the system.

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Содержание 30151IU

Страница 1: ...spection guide 7 Handling electrostatic discharge sensitive devices 8 Grounding requirements 8 Safety notices 9 Chapter 3 General information 12 Specifications 12 Chapter 4 General Checkout 13 Problem determination tips 14 Chapter 5 Using the Setup Utility 16 Starting the Setup Utility program 16 Viewing and changing settings 16 Using passwords 17 Using Device 19 Selecting a startup device 20 Exit...

Страница 2: ...the memory module 32 Replacing the optical disk drive 34 Replacing the CPU heat sink 35 Replacing the CPU 37 Replacing the system fan 40 Replacing the hard disk drive 42 Replacing the TV tuner card 45 Replacing the wireless card 46 Replacing the motherboard 48 Replacing the Keyboard and Mouse 53 Replacing the power cable or power adapter 53 Replacing the remote control 54 Completing the installati...

Страница 3: ...invalid for those machines which do not have TV card Important Safety Information Be sure to read all caution and danger statements in this book before performing any of the instructions Veuillez lire toutes les consignes de type DANGER et ATTENTION du présent document avant d exécuter les instructions Lesen Sie unbedingt alle Hinweise vom Typ ACHTUNG oder VORSICHT in dieser Dokumentation bevor Si...

Страница 4: ...com 2 Type the machine type Example 8129 in the Use Quick Path field then click Go 3 Under Browse by product click Continue 4 Under Important information click Parts information 5 In the Refine results field select Service parts then click the entry for your machine type The list of service parts by description with applicable machine type model and FRU part number is displayed Important informati...

Страница 5: ...be used Products marketed before June 2006 Products marketed after June 2006 Current or original part Replacement FRU Current or original part Replacement FRU Non RoHS Can be Non RoHS Must be RoHS Must be RoHS Non RoHS Can be RoHS Non RoHS Can sub to RoHS RoHS Must be RoHS Note A direct substitution is a part with a different FRU part number that is automatically shipped by the distribution center...

Страница 6: ... you think are too heavy for you Do not perform any action that causes hazards to the customer or that makes the equipment unsafe Before you start the machine ensure that other service representatives and the customer s personnel are not in a hazardous position Place removed covers and other parts in a safe place away from all personnel while you are servicing the machine Keep your tool case away ...

Страница 7: ... electrical equipment Important Use only approved tools and test equipment Some hand tools have handles covered with a soft material that does not insulate you when working with live electrical currents Many customers have near their equipment rubber floor mats that contain small conductive fibers to decrease electrostatic discharges Do not use this type of mat to protect yourself from electrical ...

Страница 8: ... instructions are in the safety sections of maintenance information Use extreme care when measuring high voltages Regularly inspect and maintain your electrical hand tools for safe operational condition Do not use worn or broken tools and testers Never assume that power has been disconnected from a circuit First check that it has been powered off Always look carefully for possible hazards in your ...

Страница 9: ...ed CRT face or bulging capacitor Mechanical hazards such as loose or missing hardware The guide consists of a series of steps presented in a checklist Begin the checks with the power off and the power cord disconnected Checklist 1 Check exterior covers for damage loose broken or sharp edges 2 Power off the computer Disconnect the power cord 3 Check the power cord for a A third wire ground connecto...

Страница 10: ...static on your body Prevent the part from touching your clothing Most clothing is insulative and retains a charge even when you are wearing a wrist strap Use the black side of a grounded work mat to provide a static free work surface The mat is especially useful when handling ESD sensitive devices Select a grounding system such as those listed below to provide protection that meets the specific se...

Страница 11: ... hand only to connect or disconnect signal cables Never turn on any equipment when there is evidence of fire water or structural damage Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instructed otherwise in the installation and configuration procedures Connect and disconnect cables as described in the following table when...

Страница 12: ...by local ordinances or regulations CAUTION When laser products such as CD ROMs DVD ROM drives fiber optic devices or transmitters are installed note the following Do not remove the covers Removing the covers of the laser product could result in exposure to hazardous laser radiation There are no serviceable parts inside the device Use of controls or adjustments or performance of procedures other th...

Страница 13: ...he power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source 1 2 CAUTION Do not place any object weighing more than 82 kg 180 lbs on top of rack mounted devices ...

