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Section 5: Troubleshooting FAQs
Series 3700A System Switch/Multimeter User's Manual
Edge connector is dirty
If the card was stored outside of the instrument, it is possible that the edge connector has gotten dirty.
1. Check the edge connector. The gold edge connector fingers should have a bright surface when
properly cleaned.
2. If necessary, clean the edge connector.
3. Reinstall the card.
Confirm that the card is supported in the Series 3700A
See the Series 3700A specifications.
The internal web page of the instrument is not accessible
I cannot access the internal web page of the instrument. How do I fix this?
Ensure that the instrument has been assigned a valid and unique IP address.
•
To view the IP address of the Series 3700A, press
MENU
. Select
LAN > STATUS >
IP-ADDRESS
. If a valid IP address is displayed, the instrument configuration is correct. If
0.0.0.0
is displayed, the IP address is not valid.
•
If you are using the automatic configuration method over a corporate network, contact your
network administrator for assistance.
•
If you are using the automatic configuration method and you have a one-to-one connection
between the instrument and the computer, verify that the computer is set to receive an IP address
automatically.
•
If you are using the manual configuration method over a corporate network, verify that you have
entered the IP address, gateway, and subnet mask provided by your network administrator.
•
If you are using the manual configuration method and a one-to-one connection with the computer,
verify that the subnet mask agrees with the computer's settings.
•
If the above suggestions do not work, see the Series 3700A Reference Manual, "Communication
interfaces."
Error when I try to close a channel
The instrument generates an error when I try to close a channel. What do I do?
If the instrument generates "
Error 1115: Parameter error no forbidden channels
accepted
," make sure that the channel specifier is valid. For more information on channel specifiers,
see "Specifying a channel" in the Series 3700A Reference Manual.
If the specifier is correct, the channel's forbidden attribute may be set to true. To close the specified
channel, the forbidden attribute must be set to false.
To set the forbidden attribute to false using the front panel:
1. Press the
CONFIG
key, and then select
CHAN
.
2. Select
FORBID
.
3. Select
NO
.
5-2
3700AS-900-01 Rev. A / July 2011