Keysight Technologies N2784A, Руководство пользователя

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14 N2784/5A User’s Guide
N2784/5A Probe Positioners
Contacting Keysight
The instructions in this section show you how to contact Keysight Technologies and
how to properly package the instrument for return to a Keysight Technologies service
office.
For technical assistance, contact your local Keysight Call Center.
- In the Americas, call 1 (800) 829-4444
- In other regions, visit http://www.keysight.com/find/assist
Before returning an instrument for service, you must first call the Call Center at 1
(800) 829-4444
Returning the probe positioner for service
If the positioner is still under warranty or is covered by an maintenance contract, it
will be repaired under the terms of the warranty or contract. If the positioner is no
longer under warranty or is not covered by an maintenance plan, Keysight will notify
you of the cost of the repair after examining the unit.
When an positioner is returned to an service office for servicing, it must be
adequately packaged and have a complete description of the failure symptoms
attached. When describing the failure, please be as specific as possible about the
nature of the problem.
Please notify the service office before returning your positioner for service. Any
special arrangements for the positioner can be discussed at this time. This will help
the service office repair and return your instrument as quickly as possible.
Preparing the instrument for shipping
1 Pack the positioner. Use original packaging or comparable. Original materials are
available through any Keysight office. Or, use the following guidelines:
- Wrap the positioner in anti-static plastic to reduce the possibility of damage
caused by electrostatic discharge.
- Use a double-walled, corrugated cardboard carton of 159 kg (350 lb) test
strength.
- The carton must be large enough to allow approximately 7 cm (3 inches) on all
sides of the positioner for packing material, and strong enough to accommodate
the weight of the positioner.
- Surround the equipment with approximately 7 cm (3 inches) of packing material,
to protect the instrument and prevent it from moving in the carton. If packing foam
is not available, the best alternative is S.D-240 Air Cap™ from Sealed Air
Corporation (Commerce, California 90001). Air Cap looks like a plastic sheet filled
with air bubbles. Use the pink (anti-static) Air Cap™ to reduce static electricity.
Wrapping the instrument several times in this material will protect the instrument
and prevent it from moving in the carton.
2 Seal the carton with strong nylon adhesive tape.
3 Mark the carton “FRAGILE, HANDLE WITH CARE”.
4 Retain copies of all shipping papers.