Страница 14: ... Specifications This section lists the physical specifications for your computer Type Lenovo IdeaCentre Q This section lists the physical specifications Environment Air temperature Operating 10 to 35 C Transit 20 to 55 C Humidity Operating 35 to 80 Transit 20 to 93 40 C Altitude 86KPa to 106KPa Electrical input Input voltage 100 240V Input frequency 50 60Hz ...

Страница 15: ...uter to boot up in quiet mode no beep no memory count and checkpoint code display when no errors are detected by POST To enable beep memory count and checkpoint code display when a successful POST occurs do the following 1 Start the Setup Utility program See Starting the Setup Utility program 2 Select Start Options 3 Set Power On Self Test to Enhanced Before replacing any FRUs ensure that the late...

Страница 16: ...on available when requesting assistance from Service Support and Engineering functions Machine type and model Processor or hard disk upgrades Failure symptom Do diagnostics indicate a failure What when where single or multiple systems Is the failure repeatable Has this configuration ever worked If it has been working what changes were made prior to it failing Is this the original reported failure ...

Страница 17: ...Chapter 4 General Checkout 15 Comparing the configuration and software set up between working and non working systems will often lead to problem resolution ...

Страница 18: ... you hear multiple beeps release the F1 key Notes a If you are using a USB keyboard and the Setup Utility program does not display using this method repeatedly press and release the F1 key rather than leaving it pressed when turning on the computer b If a Power On Password or an administrator password has been set the Setup Utility program menu is not displayed until you type your password For mor...

Страница 19: ...re to the following rules Must have at least seven characters in length Contain at least one alphabetic character and one numeric character Setup Utility program and hard disk drive passwords are not case sensitive Not be your name or your user name Not be a common word or a common name Be significantly different from your previous password Administrator password When a Administrator Password is s...

Страница 20: ...et Administrator password do the following Note When prompted for a password you must type your Administrator password 1 From Security menu select Set Administrator Password and press Enter 2 The password dialog box will be displayed Press Enter in New Password and confirm New Password dialog A setup notice will display that changes have been saved 3 Select Exit 4 Select Save changes and Exit Powe...

Страница 21: ...t Exit 4 Select Save changes and Exit Using Device USB Setup When this feature is set to Disable the device of USB Setup is disabled and will not be displayed in the system configuration To set Device do the following 1 Start the Setup Utility program see Starting the Setup Utility program on page 16 2 From the Setup Utility program menu select Devices 3 Select USB Setup 4 Select Disabled or Enabl...

Страница 22: ... rather than leaving it pressed when turning on the computer 3 Select the desired startup device from the Startup Device Menu and press Enter to begin Note Selecting a startup device from the Startup Device menu does not permanently change the startup sequence Selecting or changing the startup device sequence To view or permanently change the configured startup device sequence do the following 1 S...

Страница 23: ...rogram When you finish viewing or changing settings press Esc to return to the Setup Utility program menu you might have to press Esc several times If you want to save the new settings select Save changes and Exit before you exit Otherwise your changes will not be saved ...

Страница 24: ...iagnose the error message first If you cannot run the diagnostic tests or you get a diagnostic error code when running a test but did receive a POST error message diagnose the POST error message first If you did not receive any error message look for a description of your error symptoms in the first part of this index Hard disk drive boot error A hard disk drive boot error error codes 1962 and I99...

Страница 25: ...essor s connection Reseat connectors Check the power cord for continuity Power Cord Check the power on switch for continuity Power on Switch POST error codes Each time you power on the system it performs a series of tests that check the operation of the system and some options This series of tests is called the Power On Self Test or POST POST does the following operations Checks some basic system ...

Страница 26: ... hard drive is correctly installed Primary Slave Hard Disk Error Secondary Master Hard Disk Error Secondary Slave Hard Disk Error Keyboard not found Cannot initialize the keyboard Make sure the keyboard is properly connected to the computer and that no keys are held pressed during POST To purposely configure the computer without a keyboard set keyboardless operation in Setup to Enable The BIOS the...

Страница 27: ... disconnect the following components if installed one at a time a External devices modem printer or mouse b Any adapters c Memory modules d Extended video memory e External Cache f External Cache RAM g Hard disk drive h Diskette drive 3 Power on the computer to re test the system 4 Repeat steps 1 through 3 until you find the failing device or adapter If all devices and adapters have been removed a...

