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ENGLISH TECHNICAL PASSPORT
Washing Machines
7. THROUBLESHOOTING AND WARRANTY
If you believe the washing machine is not working correctly, consult the quick
guide provided below which includes some practical tips on how to fi x the most
common problems.
ERROR CODE FORMAT
Models with a display: the error is shown by a number preceded by the letter “E”
(example: E2 = Error 2).
Models without display: an error is shown by a sequence of fl ashes of every LED.
The error code is shown by the number of fl ashes followed by a pause of 5 seconds
(example: two fl ashes - pause 5 seconds - two fl ashes - repeating = Error 2).
Error shown Possible causes and practical solutions
E2
(with display)
2 fl ashes of the LEDs
(without display)
The machine cannot load water.
Make sure the water supply tap is open.
Make sure the water supply hose isn’t bent, kinked or trapped.
Make sure the drain pipe is at the proper height (see installation
section).
Close the water supply tap, unscrew the fi ller hose from the back of the
washing machine and make sure the “anti-sand” fi lter is clean and not
blocked.
E3 (with display)
3 fl ashes of the LEDs
(without display)
The washing machine does not drain water.
Make sure the fi lter is not clogged.
Make sure the drain hose isn’t bent, kinked or trapped.
Make sure the home drainage system is not blocked and is allowing
water to fl ow through without obstruction. Try to drain the water in
the sink.
E4 (with display)
4 fl ashes of the LEDs
(without display)
There is too much foam and/or water.
Ensure the correct amount of detergent is being used and the detergent
is designed for use in a washing machine.
E7 (with display)
7 fl ashes of the LEDs
(without display)
Door problem.
Make sure the door is correctly closed.
Make sure the clothes inside the drum are not preventing the door from
closing fully.
If the door is locked, turn off and unplug the washing machine from the
electrical supply socket, wait 2-3 minutes and reopen the door.
Any other code
Turn off and unplug the washing machine, wait a minute. Turn on the
machine and restart a program. If the error occurs again contact an
Authorised Customer Service Centre directly.