16
5.
Troubleshooting
1. Make sure your filtration
system is working properly (i.e.
clean filter, skimmer and pump
basket).
2. Make sure circulation time
is adequate – increase pump
time if not.
3. Make sure the pool is
properly balanced
(see page 10).
4. Shock the water to eliminate
build up of any organic matter.
5. Make sure pool has a
free chlorine reading of
1.0 to 3.0 ppm.
6. Check with your dealer
for more information.
1. Algae may be trying to form
– shock the pool, increase
circulation time if needed and
clean the filter.
2. Metals in the fill water may
have been oxidized. Have the
pool tested. See pool dealer
if metal control product is
required.
3. Check with your dealer for
more information.
1. Use an algaecide per the
directions on the bottle and
brush the sides of the pool
often.
2. Clean the filter and shock
the pool with chlorine daily
until water clarity returns
3. Check with your dealer for
more information.
1. If you are unable to maintain
at least 1.0 ppm, first make sure
there are chlorine tablets in the
tower areas of the Prevail Pool
Pack and it is installed properly.
If a correction was made, test the
water in 24 hours.
2. If still low, turn the dial up one
setting and test the water again
in 24 hours. Continue raising the
setting by one increment each
day until the proper reading is
achieved.
3. Shock the pool if the reading
has been lower than 1.0 ppm
for more than one day.
4. Make sure pump run time is
at least 6 hours on high speed
(40 gpm or higher) or if not,
bleed the air from the back knob
each time the cap is opened.
5. Contact your dealer to have
your back pressure tested. If
under 4 psi, consider a smaller
eyeball fitting in the return jet.
6. Check for a suction side leak
by looking for air bubbles in your
pump basket or at the return
jet. Contact dealer for help in
correcting this situation.
7. Contact King Technology’s
Customer Service Department
at 800-222-0169.
1. If the chlorine reading is
over 3.0 ppm, remove the
Prevail Pool Pack from the
Prevail Cycler and test the
water daily until the reading is
down to 1.0 ppm.
2. Reinsert the Prevail
Pool Pack, lower the dial
one setting and test the
water again in 24 hours. If
the reading has risen, lower
the dial one setting again.
Continue this process until
proper reading is achieved.
3. If over-chlorinating at
the lowest possible setting,
consider decreasing the
circulation time. Depending
on your pump size, you may
be circulating the water more
than is necessary.
4. Contact your dealer to have
your back pressure tested. If
over 8 psi consider a larger
eye-ball fitting in the return jet.
5. Check to see if the pressure
relief valve is loose or missing
and replace. It is a clear plastic
piece approximately 1” long
installed inside near the base. If
loose or missing, it can provide
another avenue for water to
reach the chlorine.
6. Contact King Technology’s
Customer Service Department
at 800-222-0169.
What do I do
if I am over
chlorinating with
the Prevail Pool
Pack?
What do I do
if I am under
chlorinating with
the Prevail Pool
Pack?
What do I do
if algae forms in or
on my pool?
What do I do
if the water turns
color?
What do I do
if the water looks
cloudy?
Problem
Remedy
For help in troubleshooting call King Technology at 800-222-0169.
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