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Troubleshooting > Error Code List
Error Code List
When a transmission error occurs, one of the following error codes is recorded in the TX/RX Result Report and Activity
Report.
NOTE
“U” or “E” will appear in the error code depending on the communication speed setting.
Error Code
Possible Cause/Action
Busy
Failed to establish connection with the recipient despite auto redialing the preset number of times.
Send again.
CANCELED
Transmission was canceled due to an action to cancel transmission.
Reception was canceled due to an action to cancel reception.
E00300
U00300
Paper depletion occurred at the recipient machine. Check with the recipient.
E00430 - E00462
U00430 - U00462
Reception was canceled because of mismatching of communication features with the sender machine
although the line connection was established.
E00601 - E00690
U00601 - U00690
Communication was stopped due to the machine failure. Send or receive again.
E00700
U00700
Communication was stopped due to failure on the part of the sender or recipient machine.
E00800 - E00811
U00800 - U00811
Page(s) not sent correctly. Send again.
If you still have trouble, reduce TX Start Speed and send again.
NOTE
If the communication error occurs frequently, change the default setting of TX Start Speed in System
Menu.
E00900 - E00910
U00900 - U00910
Page(s) not received correctly. Ask the sender to resend.
NOTE
If the communication error occurs frequently, change the default setting of RX Start Speed in System
Menu.
E01000 - E01097
U01000 - U01097
Communication error occurred during transmission. Send again.
If you still have trouble, reduce TX Start Speed and send again.
NOTE
If the communication error occurs frequently, change the default setting of TX Start Speed in System
Menu.
E01100 - E01196
U01100 - U01196
Communication error occurred during reception. Ask the sender to resend.
NOTE
If the communication error occurs frequently, change the default setting of RX Start Speed in System
Menu.
U01400
Failed to establish communication with the sender or recipient machine because dialing registered for
a tone line system was used in a pulse line system.
E01500
Communication error occurred during high-speed transmission. Send again.
If you still have trouble, reduce TX Start Speed and send again.
NOTE
If the communication error occurs frequently, change the default setting of TX Start Speed in System
Menu.
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