Technical
Support
Returning Defective Merchandise
Before you return any device that is not functioning correctly to Kontron
Embedded Computers, please work through the following list:
1.
Contact our Customer Service department to obtain an RMA number.
Fax:
(+49) 8165-77 412
e-mail:
2.
Ensure that you have received an RMA number from Kontron Customer
Services before returning any device. Write this number clearly on the outside
of the package that you are sending to us.
3.
Describe the fault that has occurred.
4.
Please provide the name and telephone number of a person we can contact to
obtain more information, where necessary. Where possible, please enclose all
the necessary customs documents and invoices.
5.
When returning a device:
•
Pack it securely n its original box.
•
Enclose a copy of the RMA form with the consignment.
KISS 4U - User’s Manual (V1.10)
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