The PrimeSight UNITY 9000 Video Processor User Manual
9 - Warranty and Service
54
9.0 WARRANTY AND SERVICE
9.1 WARRANTY INFORMATION
NOTE: Alterations or repairs performed by persons not authorized by LABORIE will void
the warranty defined herein.
LABORIE is not liable for damage to the PrimeSight UNITY 9000 Video Processor resulting
from misuse, negligence, or improper cleaning or storage. The warranty defined herein shall
apply only to the original buyer. In no event shall LABORIE be liable for anticipated profits,
consequential damages or lost time incurred by the buyer with the purchase or use of this
equipment.
LABORIE sells many of its products through regional distributors. Before sending equipment
to LABORIE, contact your regional distributor for repair/return procedures.
LABORIE warrants that the PrimeSight UNITY 9000 Video Processor and its accessories will be free
from defects in materials and workmanship for a period of one year from the date of the invoice.
Replacement parts are warranted for a period of ninety (90) days from the date of the invoice.
All non-warranty repairs will be warranted to be free from defects in materials and workmanship
for
a period of ninety (90) days from the date of the invoice
.
Upon receipt of the PrimeSight UNITY 9000 Video Processor for repair, LABORIE will evaluate the
equipment and make the final decision as to the warranty status.
The above warranties are in lieu of all other warranties, either expressed or implied, including
warranties of fitness or merchantability.
9.2 LABORIE SERVICE INFORMATION
The UNITY 9000 is serviced at authorized LABORIE repair facilities only. Use the following
procedure to expedite returned goods for repair or replacement:
• Telephone your Regional Distributor, Territory Manager, or LABORIE Customer Care Monday
through Friday from 8:00 AM to 7:00 PM EST. The LABORIE Customer Care Technical Support
contact information for your location may be found under the “CONTACT US” section of the
LABORIE website at www.laborie.com.
• Provide a detailed description of the problem.
• If troubleshooting cannot solve the problem, a Returned Merchandise Authorization (RMA)
number will be issued.
• Complete an Incident Report Form and send it to LABORIE along with the returned
equipment. Returned merchandise will only be accepted with an RMA number.
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