English
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Troubleshooting Guide
Problem
Cause
Solution
Kettle not
operating.
No Power.
Kettle unplugged.
Check kettle is plugged in.
Check kettle is correctly
located to the powerbase.
Kettle not
switching off
automatically
after boiling/Long
switch off time.
Kettle overfilled.
Check water level is not above
the Max level.
Lid not fitted.
Check lid is fitted correctly.
Water splashing
out of spout area.
Filter not fitted in
spout area.
Always use the filter and do
not overfill above the Max
level.
Kettle switching
on and off during
use or switching
off before water
boiled.
Limescale/mineral
build up on
element affecting
operation.
Check that the element is free
from scale.
Refer to “descaling” section
under care and cleaning.
Kettle stopped
working during
operation.
Boil dry
protection
operated due to
insufficient water
in the kettle.
Switch off and remove from
the powerbase.
Allow to cool down before
refilling.
When the kettle has cooled
down the switch will reset
itself.
Check the water level is above
the minimum level.
If none of the above solve the problem see “Service & Customer Care”.
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