32
Problem
Possible Causes
Solutions
Doors will not close
completely.
The refrigerator is not level.
See the
Leveling and Door Alignment
section.
Food packages are blocking the door open.
Rearrange food containers to clear door and
door shelves.
The ice bin, crisper cover, pans, shelves, door
bins or baskets are out of position.
Push bins all the way in and put crisper cover,
pans, shelves and baskets into their correct
positions. See the
Using Your Refrigerator
section for more information.
The gaskets are sticking.
Clean gaskets and the surfaces that they
touch. Rub a thin coat of appliance polish or
kitchen wax on the gaskets after cleaning.
The refrigerator wobbles or seems unstable.
Level the refrigerator. Refer to the
Leveling
and Door Alignment
for more information.
The doors were removed during product
installation and not properly replaced.
Remove and replace the doors according to
the
Removing and Replacing Refrigerator
Handles and Doors
section, or call a qualified
technician.
Articulating Mullion is out of position.
Rotate the articulating mullion to the closed
position and reattempt to shut the door. Refer
to
Refrigerator Features
for more information
on the Articulating Mullion.
Frost or ice crystals
on frozen food.
The door is not closing properly.
See “Doors will not close completely” in the
Troubleshooting
section.
The door is opened often.
When the door is opened, warm, humid air is
allowed in the freezer, resulting in frost.
Ice has bad taste or
odor.
The icemaker was recently installed.
Discard the first few batches of ice to avoid
discolored or bad tasting ice.
The ice has been stored for too long.
Throw away old ice and make a new supply.
The food has not been wrapped tightly in
either compartment.
Rewrap foods since odors may migrate to the
ice if food is not wrapped properly.
The water supply contains minerals such as
sulfur.
A water filter may need to be installed to
eliminate taste and odor problems.
The interior of the refrigerator needs cleaning. See
Care and Cleaning
section for more
information.
The ice storage bin needs cleaning.
Empty and wash bin. Discard old cubes.
There is water in the
defrost drain pan.
The refrigerator is defrosting.
The water will evaporate. It is normal for
water to drip into the defrost pan.
It is more humid than normal.
Expect that the water in the defrost pan will
take longer to evaporate. This is normal when
it is hot or humid.
TROUBLESHOOTING GUIDE
