6-5
Technical Support
Before Returning any equipment for repair, call Keithley for technical
support at:
1-888-KEITHLEY
Monday - Friday, 8:00 a.m. - 5:00 p.m., Eastern Time
An applications engineer will help you diagnose and resolve your
problem over the telephone. Please make sure that you have the following
information available before you call:
DAS-8 board
Model
configuration
Serial Number
Revision Code
Base address setting
Interrupt level setting
Number of channels
Input (S.E. or Diff.)
Mode (uni. or bip.)
8254 C/T2 usage (Cascade
or Normal)
Number of EXP. brds.
Computer
Manufacturer
CPU type
Clock speed (MHz)
KB of RAM
Video system
BIOS type
Operating system
Windows version
Windows mode
Software package
Name
Serial Number
Version
Invoice/Order Number
Compiler (if applicable)
Language
Manufacturer
Version
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