Leander 950 Series Operator Manual & Warranty
1
WARRANTY
Warranty Procedure
If a warranty or non-warranty claim is necessary, the following procedure must be
followed.
1. Immediately notify the company from whom you purchased your product of the
problem.
2. If a dealer sold you your product, ask them to inspect the product and/or malfunction,
verify the warranty and have them notify us.
3. If the dealer has not contacted you within 24 hours (except for weekends) notify the
factory immediately at 1-800-532-6337 (USA & Canada).
4. We will ship parts we acquire from outside vendors within 48 hours (except for
weekends) and custom manufactured parts within 30 days after notification of the
problem.
5. The freight charges must be prepaid prior to shipment.
6. An invoice will be generated for the cost of the product or part. In most warranty
situations, the total cost will be credited (with the exception of freight). However, there
are occasions when the company will request that the defective part be returned to the
factory. In these situations, the cost will be credited when the defective product or part
is returned to the factory, prepaid by the customer.
7.
IMPORTANT –
The transaction is not complete until:
a. You are completely satisfied.
And
b. The defective product or part is returned to the factory, prepaid by the customer,
when requested by the company.
By following these simple procedures, your claim can be handled in an appropriate
manor.
