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Lantronix
SMxTAT2SA Install Guide
33716 Rev. L
22
Chapter 5 Troubleshooting, Support, and Compliance
Troubleshooting
The following table provides steps to troubleshoot problems by taking actions based on the suggested solutions.
Table 5: Troubleshooting Procedure
Symptom
Possible Cause
Suggested Solution
SYSTEM LED is Off
The switch is not
receiving power.
1.
Check if correct power cord is connected firmly to the switch
and to the AC outlet socket.
2.
Perform power cycling the switch by unplugging and plugging
the power cord back into the switch.
3.
If the LED is still off, try to plug power cord into different AC
outlet socket to make sure correct AC source is supplied.
SYSTEM LED is Red
An abnormal
state was
detected by the
switch.
Check the system log to understand the abnormal state
(e.g., exceeding operating temperature range) and take
corresponding actions to resolve.
Port Status LED is Off in
Link/Act/Speed Mode
The port is not
connected, or the
connection is not
working.
1.
Check if the cable connector plug is firmly inserted and locked
into the port at both the switch and connected device.
2.
Make sure the connected device is up and running correctly.
3.
If the symptom still exists, try different cable or different port to
tell if it is related to the cable or specific port.
4.
Check if the port is disabled in the configuration settings via the
Web user interface.
Port Status LED is Off in
PoE Mode
The port is not
supplying power
1.
Check if the cable connector plug is firmly inserted and locked
into the port at both the switch and connected device.
2.
Make sure the correct Ethernet cables are used.
3.
If symptom still exists, try different cable or different port to
identify if it is related to the cable or specific port.
4.
Check if the port is disabled in the configuration settings via the
Web user interface.