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Chapter 6. Help and support

Frequently asked questions

How do I access Control Panel?

• Open the Start menu and click

Windows System

➙

Control Panel

• Use Windows search.

How do I turn off my computer?

Open the Start menu and click

Power

. Then click

Shut down

How do I partition my storage
drive?

https://support.lenovo.com/solutions/ht503851

What do I do if my computer stops
responding.

Press and hold the power button until the computer turns off. Then restart the
computer.

What do I do if I spill liquid on the
computer?

1. Carefully unplug the ac power adapter and turn off the computer

immediately. The more quickly you stop the current from passing through
the computer the more likely you will reduce damage from short circuits.

Attention:

Although you might lose some data or work by turning off the

computer immediately, leaving the computer on might make your computer
unusable.

2. Do not try to drain out the liquid by turning over the computer. If your

computer has keyboard drainage holes on the bottom, the liquid will be
drained out through the holes.

3. Wait until you are certain that all the liquid is dry before turning on your

computer.

Where can I get the latest device
drivers and UEFI/BIOS?

• From Lenovo Vantage. See “Use Lenovo Vantage” on page 12.

• Download from Lenovo Support Web site at

https://support.lenovo.com

Содержание 100e Windows 2nd Gen

Страница 1: ...Lenovo 100e 300e Windows 2nd Gen User Guide ...

Страница 2: ...nt safety information on page 37 Safety and Warranty Guide Setup Guide First Edition November 2018 Copyright Lenovo 2018 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant to a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in Contract No GS 35F 05925 ...

Страница 3: ...mputer 25 Use passwords 25 Password types 25 Set administrator password 26 Change or remove administrator password 26 Set user password 26 Enable power on password 27 Set hard disk password 27 Change or remove hard disk password 27 Use firewalls and antivirus programs 28 Chapter 5 Configure advanced settings 29 UEFI BIOS 29 What is UEFI BIOS setup utility 29 Start the UEFI BIOS setup utility 29 Na...

Страница 4: ...ii Lenovo 100e 300e Windows 2nd Gen User Guide ...

Страница 5: ...nstructions might not be applicable to your computer Documentation content is subject to change without notice Lenovo makes constant improvements on the documentation of your computer including this User Guide To get the latest documentation go to https support lenovo com Microsoft makes periodic feature changes to the Windows operating system through Windows Update As a result some information in...

Страница 6: ...iv Lenovo 100e 300e Windows 2nd Gen User Guide ...

Страница 7: ...s in use If you use other apps that support photographing video chatting and video conference the camera starts automatically when you enable the camera required feature from the app 2 Microphone Captures or records sound and voice 3 Screen Displays text graphics and videos Select models support multi touch function See Use the multi touch screen on page 14 Copyright Lenovo 2018 1 ...

Страница 8: ...nd video conference the camera starts automatically when you enable the camera required feature from the app 2 Microphone Captures or records sound and voice Note This microphone is only available when the WorldFacing camera is in use 3 Touchpad Performs finger touch and all the functions of a traditional mouse for Lenovo 300e Windows 2nd Gen 2 Lenovo 100e 300e Windows 2nd Gen User Guide ...

Страница 9: ...A Transfers data at USB 3 0 speed up to 5 Gbps Connects to an external display USB C to VGA 1900 1200 pixels 30 Hz USB C to DP 3840 2160 pixels 30 Hz Connects to USB C accessories to expand computer functionality To purchase USB C accessories go to https www lenovo com accessories Note When the battery power is below 10 the connected USB C accessories might not work correctly This connector also w...

Страница 10: ...deo monitor such as an HDTV 5 Audio connector Connect headphones or a headset with a 3 5 mm 0 14 inch and 4 pole plug to listen to the sound from the computer Note The audio connector does not support conventional microphones 4 Lenovo 100e 300e Windows 2nd Gen User Guide ...

Страница 11: ...The indicator on the power button shows the system status of your computer On The computer is on Off The computer is off or in hibernation mode Blinking The computer is in sleep mode 4 USB 3 0 connector Connect to USB compatible devices such as a USB keyboard USB mouse USB storage device or USB printer 5 MicroSD card slot Insert a microSD card for data access or storage 6 Mini security lock slot L...

Страница 12: ...Bottom 1 1 1 Speakers Produce sound 6 Lenovo 100e 300e Windows 2nd Gen User Guide ...

