M9005A PXIe Chassis
User Guide
35
4
Troubleshooting
The points of possible failures are the drivers, the PCIe MXI or ExpressCard, the
PCIe cable, the chassis, the modules inside the chassis, or the host computer in
general.
Chassis Not Recognized by Adapter Card
Performing the following steps can assist in narrowing down what’s causing the
issue. This troubleshooting process assumes the chassis powers on fine and can
communicate with the adapter card via Keysight Connection Expert (part of the
Keysight IO Libraries Suite).
1
Remove all modules from the chassis before troubleshooting.
2
Ensure that the chassis is turned on before the computer.
3
Make sure the PCIe is oriented correctly. The x1 cables can be rotated
180 degrees and inserted with a little force. This has happened many times.
4
If in a desktop, try all PCIe slots.
5
Check the host PC’s device manager, are there any errors? Is anything
missing? If there are, check if they are driver related. Double click on the
device that has a
yellow exclamation mark (!)
beside it and look at the status.
Try reinstalling the drivers or looking at Microsoft KBs for more help on
general Device Manager and driver troubleshooting.
6
If no PCIe slots work, try a different desktop PC. If using a laptop, try a
different laptop. Does it work in the other computer? If so, reexamine steps 1
through 4. If the system works on a different computer, it’s the computer
having an issue and not the chassis or PCIe card.
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