K2269X Low Temperature Pressure Viscometer
Operation and Instruction Manual
K2269X-Manual
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16-
8 Service
Under normal operating conditions and with
routine
maintenance,
the
K2269X
Low
Temperature Pressure Viscometer should not
require service. Any service problem can be
quickly resolved by contacting Koehler’s technical
service department either by letter, phone, fax, or
email. In order to assure the fastest possible
service, please provide us with the following
information.
Model Number:
Serial Number:
Date of Shipment:
9 Storage
This laboratory test instrument is equipped with
electrical components. Storage facilities should be
consistent with an indoor laboratory environment.
This testing equipment should not be subjected to
extremes of temperature and/or moisture.
This equipment was shipped from the factory in
a corrugated cardboard container. If long term
storage is anticipated, re-packing the instrument in
a water-resistant container is recommended to
ensure equipment safety and longevity.
10 Warranty
We, at Koehler, would like to thank you for your
equipment purchase, which is protected by the
following warranty. If within one (1) year from the
date of receipt, but no longer than fifteen (15)
months from the date of shipment, Koehler
equipment fails to perform properly because of
defects in materials or workmanship, Koehler
Instrument Company, Inc. will repair or, at its sole
discretion, replace the equipment without charge
F.O.B. its plant, provided the equipment has been
properly installed, operated, and maintained.
Koehler Instrument Company must be advised in
writing of the malfunction and authorize the return
of the product to the factory. The sole
responsibility of Koehler Instrument Company and
the purchaser’s exclusive remedy for any claim
arising out of the purchase of any product is the
repair or replacement of the product. In no event
shall the cost of the purchaser’s remedy exceed
the purchase price, nor shall Koehler Instrument
Company be liable for any special, indirect,
incidental, consequential, or exemplary damages.
KOEHLER
INSTRUMENT
COMPANY,
INC.
DISCLAIMS
ALL
OTHER
WARRANTIES,
EXPRESSED OR IMPLIED, INCLUDING ANY
IMPLIED WARRANTIES OF FITNESS FOR A
PARTICULAR PURPOSE. Please save the
shipping carton in the event the equipment needs
to be returned to the factory for warranty repair. If
the carton is discarded, it will be the purchaser’s
responsibility to provide an appropriate shipping
carton.
11 Returned Goods Policy
To return products for credit or replacement,
please contact Koehler Customer Service with
your purchase order number, our packing
list/invoice number, the item(s) to be returned and
the reason for the return. You will be issued a
Returned Authorization (RA) number, which must
be prominently displayed on the shipping
container when you return the material to our
plant. Shipping containers without an RA number
prominently displayed with be returned to the
sender. Goods must be returned freight prepaid.
Returns will be subject to a restocking charge, the
application of which will depend upon the
circumstances necessitating the return. Some
returns cannot be authorized, including certain
products purchased from outside vendors for the
convenience
of
the
customer,
products
manufactured on special order, products shipped
from the factory past ninety (90) days, and
products which have been used or modified in
such a way that they cannot be returned to stock
for future sale.