Страница 13: ...n click System Memory Low Power Double data rate LPDDR 4 on board memory Storage device On board Lenovo 100e Windows 2nd Gen eMMC 64 GB 128 GB M 2 SSD 128 GB Lenovo 300e Windows 2nd Gen eMMC 64 GB 128 GB M 2 SSD 128 GB 256 GB Display Display size 294 6 mm 11 6 inches Display resolution 1366 x 768 pixels Multi touch technology Keyboard Function keys Six row keyboard Connectors and slots ac power co...

Страница 14: ...s Speakers for selected models Note The battery capacity is the typical or average capacity as measured in a specific test environment Capacities measured in other environments may differ but are no lower than the rated capacity see product label 8 Lenovo 100e 300e Windows 2nd Gen User Guide ...

Страница 15: ... of the Administrator type With an Administrator account you can create additional user accounts or change account types by doing the following 1 Open the Start menu and select Settings Accounts Family other people 2 Follow the on screen instructions Microsoft account You can also sign in to the Windows operating system with a Microsoft account To create a Microsoft account go to the Microsoft sig...

Страница 16: ...hem 7 Windows notification area Display notifications and status of some features 8 Battery status icon Display power status and change battery or power settings When your computer is connected to ac power the icon changes to 9 Network icon Connect to an available wireless network and display the network status 10 Action center Display the latest notifications from apps and provide quick access to...

Страница 17: ...Windows version is not genuine For details on how to tell whether your preinstalled Windows product is genuine refer to the information provided by Microsoft at https www microsoft com en us howtotell default aspx There are no external visual indicators of the Product ID or Windows version for which the computer is licensed Instead the Product ID is recorded in the computer firmware Whenever a Win...

Страница 18: ...es vary depending on the computer model System Update Download and install firmware and driver updates to keep your computer up to date You can configure the options to install updates automatically when available Hardware Settings Configure intelligent settings of the following hardware to make your computer smarter to use Always On USB Battery Camera Computer display Keyboard Microphone Speakers...

Страница 19: ...window Enables Disables the touchpad Turns on off airplane mode Enables Disables the camera Locks the current user account Manages external displays Decreases Increases display brightness Fn Equal the Home key Hotkey mode Some hotkeys share keys with functions keys F1 to F12 The hotkey mode is a UEFI BIOS setting that changes how hotkeys or function keys are used Hotkey mode setting How to use hot...

Страница 20: ...oll through items such as lists pages and photos Drag an item to the location you want Move an object Move two fingers closer together Zoom out Move two fingers farther apart Zoom in Swipe in from the right edge Open the action center to see your notifications and quick actions Swipe in from the left edge View all your open windows in task view Swipe downwards shortly from the top edge for full sc...

Страница 21: ...e and Sound Sound 3 Change the settings as you prefer Use the camera Select models are equipped with two cameras the front camera and WorldFacing camera For the locations of the cameras see Front on page 1 and Base on page 2 Depending on the operating mode of your computer select your desired camera Front camera 1 Open the Start menu and click Camera 2 Click the camera icon to take photos Click th...

Страница 22: ...display mode Press and then select a display mode as you prefer PC screen only Displays the video output only on your computer screen Note Depending on the situation you might see Disconnect PC screen only Computer only or Disconnect projector Duplicate Displays the same video output on both your computer screen and an external display Extend Extends the video output from your computer display to ...

Страница 23: ...Note If you set a higher resolution for the computer display than the external display only part of the screen can be displayed on the external display Chapter 2 Get started with your computer 17 ...

Страница 24: ...erwise the display or hinges might get damaged Lenovo 300e Windows 2nd Gen features the following four operating modes You can switch among different modes according to your preference Note The keyboard the mouse and the touch pad are automatically disabled in the stand mode tent mode and tablet mode Use the touch screen to control your computer instead Notebook mode Stand mode Tent mode Tablet mo...

Страница 25: ...Integrated Pen 1 2 1 Eraser button 2 Click button You can perform the following operations with the Lenovo Integrated Pen To click or make a selection tap the display once To double click tap twice without pausing To right click tap the display and hold the pen there for one second Alternatively you can press and hold the click button 2 and tap the display To erase ink press and hold the eraser bu...

Страница 26: ...20 Lenovo 100e 300e Windows 2nd Gen User Guide ...

Страница 27: ...attery charging is also affected by its temperature The recommended battery temperature range for charging the battery is between 10 C 50 F and 35 C 95 F Note To maximize the life of the battery the computer does not start recharging the battery if the remaining power is greater than 95 Check the battery temperature 1 Open the Start menu and click Lenovo Vantage 2 Click Hardware Settings Power 3 L...

