SYMPTOMS
Continuous water flow into bowl
Intermittent water flow into bowl
Long or noisy tank fill cycle
PROBABLE CAUSES
A. Foreign particles between flapper and flush
valve seat.
B. Worn flapper.
C. Trip lever arm and chain assembly binding,
holding flapper open.
D. Float valve leaks or does not close.
A. Flapper not fully seated.
B. Worn flapper.
C. Float valve leaks or does not close.
Partially plugged valve inlet or supply tubing.
CORRECTIVE ACTION
A. Clean area between flapper and valve seat.
B. Replace flapper.
C. Repair binding or replace trip lever
assembly.
D. Repair or replace float valve.
A. Clean area between flapper and valve seat.
B. Replace flapper.
C. Repair or replace float valve.
Carefully clean inlet passage.
Troubleshooting Hint
If water continuously runs into toilet, turn off water at supply stop. DO NOT flush toilet.
•
Water level in tank lowers. The probable cause is the flapper.
•
Water level in tank remains constant. The probable cause is the float valve.
Consumer Responsibilities
Clean your new toilet's bowl and your new china lavatory at least once a week using only recommended cleaners. If you live in a hard water area, you
should make certain that the holes under the rim are kept clean for proper bowl flushing. Use a long-handled brush to clean the rim holes.
CAUTION: Do not use in-tank cleaners. Products containing chlorine (calcium hypochlorite) can seriously damage the fittings in your tank. This damage
can cause leakage and property damage. Sterling Plumbing Group shall not be responsible or liable for any tank fitting damage caused by the use of
cleaners containing chlorine (calcium hypochlorite).
Troubleshooting Chart
15
Sterling warrants this vitreous china fixture to be free of manu-
facturing defects for five years from the date of sale. Sterling
also guarantees for five years from the date of sale that its low
consumption toilets will be free of manufacturing defects that
prevent one flush cleansing of the bowl per ASME A112.19.6
1995 performance requirements when installed and operated
per instructions packed with the product.
Sterling will, at its election, repair or replace a fixture where
Sterling inspection discloses any such defects occurring in nor-
mal usage within the time period of coverage stated above.
Sterling is not responsible for installation costs where replace-
ment is indicated. Damage due to improper installation or
improper maintenance are not considered manufacturing
defects and are not covered by this warranty.
To obtain warranty service, contact Sterling either through your
plumbing contractor, wholesaler or dealer, or by calling or writ-
ing Sterling Plumbing Group, Inc., Consumer Service
Department, 2900 Golf Road, Rolling Meadows, IL 60008,
(847) 734-1777, (800) 458-4565.
IMPLIED WARRANTIES INCLUDING THAT OF MER-
CHANTABILITY AND FITNESS FOR A PARTICULAR PUR-
POSE ARE EXPRESSLY LIMITED IN DURATION TO THE
DURATION OF THIS WARRANTY. STERLING PLUMBING
GROUP, INC., DISCLAIMS ANY RESPONSIBILITY FOR INCI-
DENTAL OR CONSEQUENTIAL DAMAGES. Some states do
not allow limitations on how long an implied warranty lasts, or
the exclusion or limitation of incidental or consequential dam-
ages, so this limitation and exclusion may not apply to you. This
warranty gives you specific legal rights. You may have other
rights which vary from state to state.
This is our exclusive written warranty.
STERLING VITREOUS CHINA FIXTURE LIMITED WARRANTY
COPYRIGHT © 1996 STERLING PLUMBING GROUP, INC.
Pub. No. 115758-2/12/96/5M/SPS
Made in Mexico
®
2900 GOLF ROAD, ROLLING MEADOWS, ILLINOIS 60008
