Troubleshooting and Care
If the equipment does not power up as expected, use this table to determine whether to call Vaddio
Technical Support.
Note
If the equipment behaves in a way that suggests even a remote possibility of a bad cable, please try a
known good cable with the same pin-out. Factory-made cables can be defective. Cables can appear to be
good but only work part of the time. A cable may pass a standard continuity check but be unable to pass
enough power to the connected device.
Crimping tools can crimp unevenly, contacts can break internally, and individual conductors in the cable
can break inside the jacketing material. Any of these can result in a cable that passes a continuity check
but does not work reliably.
(The author would like to confess having made more than a few almost-good cables. It happens.)
Power Issues
What is it doing?
Possible causes
Check and correct
Nothing. The buttons do not
light up.
Power is not connected.
Check the connections from the wall
outlet to the PoE+ power injector and
from the power injector to the device.
The wall outlet is not active.
(Check by finding out if it
powers something else, such
as a laptop or phone charger.)
Use a different outlet.
The device or its power injector
is bad.
Contact your reseller or Vaddio
Technical Support.
Unresponsive camera (no
video, unable to control the
camera, or both)
A cable is connected to the
wrong port.
Check and correct cable connections.
A cable is bad. (This can even
be a problem with factory
cables.)
Check using a known good cable with
the same pin-out.
There is a problem with the
camera.
Refer to the troubleshooting information
in the camera manual.
9
Installation Guide for the AV Bridge 2x1 Presentation Switcher