Страница 28: ...ices Bluetooth other devices Turn on the Bluetooth switch 2 Click Add Bluetooth or other device Bluetooth 3 Select a Bluetooth device and then follow the on screen instructions Your Bluetooth enabled device and computer will automatically connect the next time if the two devices are in range of each other with Bluetooth turned on You can use Bluetooth for data transfer or remote control and commun...

Страница 29: ... is enabled all wireless features are disabled To enable or disable the Airplane mode 1 Open the Start menu 2 Click Settings Network Internet Airplane mode 3 Turn on or turn off the Airplane mode switch Chapter 3 Explore your computer 23 ...

Страница 30: ...24 Lenovo 100e 300e Windows 2nd Gen User Guide ...

Страница 31: ...ts judgments or warranties about the function quality or performance of the locking device and security feature Cable locks for your product are available from Lenovo at https www lenovoquickpick com Use passwords This section introduces types of passwords in UEFI Unified Extensible Firmware Interface or BIOS Basic Input Output System and how to set change and remove a password Password types You ...

Страница 32: ...bers Then press Enter 4 Enter the password again and press Enter 5 Select Exit Exit Saving Changes Next time you start the computer you must enter the administrator password to start the setup utility If Power on Password is enabled you must enter the administrator password or the user password to start the computer Change or remove administrator password Only the administrator can change or remov...

Страница 33: ...uthorized service personnel cannot reset your password or recover data from the hard disk You must take your computer to a Lenovo authorized service personnel or a marketing representative to have the hard disk drive replaced Proof of purchase is required and a fee will be charged for parts and service 1 Start the UEFI BIOS setup utility Note If you start the setup utility using the user password ...

Страница 34: ...he firewall protects against computer Internet security threats unauthorized access intrusions and Internet attacks It also protects your privacy A full version of antivirus program is provided with a free 30 day subscription After 30 days you must renew the license to continue receiving the antivirus program updates For more information see the help system of the program 28 Lenovo 100e 300e Windo...

Страница 35: ...ress Fn F2 Navigate in the UEFI BIOS interface You can navigate in the UEFI BIOS interface by pressing the following keys Fn F1 Display the General Help screen Fn F9 Restore to the default settings Fn F10 Save your configuration and exit Fn F5 Change to a lower value Fn F6 Change to a higher value Locate an item Select a tab Esc Exit the submenu and return to the parent menu Enter Enter the select...

Страница 36: ...lick System Update In the Lenovo System Update section click Check for updates The available update packages are displayed and categorized by critical recommended or optional 3 If the latest UEFI BIOS update package is available select the package and click Install selected Then the update package will be downloaded and installed automatically From the Lenovo Support Web site Go to https support l...

Страница 37: ... boot attempts the Windows recovery environment starts automatically Then you can choose repair and recovery options by following the on screen instructions Create and use a recovery USB device It is recommended that you create a recovery USB drive as early as possible as a backup for the Windows recovery programs With the recovery USB drive you can troubleshoot and fix the problems even if the pr...

Страница 38: ...art the computer When the logo screen is displayed press F12 The Boot Menu window opens 4 Select the recovery USB drive as the boot device 5 Click Troubleshoot to display optional recovery solutions 6 Select a recovery solution as desired Then follow the on screen instructions to complete the process 32 Lenovo 100e 300e Windows 2nd Gen User Guide ...

Страница 39: ... computer immediately The more quickly you stop the current from passing through the computer the more likely you will reduce damage from short circuits Attention Although you might lose some data or work by turning off the computer immediately leaving the computer on might make your computer unusable 2 Do not try to drain out the liquid by turning over the computer If your computer has keyboard d...

Страница 40: ...ide Setup Guide This User Guide Regulatory Notice 1 Go to https support lenovo com 2 Detect your computer or select computer model manually 3 Select Documentation and filter out the documentation you want Lenovo Support Web site with the latest support information of the following Drivers and software Diagnostic solutions Product and service warranty Product and parts details Knowledge base and fr...

Страница 41: ...ty period you can call Lenovo Customer Support Center for help Telephone numbers For a list of the Lenovo Support phone numbers for your country or region Go to https pcsupport lenovo com supportphonelist for the latest phone numbers Refer to the Safety and Warranty Guide that comes with your computer Note Phone numbers are subject to change without notice If the number for your country or region ...

Страница 42: ...installation or upgrade Changes modifications or upgrades to device drivers Installation and maintenance of network operating systems NOS Installation and maintenance of programs For the terms and conditions of the Lenovo Limited Warranty that apply to your Lenovo hardware product see Warranty information in the Safety and Warranty Guide that comes with your computer Purchase additional services D...

