Kontron KBox A-330-RPI, Руководство пользователя

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KBox A-330-RPI - Draft
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13/ Technical Support
For information on how to receive technical support, visit Kontron Support (http://www.kontron.com/support).
To request support via e-mail, report documentation errors, or general customer feedback, use Kontron’s Contact
Support Request Form by visiting:
http://www.kontron.com/about-kontron/company-overview/contact-us/forms/contact-support
In case the request form does not work or you do not get a response within 48 hours, send a follow up email to
support@kontron.com
Make sure you have the following product identification information on hand when you call:
 Product name,
 Product model number
 Serial number (SN) of the unit
Be ready to explain the nature of your problem to the service technician.
The serial number can be found on the type label on the system.
Returning Defective Merchandise 13.1.
All equipment returned to Kontron must have a Return of Material Authorization (RMA) number assigned exclusively
by Kontron. Kontron cannot be held responsible for any loss or damage caused to the equipment received without an
RMA number. The buyer accepts responsibility for all freight charges for the return of goods to Kontron's designated
facility. Kontron will pay the return freight charges back to the buyer's location in the event that the equipment is
repaired or replaced within the stipulated warranty period. Follow these steps before returning any product to
Kontron.
1. Visit the RMA Information website:
Kontron’s RMA Information website can be found at:
http://www.kontron.com/support-and-services/support/rma-information
Download the RMA Request sheet for Kontron Europe GmbH - Augsburg and fill out the form. Take care to include
a short detailed description of the observed problem or failure and to include the product identification (product
name, material number and serial-number). If more than one product is sent in a delivery. Fill out the above
information in the RMA Request form for each product.
2. Send the completed RMA-sheet to the given fax- or email-address at Kontron Europe GmbH. Kontron Europe
GmbH will provide an RMA-Number within one business day.
3. The goods for repair shall be packed properly for shipping, considering shock- and ESD-protection.
Goods returned to Kontron Europe GmbH in non-proper packaging are considered as
customer caused faults and cannot be accepted as warranty repairs.