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RMA Service Request Form

    

 

When requesting RMA service, please fill out this

 “RMA Service Request Form”

Without this form your RMA will be REJECTED!!!

 

 

RMA No: 

 

Reasons to Return: 

  Repair(Please include failure details) 

 

Testing Purpose 

Company: 

Contact Person:   

Phone No. 

Purchased Date: 

Fax No.:   

Applied Date:   

Return Shipping Address:  

 

 

 

 

 

 

 

 

 

 

 

 

 

Shipping by: 

Air Freight   

Sea    

Express  : 

 

 

    

Others:   

 

 

 

 

Item  Model Name 

Serial Number 

Configuration 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Item 

Problem Code 

Failure Status 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

*

Problem Code

01:D.O.A. 

02: Second Time R.M.A. 

03: CMOS Data Lost 

04: FDC Fail 

05: HDC Fail 

06: Bad Slot 

   

07: BIOS Problem 

08: Keyboard Controller Fail 

09: Cache RMA Problem 

10: Memory Socket Bad 

11: Hang Up Software   

12: Out Look Damage 

 

 

13: SCSI 

14: LPT Port 

15: PS2 

16: LAN   

17: COM Port 

18: Watchdog Timer 

 

19: DIO 

20: Buzzer 

21: Shut Down 

22: Panel Fail 

23: CRT Fail 

24: Others (Pls specify) 

Request Party 

 

 

 

 

 

 

 

 

 

 

Confirmed By Supplier

 

 

 

 

 

 

 

 

 

 

 

Authorized Signatures / Date 

Authorized Signatures / Date 

 

Содержание TEM-370B Series

Страница 1: ...TEM 370B Series 5 25 Embedded SBC with VGA and Three LAN for Socket370 Pentium III Processor...

Страница 2: ...e manufacturer except for copies retained by the purchaser for backup purposes All rights are reserved TRADEMARKS The following are trademarks or registered trademarks of their respective companies IB...

Страница 3: ...TION FOR TEM 370B 9 2 8 I O CONNECTORS SUMMARY FOR TEM 370B 10 2 9 I O CONNECTORS DESCRIPTION 11 CHAPTER 3 AWARD BIOS SETUP 19 3 1 RUNNING AWARD BIOS 19 3 2 CMOS SETUP UTILITY 20 3 3 STANDARD CMOS SET...

Страница 4: ......

Страница 5: ...NTENTS CHAPTER4 DRIVERS SUPPORT 42 4 1 USE YOUR DRIVER CD ROM 42 4 2 FILE DIRECTORY 42 APPENDIX A HOW TO USE WATCH DOG TIMER APPENDIX B TECHNICAL REFERENCE GLOSSARY TERMS AND CONDITIONS RMA SERVICE RE...

Страница 6: ......

Страница 7: ...support resolutions and color depths up to 1600x1200 x256 color at 85Hz with VGA 2 x 6 x 2 54mm pin header with housing TEM 370B can be expanded with one PCI riser card other additional devices are c...

Страница 8: ...DE port that support up to four IDE devices and Ultra ATA 100 66 33 o Floppy Drive Interface r One FDD port support up to two floppy devices o Serial Port Two COM ports one RS 232 DB 9 connector and o...

Страница 9: ...mbedded Single Board Computer Keyboard Mouse Y shape adapter cable 1 set 6 pin Min Din to one 5 pin keyboard connector one PS 2 mouse connector FDD Cable 1 pcs 34p to 34p standard header flat ribbon c...

Страница 10: ...figure below shows the jumpers and connectors location 2 1BOARD OUTLINE OF TEM 370B CPU 2 3 1 5 6 JP11 2 1 JP7 2 1 VGA1 IDE1 COM2 IR1 5 1 FAN1 LPT1 FDC1 IDE2 FAN2 PWR1 ATX ATXPB1 8 7 1 2 KM1 JP1 JP2 J...

Страница 11: ...mmended when working with jumpers If you have any doubts about the best hardware configuration for your application contact your local sales representative before you make any changes In general you s...

