12. Troubleshooting
Field Service Ver. 1.0 Dec. 2008
202
FK-503
TROUBLESHOOTING
12.4.5
Document Forwarding / Archive Distribution
12.4.6
Scan to PC
4
The machine receives
the same document
repeatedly.
The size of the mail is so large
that the connection with the
server is timed out before the
document reception is com-
pleted.
• Delete the mail in question from the
server by receiving it alternatively
via a PC.
• Ask the sender to reduce the mail
size and retry.
5
Transmission cancel-
lation has failed.
It may take some time to cancel
an Internet Facsimile reception.
Wait for a while until it is canceled.
6
The icon indicating
POP3 receipt error
does not go off.
POP3 receipt is not executed as
the set time interval has not
elapsed after the machine failed
to receive a document in POP3
mode last time.
Once the POP3 receipt error icon is
displayed, it does not go off until the
receipt is completed successfully.
Check that the machine receives in
the POP3 mode by setting a smaller
value of Automatic Check Interval.
Item
No.
Condition
Possible Cause
Action to be Taken
Item
No.
Condition
Possible Cause
Action to be Taken
1
Transmission of Mail
distribution fails.
The E-mail address of the
account to which the mail is to be
distributed, has not been regis-
tered.
Set an E-mail address for mail distri-
bution. Register the E-mail address of
the account whose mail distribution
has been set.
2
The mail has been dis-
tributed from the
machine, but has not
been received by the
transfer destination.
The address of the transfer desti-
nation is incorrect.
Check the mail address of the One-
touch key to which mails are to be
transferred.
Other unknown causes.
An error mail may be returned to the
E-mail address of the account, to
which mail distribution has been set.
Check the details.
Item
No.
Condition
Possible Cause
Action to be Taken
1
Transmission is
unsuccessful.
Refer to communication error
codes.
Check the details of the communica-
tion error in the [Com.] menu of [Job
List] and refer to error codes.
The LAN cable is disconnected.
Replace the LAN cables.
2
The PC cannot
receive the Image.
Refer to communication error
codes.
Check the details of the communica-
tion error in the [Com.] menu of [Job
List] and refer to error codes.
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