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Troubleshooting
page 23
LaCie Big Disk
6. Troubleshooting
In the event that your LaCie Big Disk is not working correctly, please refer to the following checklist to
find out where the problem is coming from. If you have gone through all of the points on the checklist
and your drive is still not working correctly, please have a look at the FAQs that are regularly
published on our Web site – www.lacie.com. One of these FAQs may provide an answer to your specific
question. You can also visit the drivers pages, where the most recent software updates will be available.
If you need further assistance, please contact LaCie Technical Support (see Chapter 7 . Contacting Customer Service
for details).
The Problem Questions to Ask Possible Solutions
The drive is not recognized. Does an icon for the drive appear on Check for an icon on the Desktop (on
the computer? a Mac) or in My Computer (on a PC).
Is the drive powered up? Check the drive's power cable. Make
sure the Power LED is on.
Are both ends of the FireWire cable Check both ends of the FireWire cable.
connected and properly seated? Disconnect them, wait 10 seconds, and
reconnect them. If the drive is still not
recognized, restart your computer and
try again.
Has the correct drive installation Review the installation procedure
procedure been followed? described in Chapter 3 . Setting Up Your
LaCie Hard Drive.
Are the FireWire drivers installed correctly Windows 98 SE & Me Users: Go to
and enabled? Start > Settings > Control Panel >
System > Device Manager > IEEE 1394
Controller > click on the plus sign next to
the controller icon, and you should see
your device listed.