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21
Before You Call
TROUBLESHOOTING
GUIDE
Before calling for service, review this list. It may save you time and
expense. This list includes common occurrences that are not the result of
defective workmanship or materials in this appliance.
CONCERN
POTENTIAL CAUSE
COMMON SOLUTION
Appliance does not
run.
1. Unit is plugged into a
circuit that has a
ground fault
interrupt.
2. Temperature control
is in the OFF position.
3. Unit may not be
plugged in or plug
may be loose.
4. House fuse blown
or tripped circuit
breaker.
5. Power outage.
1. Use another circuit. If you are unsure about
the outlet, have it checked by a certified
electrician.
2. See
Temperature Control
Section.
3. Ensure plug is tightly pushed into outlet.
4. Check house fuse or circuit breaker.
5. Check house lights. Call local Electric
Company.
Appliance runs too
much or too long.
1. Room or outside
weather is hot.
2. Unit has recently
been disconnected
for a period of time.
3. Large amounts of
warm or hot food
have been stored
recently.
4. Door is opened too
frequently or long.
5. Door may be slightly
open.
6. Temperature Control
is set too low.
7. Door gasket is dirty,
worn, cracked, or
poorly fitted.
1. It is normal for the appliance to work harder
under these conditions.
2. It takes 4 hours for the unit interior to cool
down completely.
3. Warm food will cause unit to run more until
the desired temperature is reached.
4. Warm air entering the interior causes it to
run more. Open door less often.
5. See Door Will Not Close in this Before You
Call Section.
6. Set control to a warmer setting. Allow
several hours for the temperature to
stabilize.
7. Clean or change gasket. Leaks in the lid seal
will cause unit to run longer in order to
maintain desired temperature.
Interior
temperature is
too cold.
Temperature Control is
set too cold.
Adjust the control to a warmer setting. Allow
several hours for the temperature to stabilize.
Interior
temperature is
too warm.
1. Temperature Control
is set too warm.
2. Door is kept open too
long or is opened too
frequently.
3. Door may not be
seating properly.
4. Large amounts of
warm or hot food
may have been
stored recently.
5. Appliance has
recently been
disconnected for a
period of time.
1. Adjust control to a colder setting. Allow
several hours for the temperature to
stabilize.
2. Warm air enters the appliance every time
the door is opened. Open the lid less often.
3. See Door Will Not Close in this Before You
Call section.
4. Wait until the appliance has had a chance
to reach its selected temperature.
5. Freezer mode requires 4 hours to cool down
completely after appliance is first plugged
in.
Appliance
exterior surface
temperature is
warm.
1. Appliance exterior
walls can be as much
as 30°F warmer than
room temperature.
2. Appliance too close
to adjacent surfaces.
1. This is normal while compressor works to
transfer heat from inside appliance cabinet.
2. See clearance requirements in the
Installation section of this Use & Care Guide.
