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ASM 2.1L user manual V6815
25
Troubleshooting
Further measures
Inform the Technical Support of KNAUER.
System messages
If other system messages are displayed besides those listed below, please
turn the device off and then on. Inform the Technical Support of KNAUER
in case the system message repeats itself.
The system messages are sorted alphabetically.
Degasser
Air bubbles occur in the
solvent tubes of the
degasser outlet.
Check the inlet and outlet fittings. Replace
old fittings, if necessary.
No eluent flow
If a buffer solution stays in the degasser for
an extended period, it can cause clogging.
1. Use another degasser chamber.
2. Carefully let water flow into the clogged
degasser chamber to dissolve the buf-
fer.
3. If this does not help, contact the Techni-
cal support.
SmartMix
mixer
The pump was switched
off automatically, because
Pmax was exceeded.
Exchange the filter system.
Pressure increase
Replace cartridge.
Filter system inserted
wrong
Exchange the filter system.
Problem
Solution
System message
Solution
A
At least one wavelength
must be valid.
Check whether a channel is on. Check
whether the wavelengths are within per-
missible range (190–500 nm).
C
Calibration failed
Switch the device off and on. Check
whether lamps, motor and filter are func-
tioning correctly. Inform the Technical Sup-
port of KNAUER in case the system
message repeats itself. Restart calibration
on the device or in the chromatography
software.
Cannot initialize
Check cables and connections in local area
network.
Cannot proceed: D2
lamp heating
Wait for the ignition of the D2 lamp.
Cannot proceed: D2
lamp is OFF!
Switch D2 lamp on before "RUN".
Cannot proceed: Lamps
are off
Switch the lamps on the device to "ON".
Cannot read RTC
Switch the device off and on. Inform the
Technical Support of KNAUER in case the
system message repeats itself.