Страница 12: ...JUMPER SETTING AND CONNECTORS 6 2 4 JUMPER LOCATION OF TEM 370B CPU 2 JP8 3 1 5 6 JP11 2 1 JP7 2 1 IDE1 FDC1 IDE2 SDOC1 LAN3 LAN2 LAN1...

Страница 13: ...B l JP8 Clear CMOS Data Description JP8 Normal Default 1 2 Clear CMOS 2 3 l JP11 Select CPU Clock CPU Clock Speed JP11 66MHz 3 5 4 6 100MHz 1 3 4 6 Auto Detect Default 1 3 2 4 Auto Detect CPU FSB 66 1...

Страница 14: ...Chip Flash Disk Address Flash Disk Address SDOC1 CC00 CDFFH 1 2 9 10 D000 D1FFH 3 4 7 8 D400 D5FFH 3 4 9 10 D800 D9FFH 5 6 7 8 DC00 DDFFH 5 6 9 10 OFF Default 2 4 8 10 SDOC1 Default D000 D1FFH D400 D5...

Страница 15: ...LOCATION FOR TEM 370B CPU 5 5 1 1 2 1 VGA1 IDE1 COM2 IR1 5 1 FAN1 LPT1 FDC1 IDE2 FAN2 PWR1 ATX ATXPB1 8 7 1 2 KM1 JP1 JP2 JP3 USB2 CON1 USB3 COM1 LAN3 LAN2 LAN1 USB1 1 4 1 10 1 5 1 6 2 40 2 40 2 34 1...

Страница 16: ...Serial Port 2 Connector Header IR1 Alternate IrDA FAN1 CPU FAN Connector FAN2 System FAN Connector LPT1 Parallel Port Connector Header LAN1 2 3 LAN Connector RJ 45 FDC1 Floppy Cable Connector Header A...

Страница 17: ...DE Cable Connector Header PIN NO DESCRIPTION PIN NO DESCRIPTION 1 Reset 2 Ground 3 Data 7 4 Data 8 5 Data 6 6 Data 9 7 Data 5 8 Data 10 9 Data 4 10 Data 11 11 Data 3 12 Data 12 13 Data 2 14 Data 13 15...

Страница 18: ...ound 20 NC 21 DMA REQ 22 Ground 23 IOW 24 Ground 25 IOR 26 Ground 27 IOCHRDY 28 NC 29 DMA ACK 30 Ground 31 Interrupt 32 IOCS16 33 SA1 34 DMA 66 Detect 35 SA0 36 SA2 37 HDC CS0 38 HDC CS1 39 HDD Active...

Страница 19: ...5 Ground GND 6 Data Set Ready DSRB 7 Request To Send RTSB 8 Clear To Send CTSB 9 Ring Indicator RIB 10 NC l IR1 Alternate IrDA Pin No Description 1 VCC 2 NC 3 IRRX 4 GND 5 IRTX l FAN1 FAN Connector P...

Страница 20: ...3 Data1 16 Initialize 4 Data2 17 Printer Select IN 5 Data3 18 Ground 6 Data4 19 Ground 7 Data5 20 Ground 8 Data6 21 Ground 9 Data7 22 Ground 10 Acknowledge 23 Ground 11 Busy 24 Ground 12 Paper Empty 2...

Страница 21: ...round 16 Motor Enable B 17 Ground 18 Direction 19 Ground 20 Step 21 Ground 22 Write Data 23 Ground 24 Write Gate 25 Ground 26 Track 0 27 Ground 28 Write Protect 29 NC 30 Read Data 31 Ground 32 Head Si...

Страница 22: ...o Description 1 PANSW 2 GND l KM1 PS 2 Keyboard Mouse Connector Mini Din PIN NO DESCRIPTION 1 Keyboard Data 2 Mouse Data 3 Ground 4 5V 5 Keyboard Clock 6 Mouse Clock l KM1 PS 2 Keyboard Mouse Connecto...

Страница 23: ...4 Connector USB Port PIN NO DESCRIPTION 1 USB Port 1 VCC 2 USB D0 3 USB D0 4 Ground USB1 5 USB Port 1 Ground 1 USB Port 2 VCC 2 USB D1 3 USB D1 4 Ground USB2 5 USB Port 2 Ground 1 USB Port 3 Vcc 2 USB...