Страница 28: ...ual HMM for the computer To obtain copies of the Safety and Warranty Guide or HMM go to the Support Web site at http consumersupport lenovo com Note Use only parts provided by Lenovo General information Pre disassembly instructions Before proceeding with the disassembly procedure make sure that you do the following 1 Turn off the power to the system and all peripherals 2 Unplug all power and signa...

Страница 29: ... cards from the drives shut down your operating system turn off all attached devices and the computer 2 Unplug all power cords from electrical outlets 3 Disconnect all cables attached to the computer This includes power cords input output I O cables and any other cables that are connected to the computer Refer to Locating components and ports sockets 4 Place the computer upside down on a flat surf...

Страница 30: ...Hardware Maintenance Manual 28 6 Remove the stand from the computer ...

Страница 31: ...Chapter 7 Replacing hardware 29 7 Remove the two screws that secure the bracket to the chassis 8 Remove the plastic bracket ...

Страница 32: ...Hardware Maintenance Manual 30 9 Pull up the two pieces of computer cover 10 Remove both computer cover pieces ...

Страница 33: ...he front bezel by releasing the four plastic tabs inside the chassis and push the bezel outward as shown 3 To reinstall the bezel align the plastic tabs on the bottom of the bezel with the corresponding holes in the chassis and then snap them into position at the bottom and top of the chassis 4 Install the computer cover Refer to Completing the installation ...

Страница 34: ...this procedure it helps to lay the computer on its side 2 Locate the memory module sockets Refer to Locating components and ports sockets 3 Push out the latches on both sides of the memory socket to release the memory module and gently pull the memory module upward to remove it from its socket Both memory modules can be removed by using the same procedure 1 1 2 ...

Страница 35: ...4 Align and then insert the new memory module into socket and push down on the top edge of the memory module Make sure the latches lock the memory module in place 1 2 2 5 Install the computer cover Refer to Completing the installation ...

Страница 36: ...o Removing the front bezel 3 Remove the screw that secures the optical drive on the chassis 4 Slide the optical disk drive out of the chassis 1 2 5 Slide the new optical disk drive into the chassis 6 Screw the optical drive back into the chassis 7 Install the front bezel Refer to the step 3 of the Removing the front bezel section 8 Install the computer cover Refer to Completing the installation ...

Страница 37: ... sink becomes very hot when the system is on Never touch the heat sink with any metal or with your hands To replace the CPU heat sink 1 Remove the computer cover Refer to Removing the computer cover 2 Loosen the four screws that secure the CPU heat sink to the motherboard 1 2 3 4 ...

Страница 38: ...event thermal grease from contaminating other components Note Wipe off the thermal grease from both the heat sink and CPU using an alcohol pad 5 Set the new heat sink on the CPU aligning the four screws in the heat sink with the screw sockets in the motherboard 6 Install the computer cover Refer to Completing the installation ...

Страница 39: ... to Removing the computer cover 2 Remove the CPU heat sink Refer to steps 2 to 4 of the Replacing the CPU heat sink section 3 Lift the small handle and open the retainer Attention Do not touch the gold contacts on the bottom of the microprocessor When handling the microprocessor touch only the sides 1 2 ...

Страница 40: ...f the socket Notes a Note the orientation of the notches on the microprocessor This is important when reinstalling the new microprocessor on the motherboard b Do not drop anything onto the microprocessor socket while it is exposed The socket pins must be kept as clean as possible ...

Страница 41: ...s on the new microprocessor 7 Holding the microprocessor with your fingers position the microprocessor so that the notches on the microprocessor are aligned with the tabs in the microprocessor socket Important To avoid damaging the microprocessor contacts do not tilt the microprocessor when installing it into the socket 8 Lower the microprocessor straight down into its socket on the motherboard ...

Страница 42: ...e syringe 11 Install the CPU heat sink on the motherboard Refer to step 5 of the Replacing the CPU heat sink section 12 Install the computer cover Refer to Completing the installation Replacing the system fan To replace the system fan 1 Remove the computer cover Refer to Removing the computer cover 2 Remove the CPU heat sink Refer to steps 2 to 4 of the Replacing the CPU heat sink section 3 Discon...

Страница 43: ... to the eight mounting holes in the chassis 6 Insert and tighten the eight screws to secure the system fans 7 Connect the system fan cables to the motherboard 8 Install the CPU heat sink on the motherboard Refer to step 5 of the Replacing the CPU heat sink section 9 Install the computer cover Refer to Completing the installation ...

