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Kwikset
1-800-327-5625
www.kwikset.com
Weiser
USA: 1-800-677-5625
Canada: 1-800-501-9471
www.weiserlock.com
SmartKey Padlock
Troubleshooting Guide
Problem
DO NOT insert a key!
Insert “B” into the
SmartKey hole and turn the cylinder 90°.
The shackle will open.
DO NOT insert a key.
Rotate shackle.
The shackle was closed during the
re-keying procedure after the old key
was removed from the padlock.
1a
1b
B
1c
Insert “B”
fully and firmly
into the SmartKey
hole. You may feel the tool click inside the lock.
Remove “B”.
1
FULLY
insert new key.
Close shackle. The key
will automatically rotate
back to the home position.
The lock has been
successfully re-keyed.
Solution
C
C
B
B
A
90°
