13. Technical Support
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PCI-960 – User’s Manual (V1.02)
13.
Technical Support
For technical support, please contact our Technical Support department.
German headquarter Hotline:
TEL:
(+49) 8165-77 112
FAX:
(+49) 8165-77 110
E-mail:
Make sure you have the following on hand when you call:
•
the unit part id number (P/No #),
•
and the serial number (S/No #) of the unit (provide the serial
number found on the label, placed on the rear side of the board).
Be ready to explain the nature of your problem to the service technician.
If you have any questions about Kontron Embedded Computers or our products and services, you may reach us at the
aforementioned numbers, or at:
or by writing to:
Kontron Embedded Computers GmbH
Oskar-von-Miller-Str. 1
85386 Eching
Germany
13.1.
Returning Defective Merchandise
Before returning any merchandise please:
1.
Contact our Service and request an
RMA number (Return Material Authorization) by:
Fax: (+49) 8165-77 412
E-mail:
2.
Make sure to receive an RMA number from Kontron Embedded Computers-Service before returning any
merchandise. Clearly write or mark this number on the outside of the package you are returning.
3.
Describe the device failure behavior as precisely as possible.
4.
When returning goods, include the name and telephone number of a person whom we can contact for further
explanations if necessary. Where applicable, always include all duty papers and invoice(s) associated with the
item(s) in question.
5.
When returning a unit:
•
Ensure that the unit is properly packed in the original box,
•
include a copy of the RMA form.
