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6-2
Troubleshooting
Problem Isolation
If you encounter a problem with a DAS-8 Series board, perform the
following steps to determine whether the problem is in the computer, in
the DAS-8 Series board, or in the I/O circuitry:
1. Remove power connections to the host computer.
2. Unplug the accessory connector(s) or cable(s) from the DAS-8 Series
board(s), keeping the connections intact on the accessory or
expansion board(s).
3. Remove the DAS-8 Series board(s) from the computer and visually
check for damage. If a board is obviously damaged, refer to Technical
Support on page 6-5 for information on returning the board.
4. With the DAS-8 Series board(s) out of the computer, check the
computer for proper operation. Power up the computer and perform
any necessary diagnostics.
5. When you are sure that the computer is operating properly, remove
computer power again, and install a DAS-8 Series board that you
know is functional. Do not make any I/O connections.
6. Apply computer power and check operation with the functional
DAS-8 Series board in place. This test checks the computer accessory
slot. If you are using more than one DAS-8 Series board, check the
other slots you are using.
7. If the accessory slots are functional, check the I/O hookups. Connect
the accessory and expansion boards, one at a time, and check
operation.
8. If operation is normal, the problem is in the DAS-8 Series board(s)
originally in the computer. Try the DAS-8 Series board(s) one at a
time in the computer to determine which is faulty. Use the
troubleshooting information in the next section to try to isolate the
problem.
9. If you cannot isolate the problem, refer to Technical Support on page
6-5 for instructions on getting technical support.
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