Страница 24: ...AND CONNECTORS 18 l CON1 Power LED Reset Speaker Connector PIN NO DESCRIPTION 1 Power LED 2 GND 3 HDD LED 4 HDD LED 5 Reset SW 6 Reset SW GND 7 External Speaker 8 Internal Buzzer 9 NC 10 External Spe...

Страница 25: ...s diagnostic checks while initializing the board hardware If the routines encounter an error during the tests the error will be reported in either of the two different ways hear a series of short beep...

Страница 26: ...herals Set Supervisor Password Power Management Setup Set User Password PnP PCI Configurations Save Exit Setup PC Health Status Exit Without Saving Esc Quit Select Item F10 Save Exit Setup Time Date H...

Страница 27: ...ry shows your PC health status If Hardware Monitor Chipset is installed Frequency Voltage Control Use this menu to specify your settings for frequency voltage control Load Fail Safe Defaults Use this...

Страница 28: ...t On All Errors Base Memory 640K Extended Memory 30720K Total Memory 31744K Move Enter Select PU PD Value F10 Save Esc Exit F1 General Help F5 Previous Values F6 Fail Safe Defaults F7 Optimized Defaul...

Страница 29: ...lect Manual related information is asked to be entered to the following items Enter the information directly from the keyboard This information should be provided in the documentation from your hard d...

Страница 30: ...tic Delay Msec Security Option OS Select For DRAM 64MB Report No FDD for WIN 95 Video BIOS Shadow C8000 CBFFF Shadow CC000 CFFFF Shadow D0000 D3FFF Shadow D4000 D7FFF Shadow D8000 DBFFF Shadow DC000 D...

Страница 31: ...oning normally you can choose this feature to speed up the booting process First Second Third Other Boot Device The BIOS attempts to load the operating system from the devices in the sequence selected...

Страница 32: ...u can create your password by using the SUPERVISOR USER PASSWORD utility on the main program screen OS Select For DRAM 64MB The default setting is Non OS2 Set to OS2 if the system memory size is great...

Страница 33: ...Values F6 Fail Safe Defaults F7 Optimized Defaults SDRAM CAS Latency Time When synchronous DRAM is installed the number of clock cycles of CAS latency depends on the DRAM timing Do not reset this fiel...

Страница 34: ...Thus there will be a 1M Bytes hole in your system memory This option is designed for some OS with special add on cards which need 15M 16M memory space CPU Latency Timer Select Enabled A deferrable CPU...

Страница 35: ...ry Slave UDMA IDE Secondary Master UDMA IDE Secondary Slave UDMA USB Controller USB Keyboard Support Init Display First IDE HDD Block Mode Power On Function KB Power On Password Hot Key Power On Onboa...

Страница 36: ...rt The settings are Auto and Disabled USB Controller Select Enabled if your system contains a Universal Serial Bus USB controller and you have USB peripherals USB Keyboard Support Select Enabled if yo...

Страница 37: ...ll duplex mode Onboard Parallel Mode Select an operating mode for the onboard parallel printer port Select Normal Compatible or SPP unless you are certain your hardware and software both support one o...

Страница 38: ...Menu Level Video Off Method DPMS Video Off In Suspend No Suspend Type Stop Grant MODEM Use IRQ 3 Suspend Mode Disabled HDD Power On Disabled Soft Off by PWRBTN Instant off Power On by Ring Enabled US...

Страница 39: ...us Values F6 Fail Safe Defaults F7 Optimized Defaults This category allows you to select the type or degree of power saving and is directly related to the following modes 1 HDD Power Down 2 Doze Mode...

Страница 40: ...setting is 3 Suspend Mode When enabled and after the set time of system inactivity all devices except the CPU will be shut off The settings are 1 2 4 8 12 20 30 40 Min 1 Hour and Disabled HDD Power Do...

Страница 41: ...ystem will boot up Reload Global Timer Events When Enabled an event occurring on each device listed below restarts the global time for Standby mode Primary IDE 0 Primary IDE 1 Secondary IDE 0 Secondar...

