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Lantronix
SISTP10x0-3xx-LRT Install Guide
33733 Rev. G
Page
30
of
31
Note
: The MODEL number, Part Number (P/N), and Serial Number (S/N) are printed on the shipping box and on
the bottom of the Switch.
Recording Model Information and System Information
After performing the troubleshooting procedures, and before calling or emailing Technical Support, please record
as much information as possible to help the Tech Support Specialist.
1.
Record the
Model Information
for your system.
Serial Number: ________________________ Model: _______________________________________
Software Revision: _____________________ Hardware Revision: _______________________________
Number of Ports: _____________________ Power Supply used: ________________________________
2.
Provide additional Model and System information to your Technical Support Specialist.
Your Lantronix service contract number: ____________________________________________
A description of the failure: _______________________________________________________________
______________________________________________________________________________________
LED Status: ______________________________________________________________________________
_______________________________________________________________________________________
Describe any action(s) already taken to resolve the problem (e.g., changing switch mode, rebooting, etc.):
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
The serial and revision numbers of all involved Lantronix products in the network:
________________________________________________________________________________________
A description of your network environment (layout, cable type, PoE / PoE+, PD, etc.): __________________
________________________________________________________________________________________
________________________________________________________________________________________
Network load and frame size at the time of trouble (if known): _____________________________________
The device history (i.e., have you returned the device before, is this a recurring problem, etc.):
________________________________________________________________________________________
Any previous Return Material Authorization (RMA) numbers: ______________________________________