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Ateliers La Cornue· 14 rue du Bois du pont· Z.I Des Béthunes · 95310· Saint Ouen l’Aumône
Did you leave the doors open for a long period of time?
Do the doors close perfectly?
If the doors do not close perfectly, contact your installer.
In case of frost or ice buil up in the Controleur d’Humidité compart-
ment, due to frequent and prolonged opening of the doors, deacti-
vate the Controleur d’Humidité function for whill viaa the button on
the control panel. Wait until the frost or ice melt, then remove the
drawer and dry the sides and bottom of the compartment.
Clean the appliance completely according to the instructions.
Hermetically cover all the food. Do not conserve food for prolonged
periods of time.
The appliance is designed to ensure a fully hermetic closure.
When the door is closed, a vacuum condition can occur: in this case
it is necessary to wait a few seconds until the pressure balances be-
fore opening the door.
Ice or frost build up inside
the refrigerator or freezer
Unpleasant odors inside the refrigerator
The doors are difficult to open
Troubleshooting Guide
If you notice malfunctions in your appliance, use this guide before
calling for service: this guide can help you personally resolve the
problem or could provide important information to be conveyed to
the service technician to ensure rapid and effective repair.
A malfunction is usually indicated by a message on the display.
Problems that cannot be solved by the user are signaled through a
malfunction code and the message “Call Service”.
Is the appliance connected to the electrical power supply?
Is electrical power available at the electricity socket?
Is the Marche/Arrêt général button activated?
Does the display show a malfunction code?
Is the temperature adjusted correctly?
Were the doors or drawers open for a long period of time?
Were large quantities of food recently inserted?
Bear in mind that during very hot weather and with very high tem-
peratures in the room it is normal that the compressor remains on for
prolonged periods of time.
Were the doors or drawers open for a long period of time?
Were large quantities of food recently inserted?
Check that the doors are closed and that the food or containers do
not obstruct the perfect closure of the door.
It is normal to hear noises from the ventilators or compressors during
operation or during the defrost phase.
Noise could be more marked depending on the position of the appli-
ance and the surrounding environment.
If the climate is very humid, the formation of condensation is normal.
Opening the door or drawers for prolonged periods of time can con-
tribute to the formation of condensation.
In any case, make sure that the doors are always perfectly closed.
“Call Service” message
The refrigerator or the freezer does not work
The refrigerator or the freezer
is warmer than usual
The appliance remains in function
for a long time period
If you hear unusual noises
Condensation inside and outside
of the refrigerator
Troubleshooting Guide
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