Power Foundations Owners Manual 99300787-k
19
tROUbLESHOOtiNg
In the event the Power Foundation fails to operate, investigate the symptoms and possible
solutions provided in the chart below:
SyMPtOM
SOLUtiON
• Verify power cord is plugged into a working, grounded
electrical outlet.
A grounded, electrical surge protection
device is recommended.
Test outlet by plugging in
another working appliance.
• Program the hand control (see
Hand Control
Programming
included with this manual for
programming procedures).
• Unplug power cord, wait 30 seconds and plug in to
reset electronic components.
• Electrical circuit breaker may be tripped. Check
electrical service breaker box to verify.
• Defective surge protection device or electrical outlet.
Test outlet by plugging in another working appliance.
• Replace batteries in the hand control.
• Bed mechanism may be obstructed. Elevate bed and
check for obstruction. Remove obstruction.
• Head section may be too close to the wall.
• Headboard may be too close the edge of the mattress.
Verify a 1.5” (38.1mm) to 2” (50.8mm) distance
between headboard brackets and mattress. Adjust if
required.
• Verify headboard brackets were removed during
installation. Remove headboard brackets if still
attached to the underneath side of bed.
• If bed is located on hard surface flooring, place carpet
pieces or rubber caster cups under each leg or caster
of the bed. (See accessory section of this manual for
rubber caster cup order information.)
• Elevate the head or foot section a short distance (with
the hand control) to realign the lift/lower mechanisms
with the bed support platform.
• Verify that the bed is not positioned against a wall,
nightstand, or other object that may cause vibration or
noise.
• If bed is installed over a bed frame, verify massage
motors are not causing bed frame (or bed frame
components) to vibrate.
• Verify that headboard attachment hardware is tightened
firmly (if used).
Hand control illuminates and appears to be
operable, but will not activate bed.
No features of the bed will activate.
Hand control will not illuminate.
Head or foot section will elevate, but will not
return to the horizontal (flat) position.
Excessive massage motor noise.