Страница 42: ...g a Plug and Play capable operating system Select No if you need the BIOS to configure non boot devices Move Enter Select PU PD Value F10 Save Esc Exit F1 General Help F5 Previous Values F6 Fail Safe...

Страница 43: ...f you set this field to Manual choose specific resources by going into each of the sub menu that follows this field a sub menu is proceeded by a The settings are Auto ESCD Manual IRQ Resources When re...

Страница 44: ...V Voltage 3 4 97V Voltage 4 12 03V Voltage 5 11 95V Voltage 6 5 30V Voltage 7 1 74V Voltage battery Temperature 1 3 12V 71 Temperature 2 21 Temperature 3 39 Fan 1 Speed 0 RPM Fan 2 Speed 4623 RPM Fan...

Страница 45: ...elp Spread Spectrum Disabled Menu Level CPU Host PCI Clock PC133 Default CPU Clock Ratio X3 Move Enter Select PU PD Value F10 SaveEsc ExitF1 General Help F5 Previous Values F6 Fail Safe Defaults F7 Op...

Страница 46: ...the prompt enter your new password The password is case sensitive and can be up to 8 alphanumeric characters Press Enter after you have finished typing in the password At the next prompt confirm the n...

Страница 47: ...t this option and press the Enter key to save the new setting information in the CMOS memory and continue with the booting process 3 15 EXIT WITHOUT SAVING Select this option and press the Enter key t...

Страница 48: ...install the drivers that come in the CD ROM with the package Please follow the instructions set forth in chapter carefully 1 Find the directory for your O S accordingly 2 Always read the README TXT b...

Страница 49: ...them are available For hardware setting period select period by adjusting jumper For software setting period normally hardware watch dog timer is set to 16 sec period Software watch dog using example...

Страница 50: ...t Math Coprocessor 1F0 1F7 Hard Disk Controller 200 210 Game Port 278 27F Parallel Port 2 2E8 2EF Serial Port 4 COM 4 2F8 2FF Serial Port 2 COM 2 300 31F prototype Card Streaming Tape Adapter 360 36F...

Страница 51: ...troller DMA 3 ECP Parallel Port DMA 4 Cascade for DMA 1 DMA 5 Reserved DMA 6 Reserved DMA 7 Reserved INTERRUPT CONTROLLER IRQ Function IRQ 0 System timer output IRQ 1 Keyboard IRQ 2 Cascade for INTC 2...

Страница 52: ...rd expansion card or adapter card It is a small circuit board that is installed in the expansion slots on the motherboard You can install a particular adapter that connects a new device such as intern...

Страница 53: ...Speed ratings MHz 486DX2 66 80 486DX2 75 100 120 Pentium 90 100 120 133 166 200 233 Pentium MMX 166 200 233 266 Pentium Pro 166 180 200 Pentium II 233 266 300 EIDE Enhanced IDE It is a hard drive cont...

Страница 54: ...d peripherals in most cases using a high speed media as its backbone Keyboard This is a component that comes in direct contact for you with your PC The mechanism of keyboard converts a key cap s movem...

Страница 55: ...tronics port has been almost synonymous with printer port Although a serial port can also be used to send data from a PC to some models of printers the parallel port is faster A serial port sends data...

Страница 56: ...t SCSI Small Computer System Interface An intelligent bus for transmitting data commands between a variety of devices There are many implementations of SCSI including Fast SCSI Wide SCSI Fast Wide SCS...

Страница 57: ...ideo Graphics Array A video adapter that supports 640x480 pixels color resolution The Windows OS provides medium text graphics standard VL Bus It is also known as Local Bus this is an I O interface th...

Страница 58: ...eturned at the customer expense 5 The following conditions are excluded from this warranty A Improper or inadequate maintenance by the customer B Unauthorized modification or misuse C Operation outsid...

Страница 59: ...press Others Item Model Name Serial Number Configuration Item Problem Code Failure Status Problem Code 01 D O A 02 Second Time R M A 03 CMOS Data Lost 04 FDC Fail 05 HDC Fail 06 Bad Slot 07 BIOS Probl...

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