troubleshooting guide
Problem
Cause
Solution
The Blender will not
operate.
Light not illuminated.
No Power/Power On Light
not illuminated.
Interlock not activated.
Goblet not fitted.
Check blender plugged
in.
Check goblet is located
to power unit correctly.
Blender not
operating but Power
On indicator light on.
Goblet fitted and ON/OFF
lever in ON position but
speed or programme not
selected.
Either select a speed
manually or press a
programme button.
Power On indicator
light flashing.
Goblet refitted whilst
variable speed selected.
Turn the speed control
to the ‘O’ position and
reselect a speed.
Motor stops during
operation.
Overload protection
operated.
Operate for too long.
Switch off, unplug
and remove excess
ingredients from the
blender.
Allow the blender to rest
for a few minutes. Then
press the reset button
n
located on the underside
of the power unit.
Do not operate
continuously for longer
than 3 minutes.
Poor blending result.
Mix too dry and clogging.
Insufficient processing time.
Mix overprocessed.
Add more liquid.
Use the stir stick.
Increase the speed or
operating time.
Stop the blender when
the required consistency
is achieved.
Ingredients warm in
goblet.
Blender operated for longer
than 60 seconds causing
the temperature of the
ingredients to increase.
Insufficient liquid added or
over processed.
Do not overprocess and
stop the blender when
the required consistency
is achieved.
Do not exceed the
recommended operating
time and use the correct
speed.
If none of the above solve the problem see “Service & Customer Care”.
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