38
Give the Welcome Kit to the customer, make sure
they know the administrator and Wi-Fi
passwords, and show them how to use the
system. Be sure they understand the following:
•
The antenna transmits RF energy that is
potentially harmful.
Whenever the system is
powered on, make sure everyone stays the
minimum safe distance away from the
antenna (see illustration on page 1). If no-
transmit zones were set up, make sure the
customer understands where they are.
• Read the End User Agreement carefully
www.kvh.com/
mvbcustomercenter
).
• Keep the radome installed on the antenna at
all times. The radome protects the antenna’s
moving parts from wind, rain, and debris.
• The antenna must have a clear view of the
sky to communicate via satellite. Common
causes of blockage include masts, trees,
buildings, and bridges (see Figure 76). Dirt
buildup on the radome can also affect
communications.
• The vessel must be located within the
coverage area of the satellite (see
• The system must be activated for mini-VSAT
www.kvh.com/
mvbservice
).
• Data usage and overage alerts via email and
text message, as well as user logins and their
associated data allocations, can be configured
easily over the Internet at the mini-VSAT
www.mykvh.com
).
For More Information
Refer to the Help provided on the web interface’s
Support page (see Figure 77). The Condensed
version is text only and resides on the ICM. The
Extended version includes images and resides on
the KVH website (airtime charges may apply).
Figure 75: Customer Welcome Kit
Blocked
!
Figure 76: Example of Satellite Blockage
Figure 77: Help Options on Support Page
Educate the Customer
21