Страница 43: ...n includes references to power adapters and batteries In addition some products such as speakers and monitors ship with external power adapters If you have such a product this information applies to your product In addition computer products contain a coin sized internal battery that provides power to the system clock even when the computer is unplugged so the battery safety information applies to...

Страница 44: ...s away from your computer Protect the cables from being damaged Applying strong force to cables may damage or break them Route communication lines or the cables of an ac power adapter a mouse a keyboard a printer or any other electronic device so that they cannot be walked on tripped over pinched by your computer or other objects or in any way subject to treatment that could interfere with the ope...

Страница 45: ... from your product Or you might hear sounds like popping cracking or hissing These might merely mean that an internal electronic component has failed in a safe and controlled manner Or they might indicate a potential safety issue Do not take risks or attempt to diagnose the situation yourself Contact the Customer Support Center for further guidance For a list of Service and Support phone numbers s...

Страница 46: ... for customer installation are referred to as Customer Replaceable Units or CRUs Lenovo provides documentation with instructions when it is appropriate for customers to install options or replace CRUs You must closely follow all instructions when installing or replacing parts The Off state of a power indicator does not necessarily mean that voltage levels inside a product are zero Before you remov...

Страница 47: ...gradual corrosion of power cord terminals and or the connector terminals on a power adapter which can eventually result in overheating Ensure that all power cord connectors are securely and completely plugged into receptacles Do not use any power adapter that shows corrosion at the ac input pins or shows signs of overheating such as deformed plastic at the ac input pins or anywhere on the power ad...

Страница 48: ...nsult an electrician for more information if you have questions about power loads and branch circuit ratings Be sure that the power outlet you are using is properly wired easily accessible and located close to the equipment Do not fully extend power cords in a way that will stress the cords Be sure that the power outlet provides the correct voltage and current for the product you are installing Ca...

Страница 49: ...at room temperature charged to approximately 30 to 50 of capacity We recommend that the batteries be charged about once per year to prevent overdischarge Do not put the battery in trash that is disposed of in landfills When disposing of the battery comply with local ordinances or regulations Notice for removable rechargeable battery DANGER Only recharge the battery strictly according to instructio...

Страница 50: ...cking or severe internal burns in just two hours and might even result in death Keep batteries away from children If the lithium coin cell battery is swallowed or placed inside any part of the body seek medical care immediately Do not Throw or immerse into water Heat to more than 100 C 212 F Repair or disassemble Leave in an extremely low air pressure environment Leave in an extremely high tempera...

Страница 51: ... computer or charge the battery near flammable materials or in explosive environments Ventilation slots fans and or heat sinks are provided with the product for safety comfort and reliable operation These features might inadvertently become blocked by placing the product on a bed sofa carpet or other flexible surface Never block cover or disable these features When the ac power adapter is connecte...

Страница 52: ...ternal parts enclosures are fastened into place Never use the computer when internal parts and circuits are exposed DANGER Connect and disconnect cables as described in the following procedures when installing moving or opening covers on this product or attached devices To connect 1 Turn everything OFF 2 First attach all cables to devices 3 Attach signal cables to connectors 4 Attach power cords t...

Страница 53: ...ral laws Using headphones or earphones Excessive sound pressure from earphones and headphones can cause hearing loss Adjustment of the equalizer to maximum increases the earphone and headphone output voltage and the sound pressure level Therefore to protect your hearing adjust the equalizer to an appropriate level Excessive use of headphones or earphones for a long period of time at high volume ca...

Страница 54: ...ctions direct you to install it When you handle options or CRUs or perform any work inside the computer take the following precautions to avoid static electricity damage Limit your movement Movement can cause static electricity to build up around you Always handle components carefully Handle adapters memory modules and other circuit boards by the edges Never touch exposed circuitry Prevent others ...

Страница 55: ...tic bags Keep your computer away from magnets activated cellular phones electrical appliances or speakers more than 13 cm or 5 inches Avoid subjecting your computer to extreme temperatures below 5 C 41 F or above 35 C 95 F Avoid placing any objects including paper between the display and the keyboard or the palm rest Computer display might be designed to be opened and used at a certain angle Do no...

Страница 56: ...directly onto the keyboard To remove any crumbs or dust from beneath the keys you can use a camera blower with a brush or use cool air from a hair dryer Cleaning the computer screen Scratches oil dust chemicals and ultraviolet light can affect the performance of your computer screen Use a dry soft lint free cloth to wipe the screen gently If you see a scratchlike mark on your screen it might be a ...

Страница 57: ... com and then search using any of the following keywords keyboard shortcuts key combinations shortcut keys Ease of Access Center Ease of Access Center on the Windows operating system enables you to configure your computers to suit their physical and cognitive needs To access Ease of Access Center 1 Go to Control Panel and view by Category 2 Click Ease of Access Ease of Access Center 3 Choose the a...

