Chapter 7: Troubleshooting
Logging of events
125
7
Tr
ouble
shooting
7.3 Logging of events
7.3.1 Diagnostic report
The diagnostic report contains information relevant for the service personnel
during troubleshooting. When contacting KVH Industries for support, please
include a diagnostic report.
To generate the diagnostic report, access the web interface and select
Help
Desk
. Then click
Generate report
.
7.3.2 Event log
The event log holds information of all registered events in the terminal or
antenna that are also shown in the Antenna and Terminal LEDs on the
terminal.
The log includes the time of the occurrence, a short description, location of the
error etc. This information can help troubleshooting errors in the system. You
can see the event log in the web interface. For further information on the web
interface, see the user manual for the TracPhone systems.
Содержание FB250
Страница 13: ...Table of contents xii ...
Страница 77: ...Chapter 3 Connecting power 64 Connecting power ...
Страница 105: ...Chapter 5 Starting up the system 92 Operating the system ...
Страница 129: ...Chapter 6 Service and repair 116 Replacing modules in 34 3052B antenna ...
Страница 139: ...Chapter 7 Troubleshooting 126 Logging of events ...
Страница 147: ...Appendix B Technical specifications 134 FB500 antenna B 2 3 Antenna outline dimensions FB500 in 26 66 cm dome ...
Страница 148: ...Appendix B Technical specifications FB500 antenna 135 BBBB Technical specifications FB500 in 35 89 cm dome ...
Страница 154: ...Appendix B Technical specifications FB250 antenna 141 BBBB Technical specifications FB250 in 19 48 cm dome ...
Страница 165: ...Appendix B Technical specifications 152 TracPhone terminal ...
Страница 197: ...Glossary 184 ...