Страница 44: ...ntenance Manual 42 Replacing the hard disk drive To replace the hard disk drive 1 Remove the computer cover Refer to Removing the computer cover 2 Remove the two screws that secure the drive carrier to the chassis ...

Страница 45: ...Chapter 7 Replacing hardware 43 3 Pull the drive carrier up and slide it out of the chassis ...

Страница 46: ...Hardware Maintenance Manual 44 4 Remove the four screws that secure the hard disk drive to the drive carrier 5 Slide the hard disk drive out of the drive carrier ...

Страница 47: ...ier to the chassis 8 Install the computer cover Refer to Completing the installation Replacing the TV tuner card To replace the TV tuner card 1 Remove the computer cover Refer to Removing the computer cover 2 Locate the TV tuner card Refer to Locating components and ports sockets 3 Disconnect the antenna cable from the TV tuner card 4 Remove the two screws that secure the TV tuner card to the moth...

Страница 48: ...V tuner card back in 8 Connect the antenna cable to the TV tuner card 9 Install the computer cover Refer to Completing the installation Replacing the wireless card To replace the wireless card 1 Remove the computer cover Refer to Removing the computer cover 2 Locate the wireless card Refer to Locating components and ports sockets 3 Disconnect the antenna cable from the wireless card ...

Страница 49: ...Chapter 7 Replacing hardware 47 4 Remove the two screws that secure the wireless card to the motherboard 5 Detach the wireless card from the wireless card socket ...

Страница 50: ...lacing the memory module section 3 Remove the CPU heat sink Refer to steps 2 to 4 of the Replacing the CPU heat sink section 4 Remove the CPU Refer to steps 3 to 4 of the Replacing the CPU section 5 Remove the hard disk drive Refer to steps 2 to 3 of the Replacing the hard disk drive section 6 Remove the front bezel Refer to Removing the front bezel 7 Remove the optical disk drive Refer to step 3 ...

Страница 51: ...Chapter 7 Replacing hardware 49 10 Remove the three screws that secure the metal bracket to the motherboard 11 Pull the metal bracket out of the chassis ...

Страница 52: ...Hardware Maintenance Manual 50 ...

Страница 53: ...Chapter 7 Replacing hardware 51 12 Remove the five screws that secure the motherboard to the chassis ...

Страница 54: ...ith the mounting holes in the chassis 15 Screw the five screws on the new motherboard back in 16 Align the screw holes in the metal bracket to the mounting holes in the motherboard 17 Screw the three screws on the new motherboard back in 18 Install all related components back to the new motherboard 19 Install the computer cover Refer to Completing the installation ...

Страница 55: ...ouse might be connected to the USB port at either the front or rear of the computer 4 Disconnect the old keyboard or mouse cable from the computer and connect the new keyboard or mouse cable to the same port Replacing the power cable or power adapter To replace the power cable and power adapter 1 Remove any media diskettes CDs or memory cards from the drives shut down your operating system and tur...

Страница 56: ... Maintenance Manual To complete a parts installation completing the parts installation of your actual computer should be taken as the final step 1 Ensure that all components have been reassembled correctly and that no tools or loose screws are left inside your computer Refer to Locating components and ports sockets for the location of the various components 2 Make sure that the cables are connecte...

Страница 57: ...dware 55 4 Carefully install the cover as shown until it securely snaps into place 5 Install the plastic bracket 6 Reconnect the external cables and power cords into the computer Refer to Locating components and ports sockets ...

Страница 58: ...system the operating system is allowed to control the power management features of the computer and the setting for Advanced Power Management APM BIOS mode is ignored Not all operating systems support ACPI BIOS mode Automatic Power On features The Automatic Power On features within the Power Management menu allow you to enable and disable features that turn on the computer automatically Wake Up on...

Страница 59: ...ftware programs described in the manuals included with your computer and the content of the manual at any time without notice All of the manuals included with your computer are provided to help you use Lenovo products appropriately but do not provide any description of the software hardware configuration for the product For configuring the product refer to related contracts if any the product pack...

Страница 60: ...ed Micro Devices Inc in the United States and or other jurisdictions The table above includes the logo and registered trademarks of Lenovo and its partners Other registered trademarks mentioned in any or all of the manuals included with your computer belong to the specific company respectively The manual included with your computer is protected by copyright laws and rules None of the manuals inclu...

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