Страница 58: ... 3 Follow the on screen instructions Screen reader technologies Screen reader technologies are primarily focused on software program interfaces help systems and various online documents For additional information about screen readers see the following Using PDFs with screen readers https www adobe com accessibility html promoid DJGVE Using the JAWS screen reader https www freedomscientific com Pro...

Страница 59: ...derstand the image when they use a screen reader Ergonomic information Good ergonomic practice is important to get the most from your personal computer and to avoid discomfort Arrange your workplace and the equipment you use to suit your individual needs and the kind of work that you perform In addition use healthy work habits to maximize your performance and comfort when using your computer Worki...

Страница 60: ...or in a casual setting Regardless of the setting try to observe as many of the tips as possible Sitting properly and using adequate lighting for example helps you maintain desirable levels of comfort and performance If your work area is not in an office setting ensure to take special note of employing active sitting and taking work breaks Many product solutions are available to help you modify and...

Страница 61: ...sibility EU_DoC_notebooks For wireless peripheral devices https www lenovo com us en social_responsibility EU_DoC_wireless_ options Lenovo cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non recommended modification of the product including the installation of option cards from other manufacturers This product has been tested and found to comply...

Страница 62: ...ides environmental recycling and RoHS information about Lenovo products Recycling and environmental information Lenovo encourages owners of information technology IT equipment to responsibly recycle their equipment when it is no longer needed Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products For information about recycling Lenovo products go...

Страница 63: ...nd recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company you must do so in accordance with the Law for Promotion of Effective Utilization of Resources Computers and monitors are categorized as industrial waste and should be properly disposed of by an industrial waste disposal contractor c...

Страница 64: ... sejam encaminhados e processados por empresas especializadas no manuseio de resíduos industriais devidamente certificadas pelos orgãos ambientais de acordo com a legislação local A Lenovo possui um canal específico para auxiliá lo no descarte desses produtos Caso você possua um produto Lenovo em situação de descarte ligue para o nosso SAC ou encaminhe um e mail para reciclar lenovo com informando...

Страница 65: ...nstalled inside your Lenovo product You can find details about the battery in the product documentation If the battery needs to be replaced contact your place of purchase or contact Lenovo for service If you need to dispose of a lithium battery insulate it with vinyl tape contact your place of purchase or a waste disposal operator and follow their instructions Disposing of battery packs from Lenov...

Страница 66: ...ment RoHS recast or RoHS 2 For more information about Lenovo worldwide compliance on RoHS go to https www lenovo com rohs communication Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Waste Electrical and Electronic Equipment WEEE Ukraine RoHS India RoHS RoHS compliant as per E Waste Managem...

Страница 67: ...Appendix C Compliance information 61 ...

Страница 68: ... refers to Lenovo 100e Windows 2nd Gen Lenovo 300e Windows 2nd Gen machine type s 81M8 81M9 This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful 62 Lenovo 100e 300e Windows 2nd Gen User Guide ...

Страница 69: ...llowing two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Responsible Party Lenovo United States Incorporated 7001 Development Drive Morrisville NC 27560 Email FCC lenovo com Industry Canada compliance statement CAN ICES 3 B NMB 3 B European Union conformity EU Contact Le...

Страница 70: ...itätszeichen CE zu führen Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo Deutschland GmbH Meitnerstr 9 D 70563 Stuttgart Japan VCCI Class B compliance statement Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase Japan notice for ac power cord The ac power cord shipped with your produ...

Страница 71: ...d and tested to conform to the ENERGY STAR program requirement for computers at the time of manufacture For more information about Lenovo ENERGY STAR certified products go to https www lenovo com us en social_responsibility energy By using ENERGY STAR compliant products and taking advantage of the power management features of your computer you reduce the consumption of electricity Reduced electric...

Страница 72: ...66 Lenovo 100e 300e Windows 2nd Gen User Guide ...

Страница 73: ... right to improve and or modify the products and software programs described in the manuals included with your computer and the content of the manual at any time without additional notice The software interface and function and hardware configuration described in the manuals included with your computer might not match exactly the actual configuration of the computer that you purchase For the confi...

Страница 74: ...ware included with this product Lenovo may update this document at any time without notice For the latest information or any questions or comments contact or visit the Lenovo Web site https support lenovo com Trademarks LENOVO and LENOVO logo are trademarks of Lenovo Intel is a trademark of Intel Corporation or its subsidiaries in the U S and or other countries Microsoft Windows Direct3D BitLocker...

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