103 rue Louvain Ouest, H2N 1A3, Montreal
10
USER GUIDE HUB2
| VERSION 1.3
8.
Troubleshooting
8.1 BLE-Devices
-
RFPA test levels (part I) are within [1000, 1100] mV?
If antenna connector has bad soldering, add solder to the antenna connector Else replace C42 from 0.5
pF to 0.4 pF.
-RFPA test levels (part I) are below 1000 mV?
The shell cmd not sent at the end. Make sure you sent a shell cmd to the board: i2c-write 02 01 shell.
-Switch is put to on, RX-TX led is not blinking green?
The shell cmd not sent at the end. Make sure you sent a shell cmd to the board: i2c-write 02 01 shell.
8.2 PHONE (HUBDROID)
-Android bluedroid is displayed as HUBID in the app?
Uninstall - reinstall klik app.
-Hubdroid-xxxx has a typo / is misspelled?
Go to BT settings and change the bluetooth name of the device. Then uninstall and reinstall the app.
-Phone is "stuck" in kiosk mode?
Follow procedure in the link on the right
8.3 PHONE (HUBDROID) software update
-
Some apps (chrome, hexnode, ...) keep auto updating, killing the focus of Klik app...?
No solution for the moment.
8.4 IP NETWORKING
-
Hub2 gets disconnected from event, or jumps on/off?
Switch phone's data mode (LTE \ WiFi) or reboot phone, disconnect from hubamp, and reboot hubamp
too. Reconnect all.
-
Hub2’s amp status disappears from CP or Tech APP
Check connection cable or swap the hubamp for a spare one
