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CHAPTER 2
SERVICE PROCEDURES
Basic Service Procedures
KZRV has a strong interest in maintaining top quality customer relations
with owners. By producing high quality products, we want to assure our
customers of our support with parts and service availability. Our dealer
network is the first choice to serve and supply your needs for your
recreational vehicle. Our authorized dealers will pleasantly assist in
providing service maintenance needs, parts, options, and information
concerning your recreational vehicle.
Should you experience a problem with service availability, please follow
the steps in the order listed below.
1.
Contact your selling dealer’s service department for an
appointment. Describe to the best of your knowledge the
nature of the problem. Please keep appointments to
establish a good, workable relationship.
2. Contact the owner or general manager of the dealership
should the initial attempt fail with the service department.
3. Contact:
Customer Relations Department
KZRV
0985 N 900 W
Shipshewana, IN 46565
Phone: (866) 472-5460
Hours: 8am
– 5pm EST
Email:
Website: http: //www.kz-rv.com
Give all the above information as requested along with the serial
number of the coach in question. We will make every attempt
to resolve your problem.
Please bear in mind that most problems arise from misunderstandings
concerning warranty coverage and service. In most instances, you will
be referred to the dealer level and your concerns will be resolved with the
dealer’s facilities and personnel.
Dealer
Your authorized KZRV dealer has performed a PDI (pre-delivery
inspection) on your recreational vehicle. Since your dealer is authorized
to sell KZRV products, they are also there to supply parts, optional
equipment, and provide service repairs, warranty, etc. as needed.
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